Son unos ladrones. Pagué mi reserva, 311,50 euros, ellos me cancelaron la reserva por ser española y no me han devuelto el dinero. Y me envían correos diciendo que me han retornado el dinero. Mentira.... Voir plus
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Lisez les avis des autres
The campsite enjoys a beautiful setting on the banks of the Mosel. We rented a bungalow tent which was clean and comfortable. The rent-a-tent representative was friendly and helpful. The toilet and wa... Voir plus
L'entreprise a répondu
Great booking experience. Staying with Suncamp again next year. We tried a different Company last year as they were a bit cheaper but the accommodation quality of suncamp is superior to others like Hu... Voir plus
L'entreprise a répondu
Great 5 day trip Accommodation was great, as advertised. Staff at the campsite was friendly and helpful, and wonderfully non intrusive. Most of the other clientele was from Netherlands and Germany... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
If you want a wonderful carefree camping holiday at a lovely campsite, then Suncamp holidays is the right address! We will reserve a good spot for you at the best campsites in Europe. A camping pitch for your own tent or caravan or even easier: in one of our accommodation options. Fully equipped tents, mobile homes, bungalows or chalets, they can all be booked easily on our website.
Coordonnées de contact
Geurdeland 9, NL-6673 DR, Andelst, Pays-Bas
- +44 (0) 845-22 50 931
- info@suncamp.co.uk
- suncamp.co.uk
3,7
Moyen
111 avis
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the website was easy to use and the…
the website was easy to use and the whole booking was painless lots of information to choose from
7 janvier 2023
Réponse de Suncamp holidays
Hi Ariene! Thank you for your positive review!
Booking process was easy and…
Booking process was easy and straightforward with a good range of info about the different accomodations available. Unfortunately we had to cancel since and they have also dealt with this swiftly and without any hassle. We definitely use sun camp again.
25 janvier 2023
Réponse de Suncamp holidays
Hi Susan, What a great compliment, thank you! Kind regards, Nancy - Team Suncamp
Réponse de Suncamp holidays
Hi Gareth, we are happy that you are satisfied with our website. Thank you! Kind regards, Sandra - Team Suncamp
Réponse de Suncamp holidays
Dear John, Nice to hear that, thank you! Yours sincerely, Melinda - Team Suncamp
Réponse de Suncamp holidays
Hello Joanne, It’s good to hear you are satisfied. Thank you! Melinda- Team Suncamp
I found their service excellent
I found their service excellent, having rang an operator she gave me clear ideas on suitable holiday options for our family of 2 adults and 4 children.
We then explored the website and were able to find a lovely holiday to Italy.
12 août 2022
Réponse de Suncamp holidays
Hi Mr Lavelle, It’s good to hear you are satisfied. Thank you! Yours sincerely,Melinda - Team Suncamp
I paid a deposit then couldn’t get on…
I paid a deposit then couldn’t get on my account, then the phone number given doesn’t work.
14 juillet 2022
Réponse de Suncamp holidays
Dear Ryan, Annoying to read but I see in your booking that you have spoken to my colleague in the meantime. Best regards, Melinda - Suncamp Team
Simple to book and good value
25 juin 2022
Réponse de Suncamp holidays
Good morning, good to hear that you are happy with our service and I would like to wish you a very nice holiday. Best regards, Luc, Team Suncamp
Was charged 100% cancellation charge…
Was charged 100% cancellation charge due to testing positive for covid. There was no option to change the dates or get a voucher, nothing.
19 juin 2022
Avis spontané
Réponse de Suncamp holidays
Dear customer, I am verry sorry to hear that you had to cancel your reservation due to testing positive for Covid. However, I would strongly advise you to use your travel insurance, which is specifically designed for this type of case. You will understand that cancellations outside the conditions of the campsite must be fully paid to the campsite. Best regards, Luc, Team Suncamp
Superb
Fabulous accommodation, spotlessly clean, rep met us within 5 mins of arrival, and could not have been more helpful.
30 mai 2022
Réponse de Suncamp holidays
Good morning, although this service review is meant to give your opinion about how you have been served by the Suncamp Client Contact Centre in the booking process it is of course very nice to hear that you are so satisfied with the accommodation and the reception by the representative. Best regards, Luc, Team Suncamp
Friendly customer service department
Friendly customer service department, explaining where the camping site is nearby Paris. Much appreciated.
30 mai 2022
Réponse de Suncamp holidays
Good morning, nice to hear that you have appreciated our service, hope we may help you again in the near future. Best regards, Luc, Team Suncamp
A miserable time…..
Having requested in our booking that we be placed with our travelling party we arrived to find that we were placed at the furthest end of the site from one another. We had to argue to be placed close together. We ended up 100m from each other. Locationally it was great as we had very easy access to the beach. However, the web site pictures are very out of date, the site is now surrounded by a perimeter fence and the 4 star site although large was not as advertised namely access to the beach as there was now a fence.
Oh dear! Did I mention the mosquito’s?
We had a problem with the EHU which sent a surge into the vans plugged into it. Thankfully I was minimally inconvenienced unlike my neighbour whose computers took a pounding.
Internet access did not work, the reason was off site not their problem.
Ouch! Did I mention the mosquito’s they are everywhere and ready to bite at any given moment, I experienced less of a problem in Scotland at the worst time. Quite frankly that added to a miserable time. And to think we drove 900 miles for this. On the bright side, the sun was hot.
25 mai 2022
Réponse de Suncamp holidays
Dear Mark, I am sorry to hear that your holiday was not entirely to your liking. FYI, these Trustpilot reviews are not intended to judge the campsite but to let us know how you experienced the booking process and Suncamp's service. However, feedback about our campsites is obviously very important to us and I would like to hear from you the name of the campsite you stayed at. Thanks and best regards, Luc, Team Suncamp
great service and communication
16 mai 2022
Réponse de Suncamp holidays
Dear Customer, It’s good to hear you are satisfied. Thank you! yours sincerely, Melinda - Team Suncamp
BEWARE OF THIS COMPANY
BEWARE OF THIS COMPANY. DO NO USE THEM. IF YOU BOOK THE WRONG DATE BY ACCIDENT OR CHANGE YOUR MIND THEY WILL TRY AND CHARGE YOU HUNDREDS OF EUROS FOR NOTHING. IT IS COMPLETELY UNREASONABLE ESPECIALLY WHEN THEY WILL BE ABLE TO RE SELL THE BOOKING. YOU DONT PAY A DEPOSIT WHEN YOU BOOK AND IT IS EASY TO MISS THE TERMS BUT THEN THEY SEND EMAILS DEMANDING YOU PAY UP EVEN WHEN YOUVE TOLD THEM YOU DON’T WANT THE BOOKING. I EVEN OFFERED TO MAKE A PAYMENT TO COVER ADMIN OF TWO EMAILS BUT THIS WAS REJECTED AND THEY ARE DEMANDING ALMOST 300 EUROS. DONT USE THEM. LOOK AT ALL THE BAD REVIEWS ON HERE
15 mai 2022
Réponse de Suncamp holidays
Dear client,
we are sorry to hear that you have had a negative experience. Our company has been around for 50 years with many very satisfied customers and our conditions are clearly stated on our website. We can be reached in many ways for our customer (telephone, mail, social media, etc.) for any questions or explanations.
kind regards, Simone - Team Suncamp
Very supportive online chat setup
7 mars 2022
Réponse de Suncamp holidays
We are happy you are satisfied with our chat. Thank you! Kind regards, Sandra - Team Suncamp
Just because Spain decided to change…
Just because Spain decided to change the covid rules in Feb, this increased our holiday costs for April - very frustrating.
1 mars 2022
Réponse de Suncamp holidays
Unfortunately that we, as a Tour Operator, have no role in this. Despite this I wish you a happy vacation. Kind regards, Melinda. Suncamp team
Great service
Very helpful efficient service. Lots of options available to us for our holiday in terms of campsites and accommodation. Received great advice in terms of what best met our needs. Cant wait to go on holidays!
28 février 2022
Réponse de Suncamp holidays
It’s good to hear you are satisfied. Thank you! Melinda, Team Suncamp
All the info I needed to find the…
All the info I needed to find the holiday I wanted was online, although I did have to spend a fair bit of time finding my way around until I worked it out.
One improvement I can suggest is to have more info on ferry crossings available on the holiday parks page
26 février 2022
Réponse de Suncamp holidays
That’s great to hear, thank you! Melinda, Team Suncamp
It was very easy!
14 février 2022
Réponse de Suncamp holidays
We are happy to hear you are satisfied with our website. Thank you! Melinda, Team Suncamp
So easy to book
11 février 2022
Réponse de Suncamp holidays
We are happy you are satisfied with our website. Thank you! Melinda, Team Suncamp
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