Suitreview Avis 

202
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Great products! Was very satisfied with the suit. Only complaint is with the customer service. The two states are purely for the suit. Would give zero stars for everything else. Had some complications... Voir plus

Noté 3 sur 5 étoiles

I have purchased suits from Suit Review, and this order marked my fifth item, yet I was quite disappointed by the packaging. The suit arrived in a plastic bag that seemed suited for a T-shirt rather t... Voir plus

Noté 5 sur 5 étoiles

Let me tell you, I'm so happy I found Suitreview. I've had a challenging time with sizing, and the suits from suitreview have fit so perfectly I barely need any tailoring. The fabrics are great and th... Voir plus

Noté 5 sur 5 étoiles

amazing company. nice and communicative customer support team. they stand by their product. The suits are of high quality and have lasted me for at least 6 months now. I will be checking suitreview fi... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

202 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 14 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,8

Tous les avis

(202)

99 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely Superb!

Absolutely superb! Customer service is top notch as well. ⭐️⭐️⭐️⭐️⭐️. 20/10, Highly recommended. The quality is great as well.

23 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Great suits

Great suits, totally legit, and great customer service. I have bought from here multiple times over the past 5 years.

12 mai 2025
Noté 5 sur 5 étoiles

Great experience

Prompt delivery. The suit was as described, brand new with tags and in excellent shape. Will be a returning customer

9 mai 2025
Noté 1 sur 5 étoiles

Terrible customer service and defective items

I received a safari jacket with a clear defect: one of the belt-loops had almost come off right out of the box. Since their policy explicitly states items are shipped with “absolutely ZERO defects,” I contacted them to either exchange the item or offer a discount to cover a simple repair. Instead of addressing the issue professionally, they dismissed it as an “easy fix” and refused to offer any solution whatsoever.

I finally told them I would file a chargeback if they didn’t offer a solution. Only then did Kirwin respond—snide and defensive—telling me that my action was “not constructive,” yet still refused to take responsibility. His solution? Return the item or nothing.

The return process was another mess. The commercial invoice he provided falsely declared that I was selling the jacket to him, and that I would be responsible for any taxes or duties as an exporter. I never agreed to that. It’s been two days since I questioned the invoice and I’ve heard nothing back.

This wasn’t my first issue either. A previous jacket had noticeably shortened sleeves—almost an inch shorter than the other jacket I bought in the same size and cut. I let that one slide. But two defective items out of three, and this level of arrogance in handling complaints? That’s enough.

This store might have potential, but Kirwin’s attitude is terrible. He clearly sees any customer complaint as a personal insult and responds dismissively instead of with accountability. I won’t be shopping here again—and I strongly suggest you don’t either unless you're okay with being treated like the problem when their product arrives defective.

21 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Repeat Customer

I’ve ordered several times from Suitreview. They always process the order quickly and the quality of their autos and jackets continue to be top notch.

10 avril 2025
Noté 1 sur 5 étoiles

Never received my package

Never received my package; nor did I get a refund for my purchase. Contacted support and never got back with me. Claimed they were going to talk to someone and give me an update.

Update: Thank you for the reply; however, I still don’t have resolve for my money back or a replacement. I order from you guys often.

27 février 2025
Logo de Suitreview

Réponse de Suitreview

Unfortunately FedEx compromised/lost the item. We were not given any time here to conduct an inquiry with FedEx and send a new one. Item was sent out correctly and on-time as normal with this customers 10+ orders that he received without any issues.

Noté 1 sur 5 étoiles

Lack of attention to detail and quality.

I ordered a navy suit, but the pants and suit jacket were CLEARLY different shades of navy. Also, there was no lining in the suit jacket. I was highly disappointed in the lack of attention to detail and quality.

7 mars 2025
Logo de Suitreview

Réponse de Suitreview

We do apologize for the mismatched color of the jacket and pants. This could have been simply solved with an exchange request. The UNLINED jacket is a feature of some of the Suitsupply Items which was created to add additional cooling during wear. The UNLINED feature was CLEARLY displayed in the item's description.

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