sundae.school Avis 

I ordered some pants that were great quality but too big; I’m not sure the sizing chart was the most accurate but things happen.

I was able to submit an exchange request easily enough online and mailed/returned the pants. I had hoped that mailing them would trigger the right size to ship, only because that’s been my experience with other companies, but no movement. I waited until the return finally delivered and still I never received an email saying the smaller size shipped nor an email confirming they received it. I had to email them a couple of days later for an update. They responded timely and told me they first needed to verify the returned item was correct, clean, undamaged, etc.

After a few more days I emailed them asking them for an update because I was worried that the smaller size would sell out. They emailed me back again and let me know that exchanges are taking longer than expected (most likely due to the sizing chart being off, is my guess) but not to worry, they have my size and they moved me to priority.

Another few days pass and I get an email saying my refund has been processed due to my size selling out.

So, I had to be the one to ask for updates, and missed out after it taking nearly two weeks to confirm my return. But I got to pay for the shipping to try them on 👍 I also get to sign up for alerts for when they’re back in stock.

Good quality pants (from what I could glean from my short time with them) but the return process and communication needs reviewing.

Ordered a jacket that was too big, tried to return it, the return got denied for having pet hair on it (annoying but understandable). Their policy states they can ship the non-refundable item back to you, so i took that option. They ghosted and never sent it, just kept my money. Ignored multiple emails and attempts to get it back.