Stay away from this guy
Stay away from this guy . He will take your $25000 and run . Had a sign put up 4 years ago has never worked right he kept telling me we got to get the bugs out well here it is four years later and still don’t work right it’s junk made in china. Supposed to have a 2 year labor warranty and 5 year parts I had panel go out the first month he replaced one and then told me I can’t be replacing panels if they not completely out right now I have at least three panels out . Now he wants cash money upfront so he can scam the government to even come look at sign . This guy is a piece of trash that doesn’t own up to his work. If I was you I would find someone local to do your sign . We did run the proper power to the sign I have the invoice to prove it that wasn’t the case . An on the warranty I have every conversation from day one with pictures to prove you never tried to solve anything. For the first 2 years it was just about every month . You would say send me pictures and nothing would get done . One other thing just yesterday you started calling me every vulgar name in the book when I told you I would pay you when you got my sign working not cash in advance. I pay everyone that does work for as soon as the works done .
Réponse : Superiorleddisplays
Dear Chris,
Thank you for taking the time to share your feedback. We sincerely apologize for your frustrations regarding your sign installation. However, I would like to clarify a few important points regarding your situation.
From the onset, it was agreed that you would be responsible for ensuring the proper power supply to the sign. Without adequate power, the system cannot function correctly, which can lead to ongoing issues. It’s unfortunate that this aspect wasn't fully addressed, as it could have significantly impacted the performance of your sign.
We pride ourselves on our commitment to quality service and support. If there were any misunderstandings regarding the warranty or our policies, I assure you we are here to clarify and resolve any issues. Our aim is always to provide the best possible service to our clients.
We appreciate your suggestion to seek local services, but we truly believe in our ability to support our customers when given the opportunity to address any concerns that arise. If you are willing, I would encourage you to reach out to us directly so we can work together to find a solution.
Thank you for your understanding.
