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Sugaplum Avis 

9
•
TrustScore 2.5 sur 5

2,4

Magasin de vêtements pour jeunes
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À propos de l'entreprise

  1. Magasin de vêtements pour jeunes
  2. Magasin de sous-vêtements
  3. Service de commande de repas en ligne

Écrit par l'entreprise

SugaPlum is a place for mums or caregivers and their daughters to find beautiful, age-appropriate underwear. Our underwear is designed exclusively for girls aged 13-16 years old, not women, to ease them into the next stage of their development. Every SugaPlum range is made from Cotton with spandex and polyester for maximum comfort so that girls can wear it happily at school and play, every day. You can choose from beautiful themed collections in a broad range of sizes starting from 28AA right up to 34D. "The most important thing a girl wears is her confidence and a good bra"

Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

9 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,4

Tous les avis

(9)

1 avis reçu au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Shocking service

Shocking service. Avoid this company.
After waiting two weeks with no delivery, I had to chase the company for an update. When the order eventually arrived, it did not fit. I emailed asking for sizing advice but received no response, despite chasing twice.
As I was conscious of the returns deadline, I returned the item by tracked delivery. There was no returns paperwork enclosed in the parcel, despite the website stating there would be, so I included printed copies of all the order details and explained that I needed sizing advice before ordering a replacement. The parcel was signed for, but I have still received no acknowledgement, refund or credit note.
I have contacted the company by email, direct message and their online form, all without response. The complete lack of communication and customer service has been unacceptable.

26 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

Non delivery of items and no communication

Won a competition in November for a Christmas letter for my young boys and some sweet treats. Was promised delivery for Christmas and given a date of postage. It did not turn up and was given another date of postage. It still did not turn up and was informed it was “not ideal but it isn't dated so can be used next year if it doesn't arrive today”. This was not the point as I had not arranged an alternative for this year. Plus the sweet treats were Christmas themed so no longer appropriate if they did arrive. Unsurprisingly they still did not arrive and now message are being ignored. I realise this was a competition and so the items were not paid for, but if they could not be provided then why be part of the competition and then why lie about it being posted? Sadly this makes me want to encourage others to be careful of using this shop.

7 novembre 2023
Avis spontané
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Réponse de Sugaplum

Hi there,

We’ve just seen your review and we think you might have the wrong company. We’ve never ran any competition in November for sweet treats or for young boys.

We’ve never received any messages from you or anyone else regarding any competition because we’ve never ran any competitions or campaigns to that effect.

Would you please send us a direct message with details of the competition or campaign so we can look into it because it could be that someone is misusing our name and brand, our email address is sales@sugaplum.co.uk

We are a teenage girl brand specialising in teenage underwear.

We look forward to hearing from you in due course.

Kind regards
Sales Team SugaPlum

Noté 5 sur 5 étoiles

I recently gave Sugaplum a poor review…

I recently gave Sugaplum a poor review on here as I had a problem contacting them ,I am pleased to say the issue has now been resolved to my staisfaction

3 février 2022
Avis spontané
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Réponse de Sugaplum

Hey Carol THANK YOU SO MUCH for your 5 * review and feedback we really appreciate you. Sales Team SugaPlum

Noté 5 sur 5 étoiles

Really good quality

Really good quality. Perfect for my teenager.

29 janvier 2022
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Réponse de Sugaplum

Hey Angie, thank you so much for your 5* rating and feedback it means the world to us! SugaPlum Sales Team

Noté 5 sur 5 étoiles

Thrilled with the lovely service

Thrilled with the lovely service, beautiful packaging and speed of delivery.

1 janvier 2022
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Réponse de Sugaplum

Hey Maeve,
Thank you so much for the 5 star review and feedback it means the world to us, thank you so much for shopping with us! SugaPlum Sales Team .

Noté 5 sur 5 étoiles

I still have not received my order

Thank you to Suga plum for responding to me. I received the order today. Beautiful product that my daughter loves! All came beautifully packed and made her feel very special. Thank you

13 mai 2021
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Réponse de Sugaplum

Hey Mairead,
Thank you for your review, we are so sorry that you're yet to receive your recent order. Your order has been shipped and we have sent you a copy of your tracking details. The delay in you receiving your order, is a result of The Royal Mail and not our internal processes. Thank you so much SugaPlum Sales Team.

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