I should have done this review some time ago. Poor product and being used as a test pilot and they have every excuse going.

Leaking sauna from joints and wood knots, first blamed the dealer for build and also ask them to come back and fill all the wood knots in the timbers and then treat. There were over 100 of these, not something you expect that has to be done on a new product nor informed us or the dealer at point of purchase. Later we heard they made changes to the design to try and stop the leaking that they blamed the dealer for.

Overall it was alot of money for a product that wasn't tested/designed correctly for the uk climate.

Some accountability and honesty with your dealers wouldn't go a miss. Seems anything for money in!

Would not recommend. We now have a far 'superior' sauna from elsewhere for less money.

The ice bath purchased was faulty on delivery. They have attempted to repair four times and are not willing to replace despite the number call outs. When they finally agreed to replace it they did not deliver on the agreed date and it has now been delayed again. Overall terrible after care, poor comms and disappointing service. Four months after purchase we still do not have a working ice bath, refund or confirmed collection/replacement date.

Worst experience in the Hot Tub this company sells hot tubs though Cosco and the description of the hot tubs they are selling are very misleading using words like platinum in the description Iv had a hot tub in an other property before from Hot Springs that was amazing experience superior are selling under powered hot tubs un less you can see any tubs in the flesh and you can see all the seats working at the same time especially from this company your going to have a problem im getting told that the platinum hub tub is a entry-level tub so this company will use words in the description
To make you think you are getting a better product than you are so buyers please be aware of this company go to a recommended Company don’t be mislead like I have

Great communication from the delivery team from placing of order, on day of delivery, the two delivery team members walked through the siting and installation of our hot tub. A few logistical issues but a great can-do attitude, and our tub was in. The delivery team communicated well after siting and whilst filling was taking place instructed on the use/dosing and day to day care of our new hot tub.

we purchased a hot tub from Living Outdoors who are partners of Superior Wellness, the lid was faulty, Jamie came out the very next day and fitted a brand new one, everything about Jamie was first class, could not fault him in any way, Jamie is a credit to this company, he showed my wife how everything worked, gave advice on the hot tub and advice on the chemicals to use, thank you Jamie

I bought a Spa through Costco. Very good price. Minor issue with the Spa, they replied via email straight away, attended within a couple of working days and Josh the engineer attended. He couldn't do enough for me and provided some good advise fixing the problem. Great service. Would highly recommend.

Excellent service, very quick replies to my query. Fully understood and dealt with my query very well. Thank you so much.

We ordered a hot tub from these guys through Costco. Things did not go smoothly right from the start!

I wont bore you with all the details but IMHO the true test of a company is how they deal with problems. As of today, we have an amazing hot tub, which works perfectly.

After numerous issues, dealt with efficiently and professionally by Liam, we are happy customers and would definitely recommend Superior Wellness.

Thank you. :)

I can't speak of Superior Wellness highly enough, they're great to work with on so many levels. They have a huge range of top-quality products that look great and sell well.

They provide us with great service, which means that we can give our customers great service.

All of the team are incredibly easy to talk to and helpful, a company that clearly cares about their loyal dealers and end consumers.

Jack, Concept Spa

Having been a retialer of hot tubs for over 20 years i can honestly say that as a customer of Superior Wellness we have never worked with such a great company. It really is a pleassure to work alongside them. They provide quality made products with aftercare that is second to none! A special mention to Gaz, one of the owners he really does go the extra mile to make sure we are happy as a cusomer and we really do appriceaite that!

We have partnered with Superior Wellness since 2016 and we would not go anywhere else. The product range is vast and the quality is first rate. The aftersales support is excellent and we hope to enjoy many more years working together.

We have been a Superior Wellness dealer for over 9 years, way back when they were establishing themselves in the dealer supply they could not do enough for us... "well nothing has changed", they have grown into one of the most recognizable spa companies in the world with Platinum Spas as the leading quality product, the sales, support and delivery teams are still all on first name basis with us.. several are still the people from day one when we began. The products are superb far superior (pardon the pun) to similar priced hot tubs after-sales support is excellent and cannot do enough to help.
As one of the leading hot tub sales showrooms in the UK,We have been approached by many hot tub and swim spa suppliers to sell their products, at the end of the day they just didn't come up to scratch as Superior Wellness have.
Ron Prentice
Hot Tubs Direct

Cornish Hot Tubs have been a dealer for Superior Wellness for over 8 years.
They are a brilliant company to work with, with great communication and systems to make everything easy when dealing with them.
We have always found the after sales service to be exceptional with someone always able to help if there is a problem.
We sell their Platinum Spas range and are very pleased with the quality of their products.
I would highly recommend Superior Wellness.

We have been working with Superior Wellness for 4 years now.

Their aftersales support is second to none I have to say. They provide product training, sales support, dealer events where you can see new products, meet other dealers.

These guys also listen to their dealers!

We would 100% recommend anyone working with Superior Wellness.

Great company, the best we have worked with.

We have been dealers for this company for over 10 years and they go above and beyond for us.
Any problems we have had , which is inevitable from time to time, have been sorted quickly and effectively.
Their staff are always willing to help, guide and support us, we would highly recommend becoming a dealer for them .
Ali & Andy
AA Hot Tubs Ltd

Having worked with Superior Wellness for 4 years now, the service, support and quality of goods is second to none. Nothing is too much trouble for the team to sort out and they make you feel part of the family. Here's to many more years on this journey.

Hallo liebe Leser, wir die Firma SPA Adria mit der Webseite: spa-adria.de und whirlpoolhaan.de, haben sehr sehr gute Erfahrung gemacht. Wir sind Händler dieser Marke und hatten bis heute keine Probleme. Bis jetzt hatten wir trotz vielen Verkäufen nur 1 einzige Reklamation. Diese Reklamation wurde sofort bearbeitet. Alles sehr positiv! ein großes log geht an Robert Bikic. Schnell und gute Kommunikation. Liebe Grüße Maic Siepmann

Amazing company to work with. Broad variety of Wellness products and fantastic aftercare.
I would not hesitate to recommend any future dealers working with this fabulous company.

Avoid this company we purchased a new hot tub within 2 years blistering and de laminating only to be told that it is not covered by warranty.

Most unreliable product. £5000 spa repaired 6 times in 6 months.

Very VERY poor aftersales. Reluctant to take responsibility for their faulty product.

Purchased from Costco. Save your money and purchase your spa elsewhere. I can’t warn you enough to stay away.