Sunjoe Avis 

I use to think that Sunjoe was one of the best companies for their product and customer service. Unfortunately, I no longer believe that. It seems they may have been bought by another company and both their products and service have deteriorated and I no longer trust them or will buy from them. I had a problem with a product and for weeks I jumped through all their hoops for proof of purchase and now they just ghost me and don't bother to respond when they know they are wrong.

I have a Sun Joe pressure washer model SPX4600 have only used it less than five times and they no longer make this unit. It will not give me a replacement. It’s kept in a warm garage and what happened was the manifold developed the hairline crack, and now will not develop pressure and leaks everywhere. Customer service was of no help whatsoever. Terrible product would not recommend it to anybody.

Lawnmowers they produce are throw away products. Batteries fail, customer service does not exist
I would never recommend buying anything from them even if it’s on sale and you think you’re getting a bargain

If there was a zero I would have checked it doesn't work,wont turn on ,buttons hard to work piece of junk and cannot get ahold of customer service

I bought a new Sunjoe scarifier and it had a broken part so I tried to call customer service 3 times and waited on on the calls more than 15 minutes each time and then I get a recording "no representatives are available call back later" Sunjoe must have hire "the work from home crowd and they are all out walking the dog or at the park or shopping but anyplace but home working.

Missing parts and tgerrible customer service.

Update:

Just got an email response
From Sun Joe to my request for help. Basically advised me they have 72 hours to respond! WTF!

A professional or a weekend warrior- this just isn’t acceptable!

SEE ORIGINAL POST BELOW
After only 2 uses over 2 years ownership of my SunJoe Power Washer I already have to replace the spray hose. It was hung properly and should not have split. A $12 garden hose is more resilient. So o spent about $60 to replace it. It was to arrive 2 days ago. It won’t be here for another 2 days- maybe. Tried to call Sun Joe and was on hold for 25 min- even though the recording said there was a 6 min wait for a rep to be on. Then the recording told me no reps were available and hung up. So I went on their website and spent another 37 min and gave all my info -3X- and could only get foolish answer from their CHAT! No other options. Called customer service again, and chose the option for a call back. I’m 57 minutes in and waiting. The squeeze isn’t worth the juice!

To add insult to injury, on their website they offer free shipping in the US. Ha! I paid a little over $11 for a $40 product- and it’s still late! And used their website!

Here are your choices.
1- Shop with Sun Joe at your own risk, or 2- buy from a better quality company.

I know this is my first and last product from Sun Joe.

Good luck, be smart.

Don't throw your money away buying products from Sun Joe/Snow Joe. They are poorly made and what's worse is the company does not stand behind its products. I got the run around each of the numerous times I called Customer Service to order a replacement bag for my electric leaf vacuum. After so much frustration I finally tossed the leaf vacuum in the trash. Shopper Beware!

2 month old string trimmer-part numbers right from the owners manual neither the trimmer or the replacement spools sre found on the website. Total of 4+hours on hold and nobody answers.
Chat option goes to a non working page.
This is a sell- only company. There is NO customer support to speak of.
If you are not handy at fixing and modifying your own stuff, STAY AWAY!
Luckily I found spools on Amazon from an offshore source. Hopefully I can modify to my needs. Its a shame as I like their stuff, but as I said there is ZERO customer service. You are on your own after the sale.

Faulty lawnmower that worked for three months. Company insisted I pack it up and bring it to a UPS store. Great except that I’m a widow, 60 years old and this was a tremendous hardship. I asked them to send a UPS label so the product could be picked up at my home. Their answer was resounding no. This agreement took over a month to come to. My yard looks like a meadow. I started to see ticks. Sun Joe only offered store credit as a solution. They offered to send me another lawnmower and then said it was out of stock. Now I will be stuck with a store credit for another poorly made and unreliable product. Horrible customer service, horrible breach of customer trust. I would not buy again.

I am waiting for three months for a replacement for my battery operated one gallon sprayer which is under warranty. I was told they are out of stock and will notify me when it is back in stock. I have emailed them since, but have heard nothing.

This company sells pure junk.
Have dethacher and grass shears.
Work well if working. If you need replacement parts, you are on your own. Tried calling for parts they will not sell them to you.
Tried calling again today for grass shear replacement blades disconnected twice. Sorry Sun Joe i am twice and done. Totally uncaring towards your customers.

Pressure washer- company would not support repair.
The hose connection for electric pressure washer failed(broke). Company will not supply part since it is an ‘internal connection’. Otherwise machine worked fine. I fowl this part failed due to poor design- gets lots of movement from hose.
Company just said, sorry you need to purchase new machine (wasteful of resources and my money).
Also one of my attempts to contact customer support by phone, was in queue for 15+min, then system says no one is available and disconnected. Waste of time as well.
I will not purchase another Sun Jo item.

I am extremely disappointed with my Sun Joe SPX4600 Electric Pressure Washer.

I bought this unit because I believed Sun Joe was a reputable brand and expected it to last much longer than it did. Unfortunately, after only two years of normal residential use, the machine completely stopped working.

What makes the situation even more frustrating is that there appears to be little to no repair support available. I contacted customer service hoping to find a solution, but the experience was disappointing and unhelpful. It seems these units are designed to be replaced rather than repaired.

For a product at this price point, I expected durability, reliability, and proper customer support. Instead, I am left with an expensive pressure washer that no longer works and no practical way to get it fixed.

Based on my experience, I would not recommend the Sun Joe SPX4600. I would also be hesitant to purchase other Sun Joe or Snow Joe products in the future. There are many other brands on the market that offer better product support and longer-lasting equipment.

Buyer beware.

If I could give this waste of money a zero star review I would. Wife bought the thatcher & it lasted one pass on my front lawn. Stopped working so I looked into it. Thinking it would be the belt it ended up being the gear off the motor was completely bald, all the groves on the surface wiped clean off. Save your money & purchase a different brand. Plastic pieces for heavy jobs dont go.

Sadly the battery charge after fully charging it on laste4d 15 minutes. About 5 passes on my lawn. it may take me a few days to mow my lawn as now i have to wait 4.5 hrs for a full charge. SAD I really want my money
back

Yeah, stay away. The hose broke on my air compressor's fifth use. Called to request a replacement and was on hold for 30 minutes. Then was told they didn't have a hose.

I purchased a 3 in 1 blower 1 year ago now it's discontinued can't help said they can't find my order what a joke

sunjoe electric power washers are a POS . cheap crap . There customer service sucks , waited and no one picked up the call. Needed a part that boke and NO where to get it. I will NEVER buy a Sunjoe product.

I purchased the Sun Joe SPX3000 Xtreme pressure washer from Home Depot in June 2023. The unit has been used only four or five times for very light residential cleaning.

Recently, when connecting the garden hose, water immediately started leaking from inside the machine and nothing came out of the spray wand. The washer will not build pressure because the water is leaking internally.

Given how little the machine has been used, this points to a serious durability issue with the pump or internal components.

I contacted Snow Joe / Sun Joe support expecting to be able to purchase replacement parts or get help diagnosing the problem. Unfortunately they told me they could not provide parts and offered no repair options or goodwill replacement.

A pressure washer that fails after a handful of uses and cannot be repaired because parts are unavailable is disappointing. Customer support was not helpful and provided no practical solution.

Based on my experience I would recommend considering other brands that offer better durability and parts support.