A calming oasis to truly stir the senses. The immediate warmth and feeling of welcome I experienced was very inviting and appreciative. Your store is indeed an oasis of calm in the midst o... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGrand Arcade, St Davids Centre, CF10 2EN Cardiff, Wales, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Went into the Cardiff store as I've only seen them online previous so wanted to find out what they were like. Ended up coming out buying night illusions perfume. And am looking to getting the oil vers... Voir plus
Visited the Cardiff store while shopping around for some new fragrances for myself and my husband. We had tried several in different stores before finding this shop. The staff were wonderful, the... Voir plus
L'entreprise a répondu
I absolutely LOVE the scent of the oil but I believe the one you purchase isn’t the same strength as the bottles in store. My daughter had a some sprayed on a card in town, she put it in her bedroom... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.
Coordonnées de contact
Grand Arcade, St Davids Centre, CF10 2EN, Cardiff, Wales, Royaume-Uni
4,8
Excellent
111 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service
30 avril 2026
Réponse de Sunnamusk London - Cardiff
Dear Abigail
Thank you for your wonderful feedback. We’re delighted to hear you received great service and truly appreciate your support!
Kind Regards
The Sunnamusk Team
Really liked and happy with my purchase…
Really liked and happy with my purchase Golden Dust….plus the way I been deal with the staff very helpful and happy to assist. Smile 😊
23 avril 2026
Réponse de Sunnamusk London - Cardiff
Dear Numair,
Thank you for your wonderful feedback. We’re delighted to hear you’re really happy with your Golden Dust purchase and that our staff was helpful and happy to assist you. It’s great to know you enjoyed your experience with us!
Kind Regards
The Sunnamusk Team
It's the only place to go
26 avril 2026
Réponse de Sunnamusk London - Cardiff
Hey!
Thank you for your wonderful feedback. We’re thrilled to hear you feel Sunnamusk is the only place to go!
Kind Regards
The Sunnamusk Team
A calming oasis to truly stir the…
A calming oasis to truly stir the senses.
The immediate warmth and feeling of welcome I experienced was very inviting and appreciative. Your store is indeed an oasis of calm in the midst of a the throng of everything else around.
The quality and array of your aromas ia amazing, and the luxurious feel of the products and how they are displayed and presented is equally beautiful.
You have designed your spaces to allow customers to feel intimately close to the relaxing and uplifting effect of your product range, yet I didn't feel overwhelmed or hurried.
We haven't been to Cardiff for a while and your store was the highlight of our day.
Thank you.
11 avril 2026
Réponse de Sunnamusk London - Cardiff
Dear MJH
Thank you for your beautiful and detailed feedback. We’re truly delighted to hear that your visit to our Cardiff store was such a calming and memorable experience. It’s wonderful to know you appreciated the atmosphere, presentation, and range of fragrances, and that we were the highlight of your day.
Kind Regards
The Sunnamusk Team
Beautiful scents and very nice staff
6 avril 2026
Réponse de Sunnamusk London - Cardiff
Dear Dania,
Thank you for your lovely feedback. We’re thrilled to hear you enjoyed our beautiful scents and found our staff very nice!
Kind Regards
The Sunnamusk Team
It was a nice buying experience
It was a nice buying experience. The ambience the testing of the various scents and the staff were all very friendly. The cardiff branch is one of definitely re visit!!
7 mars 2026
Réponse de Sunnamusk London - Cardiff
Dear Seff
Thank you for your wonderful review. We’re delighted to hear you enjoyed the ambience, testing the scents, and our friendly staff at the Cardiff branch. We look forward to welcoming you back soon!
Kind Regards
The Sunnamusk Team
Réponse de Sunnamusk London - Cardiff
Dear Saeed
Thank you for your lovely feedback. We’re delighted to hear that you enjoy the fragrance every year and truly appreciate your continued support!
Kind Regards
The Sunnamusk Team
the young lady that served me was so…
the young lady that served me was so pleasant and helpful making it a grand experience
2 janvier 2026
Réponse de Sunnamusk London - Cardiff
Hi William,
Thank you for your lovely feedback! We’re delighted to hear that our team member made your visit such a pleasant and memorable experience.
Kind regards,
The Sunnamusk Team
A completely crap scent that a girl in…
A completely crap scent that a girl in a Cardiff store sold me, saying it was unisex. To sell it, she said it suited me. When I bought it and used it at home, I realized something was wrong. I went to the website, and it's a masculine scent, which is why I feel so bad. I absolutely hate it.
5 janvier 2026
Avis spontané
Réponse de Sunnamusk London - Cardiff
Hi Yelyzaveta,
We’re sorry to hear that the fragrance wasn’t what you expected. Our team always aims to provide accurate guidance, and we apologise if the scent recommendation did not meet your preferences. If you’d like assistance in finding a fragrance more suited to your taste, please contact our Customer Care team, who will be happy to help.
Kind regards,
The Sunnamusk Team
Excellent
Excellent, informative and friendly service. Assisted me in selecting right product for a present.
24 décembre 2025
Réponse de Sunnamusk London - Cardiff
Hi Ankit,
Thank you for your review! We’re delighted our team could assist you in selecting the right product for your gift.
Kind regards,
The Sunnamusk Team
Sunnamusk has honestly impressed me
Sunnamusk has honestly impressed me. The scents feel rich and well-blended, not cheap or overpowering. They’ve got that warm, luxurious vibe and the longevity is serious — I can still smell it hours later. The staff were helpful without being pushy, and the bottles look clean and premium. For the price, it feels like you’re getting way more than you paid for. I’d definitely buy from them again.
24 décembre 2025
Réponse de Sunnamusk London - Cardiff
Hi Laurent,
Thank you for your detailed feedback! We’re thrilled that our fragrances, longevity, and staff service impressed you. Your support and recommendation mean a lot to us.
Kind regards,
The Sunnamusk Team
My favourite ladies very fun and…
My favourite ladies very fun and polite. And love the shop. Extremely welcoming.
20 décembre 2025
Réponse de Sunnamusk London - Cardiff
Ana Maria,
We are so happy to hear that you felt welcomed and had a fun experience with our team! We appreciate you taking the time to share your kind words.
Best Wishes
The Sunnamusk Customer Care Team
Great staff very friendly such a…
Great staff very friendly such a wonderful place for pufume love it
19 décembre 2025
Réponse de Sunnamusk London - Cardiff
david woolven,
We're happy you enjoyed our wonderful fragrance selection and found our staff so friendly. Thank you for your positive feedback; we appreciate it!
Best Wishes
The Sunnamusk Customer Care Team
Outstanding service, experience, and products!
I received a warm welcome and friendly conversation upon entering the store in Cardiff.
I was talked through the range of products and their complexity, and they all were fantastic to say the least!
The people serving me were Mahira and another gentleman whose name I never got, but I believe was the store manager. They couldn't have been more polite and helpful.
I would highly recommend this business if you are looking for luxury fragrances and if you are looking for a good customer experience.
15 décembre 2025
Avis spontané
Réponse de Sunnamusk London - Cardiff
Christopher Aikman,
We're happy to hear that you enjoyed your visit to our Cardiff store. We appreciate your kind words regarding the helpfulness and politeness of our team and the quality of our fragrances. Thank you for recommending us!
Best Wishes
The Sunnamusk Customer Care Team
There was no pressure sales given d
There was no pressure sales given d
Space to explore the shop. Staff wete very friendly took time to explain the different pefumes oils etc.
Although the one I lived was sold out they let me order and pay and emsiled when the perfume was in stock. Will definitely be back in the New Year to purchase more items. Thankyou
6 décembre 2025
Réponse de Sunnamusk London - Cardiff
Hi Sallyann,
We’re delighted you enjoyed your visit and found our staff helpful. We look forward to welcoming you back in the New Year!
Kind regards,
The Sunnamusk Customer Care Team
Réponse de Sunnamusk London - Cardiff
Hi Melissa,
Thank you! We’re thrilled that you love your perfume and appreciate your recommendation.
Kind regards,
The Sunnamusk Customer Care Team
Brilliant customer service
Brilliant customer service. Beautiful stores and stunning fragrances.
29 novembre 2025
Réponse de Sunnamusk London - Cardiff
Hi Osman,
Thank you for the amazing review! We're delighted you had a great experience with our customer service and stores.
Kind regards,
The Sunnamusk Customer Care Team
Réponse de Sunnamusk London - Cardiff
Hey Samra
We’re so pleased to hear you found our staff helpful — thank you for the lovely review!
Best wishes
The Sunnamusk Customer Care Team
It is my sister's favourite perfume and…
It is my sister's favourite perfume and she loved it.
20 novembre 2025
Réponse de Sunnamusk London - Cardiff
Hey Kim
We’re so glad your sister loved her favourite perfume — thank you for sharing this!
Best wishes
The Sunnamusk Customer Care Team
Stunning perfume
The perfume itself is stunning.
I received good service untill my friend showed up besides me (very attractive friend i have) and I was dropped like a hot cake and it was like I didn't exist.
18 novembre 2025
Réponse de Sunnamusk London - Cardiff
Hi Julie,
Thank you so much for your lovely words about the perfume — we’re so glad you love it. We’re truly sorry to hear about your experience in-store. That is not the level of service we aim to provide, and your feedback is incredibly important. We’ll be addressing this with the team to ensure every customer receives consistent attention and care.
Best Wishes,
The Sunnamusk Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.