The first Viva 20 wine cooler I received was damaged in transit and I reported this to customer services. They supplied a replacement which is superb. It is quiet, chills very quickly and actually ex... Voir plus
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An excellent, well -priced mini freezer that is perfect for our needs. The freezer arrived promptly, well packaged, but unfortunately had a small dent in one of the top corners.....that couldn't have... Voir plus
L'entreprise a répondu
Very happy with the fridge. It arrived on time, works perfectly, and meets all my expectations. Highly satisfied with the purchase.
Great Product and Quick Service. Ordered, confirmation of order and then quick response for the delivery drivers, and only took 6 days from start to finish. The product itself is perfect for what I... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Subcold: The Future of Tailored Cooling : Subcold is more than just cooling—it's an experience. Pioneering the intersection of precision, style, and reliability, we've set the gold standard for mini-fridges, wine coolers, beer fridges, mini bar's and personalised cooling solutions. Every product echoes our commitment to efficiency and elegance, meeting the unique needs of homes and businesses alike. Our reputation isn't just built on premium products but also on the trust and satisfaction of our customers. Dive into our Trustpilot reviews, and you'll quickly see why Subcold Ltd is the first choice for discerning cooling enthusiasts. Join us in redefining the cooling experience. Cheers to the future of chill! 🍷🥤🍺
Coordonnées de contact
Unit 2, 28 Firth Road, EH54 5DJ, Livingston, Royaume-Uni
- 01506 440 557
- sales@subcold.com
- subcold.com
4,6
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Exactly what we needed and it worked…
Exactly what we needed and it worked great (we ordered the 6 can mini-fridge to store yogurt and cheese.) Very quiet. We haven’t tried the warming setting yet.
25 décembre 2025
Avis spontané
Réponse de Subcold
Dear Martin,
Thanks so much for your 5* review! We're really pleased to hear the 6-can mini fridge is doing just the job for your yoghurt and cheese 🧀😄 It’s great to know it’s running nice and quietly too—ideal for keeping things chilled without any fuss.
Appreciate you taking the time to share your experience.
Best Wishes,
Subcold Team
Ease of navigate the subcold website to…
Ease of navigate the subcold website to make make purchased and delivered swiftly.
16 janvier 2026
Réponse de Subcold
Dear Sai,
Thank you for your feedback! We're glad to hear you found the Subcold website easy to navigate and that your purchase was delivered swiftly✨. That’s exactly the kind of smooth experience we aim to provide.
Best Wishes,
Subcold Team
Excellent experience and great fridge!
Couldn’t be happier with the experience I have had.
Firstly the fridge I purchased was exactly what I needed. Loved the idea of a lock built in even though I may never need it. Works very quietly and looks great in my kitchenette.
There was an issue with the fridge but customer service was so quick to deal with it and I had a replacement sent within 24 hours!
They were very efficient and understanding and I am happy once more with my fridge and experience. Cannot recommend them highly enough. Top rated company!
20 janvier 2026
Avis spontané
Réponse de Subcold
Dear Customer,
Thank you ever so much for your detailed and thoughtful review! We're absolutely chuffed to hear that your fridge is the perfect fit for your space – and that you're enjoying the quiet operation and handy built-in lock 🔒❄️.
While we're sorry to hear there was an initial issue, it's fantastic to know our customer service team were able to resolve it swiftly and efficiently. We always aim to turn things around quickly, and it’s lovely to hear we managed to do just that for you 🙌.
Your kind recommendation means the world to us – thank you again for your support!
Best Wishes,
Subcold Team
The process was easy and effective from…
The process was easy and effective from start to finish. Very happy with the Beer Fridge too, very happy customer!
14 janvier 2026
Réponse de Subcold
Dear Kevin,
Thank you so much for your kind words! We're thrilled to hear that the process was smooth from start to finish and that you're enjoying your Beer Fridge 🍻. It’s always great to know we’ve made a customer very happy!
Best Wishes,
Subcold Team
Réponse de Subcold
Dear Megan,
Thank you for the fantastic feedback! We're so pleased to hear you’re happy with both your Subcold product and the customer service you received 😊. It really means a lot to us!
Best Wishes,
Subcold Team
Great Service
Reasonable cost for the products bought and delivered within a couple of days. Great service.
12 janvier 2026
Réponse de Subcold
Dear Steve,
Thanks so much for taking the time to leave us a review! We're delighted to hear you were happy with the price and that your order arrived quickly. It’s always great to know our service is appreciated!
Best Wishes,
Subcold Team
Disappointed.
Firstly the delivery was delayed.
Secondly they delivered a delivery specification Product than the one i had ordered.
Thirdly the customer service team did not respond to one of my email questions. Ovovery poor. I have no comment on the Product as i have not used one yet?!
16 janvier 2026
Réponse de Subcold
Dear Robert,
Thank you for your feedback. We're sorry for the initial issues you experienced and appreciate your patience.
As we've now mutually agreed on a partial credit which has been accepted, we hope you're satisfied with the resolution. If so, we’d be grateful if you could kindly update your review to reflect this.
Please let us know if there's anything further we can assist with.
Kind Regards,
Subcold CS Team
First rate company
Brilliant service from ordering to delivery.
Cannot fault this company for the service I have received and the freezer is excellent. Very roomy for such a small freezer and very quiet.
10/10
12 janvier 2026
Réponse de Subcold
Dear Customer,
Thank you ever so much for your glowing review! 🌟 We’re absolutely chuffed to hear that you found our service brilliant from start to finish, and that you’re loving your new freezer. It’s great to know it’s ticking all the boxes — roomy, quiet, and just right for your needs ❄️👍
We truly appreciate your 10/10 rating – it means a lot to the whole team!
Best Wishes,
Subcold Team
The fridge is great, but ….
The fridge is great, I just find that the spacing of the shelves is not quite versatile enough, so it limits the height of tins that can go in. I am yet to see whether the fridge frosts up or not as I didn’t realise that the cooling panel is exposed inside the compartment. We will see. It is stylish and fits in nicely.
12 janvier 2026
Réponse de Subcold
Dear Alan,
Thanks for your review! We’re glad to hear you’re enjoying the fridge and that it fits in nicely 😊❄️
Best Wishes,
Subcold Team
Great freezer
Great freezer. Perfect for my purposes. Good price.
Not subcolds problem but DPD didn't even try to deliver it. Left it with a neighbour which was really inconvenient.
12 janvier 2026
Réponse de Subcold
Dear Claire,
Thanks for your kind words! We’re delighted to hear the freezer is perfect for your needs and that you found it good value ❄️
Sorry to hear about the delivery hiccup — we understand how frustrating that can be. While delivery is handled by a third party, we do appreciate the feedback and will certainly take it on board.
Enjoy your new freezer!
Best Wishes,
Subcold Team
Réponse de Subcold
Dear Chris,
Thank you for your 5* feedback! We’re so pleased to hear you were happy with the service 😊
If you ever need anything in future, we’re always here to help.
Best Wishes,
Subcold Team
I purchased a small fridge for my sons…
I purchased a small fridge for my sons Christmas present.Five days after Christmas we placed it in his room and noticed a dent in the door.I contacted SubCold and they replied within 30 minutes.They replaced the door and were so efficient in doing so.
I cannot fault them and highly recommend them
14 janvier 2026
Avis spontané
Réponse de Subcold
Dear Customer,
Thank you so much for your kind words! We’re really glad to hear your son’s fridge made a great Christmas gift 🎁 and that our team could quickly sort things out when you spotted the dent.
It’s lovely to know the replacement process went smoothly — we always aim to make things as hassle-free as possible 😊❄️
Thanks again for the recommendation!
Best Wishes,
Subcold Team
Love the small fridge !
Love the small fridge !
Absolutely no sound from it .
Completely quiet.
10 janvier 2026
Réponse de Subcold
Dear Karen,
Thanks so much for your lovely review! We’re thrilled to hear you’re loving your small fridge and especially pleased that it’s running nice and quietly for you 😊❄️
Perfect for keeping things cool without the noise!
Best Wishes,
Subcold Team
Réponse de Subcold
Dear Customer,
Thank you for the great feedback! We’re so pleased to hear your appliance is doing the job perfectly ❄️👍
Best Wishes,
Subcold Team
Great communication and customer…
Great communication and customer service. Good to know emails will be responded too and quickly.
9 janvier 2026
Réponse de Subcold
Dear Dawn,
Thank you so much for your kind words! We're really pleased to hear that you had a positive experience with our communication and customer service. Knowing that you feel confident in receiving a prompt response means a lot to us — we always aim to be as helpful and timely as possible. 😊
Best Wishes,
Subcold Team
Delivered on time and a U.K
Delivered on time and a U.K. manufacturer. The fridge looks cool (no pun intended!!)
2 janvier 2026
Réponse de Subcold
Dear Jon,
Thank you for the brilliant review! We're glad to hear your fridge was delivered on time and that you're enjoying its "cool" look — pun very much appreciated! 😄 It’s also great to know you value that we're a UK-based brand 🇬🇧.
Best Wishes,
Subcold Team
Réponse de Subcold
Dear Lynn,
Thank you so much for your kind review! We’re delighted to hear you’re pleased with your fridge – especially that it’s keeping things nice and cold ❄️ and is just the right size for your needs.
Best Wishes,
Subcold Team
Excellent
Excellent. We purchased small freezer before Christmas now 2nd purchased for brother in law. Very impressed, speedy delivery too
7 janvier 2026
Réponse de Subcold
Dear Jean,
Thank you so much for your lovely review! We're absolutely chuffed to hear that you're so impressed with your Subcold freezer that you came back for a second purchase – and what a thoughtful gift for your brother-in-law too 🎁
Delighted to know that the delivery was speedy as well – we always aim to get our products out quickly and efficiently!
Thanks again for your continued support
Best Wishes,
Subcold Team
Very quick delivery and product as…
Very quick delivery and product as advertised.
Would definitely use again
7 janvier 2026
Réponse de Subcold
Dear Joanne,
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that your order arrived very quickly and that the product was exactly as advertised. It’s great to know you’d happily use us again – that truly means a lot to us.
We appreciate your support and hope to be of help again in the future.
Best Wishes,
Subcold Team
Réponse de Subcold
Dear Alistair,
Thank you for your review! We’re glad to hear your order arrived as promised and that everything is working well with no issues 😊. That’s exactly the experience we aim to provide.
We really appreciate you taking the time to share your feedback and hope you enjoy using your product.
Best Wishes,
Subcold Team
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