Sunbabystore.com Avis 

78
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I am extremely disappointed with my experience with Sun Baby. I ordered a dinosaur bike for my son’s birthday and was able to complete and pay for my order. After placing the order, I was inf... Voir plus

Noté 5 sur 5 étoiles

My daughter had already bought and returned 3 costumes from the local pop-up Halloween store when she finally decided to go with a new, crazy-popular and hard-to-find character. Sunbaby was one of th... Voir plus

Noté 5 sur 5 étoiles

Great customer service and communication. And the costumes are legit. Super cute and wearable for parties or dress up play time. Igot the Mario themed outfits. And they changed one of the sizes for af... Voir plus

Noté 1 sur 5 étoiles

If ZERO stars was an option, I would select ZERO! I am horrified that I spent over $200 on two costumes the first of August, paid extra for expedited shipping and STILL HAVE NO PKG! I have written cus... Voir plus

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À propos de l'entreprise

Écrit par l'entreprise

Sunbabystore.com fosters a caring culture by offering a diverse selection of unique costumes, toys, and gifts for kids & adults. Enjoy Free Shipping on orders over $100. Your one-stop shop for family fun!


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

78 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 18 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,3

Tous les avis

(78)

42 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

I am extremely disappointed with my…

I am extremely disappointed with my experience with Sun Baby.

I ordered a dinosaur bike for my son’s birthday and was able to complete and pay for my order. After placing the order, I was informed that the bike was actually out of stock.

I specifically ordered this bike for my son’s birthday and needed it to arrive before his special day. If the product was already out of stock, I don’t understand why the website allowed me to place and pay for the order.

I was then offered a different bike, but I do not want a replacement. I have requested that my order be canceled and that I receive a full refund.

This has been extremely frustrating and disappointing. Customers should be able to trust that products shown as available on the website are actually in stock, especially when purchasing a birthday gift for a child.

29 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Authentic match

The outfits I got for my kids were perfect. As on the pictures. My babies are petite and they fit just right, not oversized. Everything was amazing. Yes pricy but worth their joy of authenticity in being un character. I ordered with time for our event. Packaging should improve to help outfits shaping. I had to mold them to be nice and ready days in advance.

12 août 2025
Noté 5 sur 5 étoiles

High Quality Costume

My daughter had already bought and returned 3 costumes from the local pop-up Halloween store when she finally decided to go with a new, crazy-popular and hard-to-find character. Sunbaby was one of the few sites that had the look she wanted. We were really impressed with the quality and details of the costume we ordered.

30 septembre 2025
Noté 5 sur 5 étoiles

Rumi Kpop costume

I ordered the Kpop Demon Rumi costume for my daughter for Halloween! It came on time as expected and is GREAT quality! Its not just a printed on design; there are sequins and chains and texture! Sizing was great as well. She received so many compliments!

31 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

I had a great experience purchasing a…

I had a great experience purchasing a birthday gift on this website. I made the mistake while inputting my nieces address in the shipping info. She lives in a different state. When I realized my mistake, I contacted the company and received a quick response to help me remedy the issue. They were able to get the correct address and re-ship the gift at no extra charge. I am so grateful for the customer service I received. My niece will be so happy when receives her gift :)

-Anabel

23 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Exceeded Our Expectations in Every Way

At first, I was a little hesitant about placing an order, but after reading so many great reviews, I decided to go ahead with it. I knew the shipping time would be longer than usual, but I still placed the order.

When I started getting impatient, I emailed the company, and they were very responsive. They provided me with an exact ETA for my item, which I really appreciated.

Once the costume arrived, we were extremely impressed with the quality. I have to say, my little girl had the best Zoe costume from Demon Hunters in South Texas! So many people asked where I bought it because the craftsmanship, quality, and attention to detail were amazing. It looked exactly like the character.

Thank you again for such a great product and excellent customer service. I will definitely be ordering from you again in the future!

4 juin 2026

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