SuperLightingLED Avis 126

Delivery was delayed for 15 days, despite 3-5 day shipping claim (because a) chinese new year festival b) their supplier apparently not having it in stock. Delivery promises were made, which I agreed to but they were not honoured (time differences not withstanding)
On arrival in destination country airport, the couriers (FedEx "lost"the package. (they will partially refund the item) I now need to claim freight charges back from superlighting and they aren't communicating with me.
All in all, I've had a poor experience with this company (which is a shame as their products seem to be of reasonable quality)

I have purchased multiple items from this lighting supplier and I have been extremely satisfied with the results. The quality of the products is top-notch and the customer service is unmatched. I feel confident in my purchases knowing that I am getting high-quality products and excellent support if I have any questions or concerns.

Absolutely outstanding customer service and fantastic products! My space has been completely transformed, and I'm thrilled with the results. The energy efficient lights are a great bonus, saving me money while looking amazing. Highly recommend!

They took my money for LEDS not in stock and refused to refund me after I requested a refund several times. Had to open a Paypal case to get my money back.

Update, this is the only that was offered for the out of stock lights, something I did not want that made the entire order a waste of money.

Superlighting wrote

Hi

Thanks for your support!
We need to inform you that the daylight white 6000K FSLCOB-MININEON-0503 is out of the stock at the moment, so could we help you replace the 6000K with 3000K instead and ship you 2x*1m 3000K FSLCOB-MININEON-0503?
Or you can replace the FSLCOB-MININEON-0503 with another 6000K LED strip light.

What do you think? Looking forward to your reply!

Best Regards
Violet

Paypal got me most of my money back but I filled out the refund request wrong and "superlighting" still burned me for about $8.

They're just saying anything at this point, they completely ignored me before.

Horrible company. To cancel an order, the operator needs to find some friend or colleague to cancel the order. This is unacceptable. I do not recommend.

The 110V LED controllers with remote are fantastic-smooth operation, easy brightness
adjustments, and durable and materials. The store had a lovely design, and Mr. Mike was incredibly
helpful in recommending the controller and LED lights. Highly satisfied!

Thank you…. You have extremely thoughtful and wonderful customer service as I was very annoying haha - thank you for taking the time to care!

The 12V WS2815 Individually Addressable 5050 RGB LED Light Strips (60Leds/m) were really great. These lights allow me for highly customizable lighting effects and perfectlyvsuit my needs. Despite the high power consumption of 72W per roll, the brightness and vibrant colors makevit worth it. The waterproof rating provides added versatility that makes these strips suitable for various applications.
My bulk order arrived on time with nice packaging and excellent in both performance and flexibility.

Lily was an amazing at customer support and communication. I appreciate all that she did for me and I was more than happy with the quality of my led channels. I was hesitant to order at first because the prices were so low but I'm glad I did and will be purchasing much more in the future.

I ordered two led linear lighting kits for one of the wall mounted tape in aluminum extrusions. I received the products quickly. I found that the instructions were a little difficult to follow, I requested clarifications and within hours received the answers to my questions. I have done a test installation, and the system works great. I am looking forward to getting my installation completed. Mike answered questions when placing my order and followed up when I had questions.

I'm really enjoying experimenting with LEDs. I've been exploring various combinations of installing under-cabinet lighting in the kitchen. Setting up track lighting and illuminating a small closet in a dim area. Superlightingled.com was incredibly helpful for finding exactly what I needed. I was kept informed about the delivery schedule and received my order right on time. Great job, and thanks for the excellent service!

I needed ws2812b LED strips to add extra flair to my home space. Purchasing in bulk not only secured a substantial supply but also earned me a fantastic 20% discount, thanks to SuperLightingLED's offer. Their team's assistance was invaluable.
Once I received my LED strips, they exhibited top-quality performance, perfectly matching my home's color scheme. From highlighting key features to setting the right mood for any occasion, these strips exceeded my expectations. Moreover, their durability and energy efficiency were impressive.
Thanks to SuperLightingLED, my home now boats a touch of modernity and sophistication that garners compliments from all who visit.

Service after the sale was outstanding. I knew nothing about led lighting, but the staff was super helpful in selecting the right product, and then when I was struggling with setting up the light system, Mike was super helpful in getting me squared away. Thanks!!!

Customer service was impeccable. Unbelievably helpful. Very knowledgable. Exceeded my expectations. Gave links directly to relevant products and explained each one. Incredibly prompt responses. Very good shopping experience (and I usually do not write reviews, so this one should hold some weight).

Let me start by giving you my situation. I have been looking for an appropriate LED light strip for a long term project of mine for the past few weeks. I have searched all of Amazon, Alibaba and countless number of LED specialised online stores but I've had no luck.

I stumbled upon Super Lighting LED by chance and looked around. I could not find what I was searching for so I used the chat feature on your website to ask for help. "ZiYu" greeted me and asked for the specs for the LED light strip I needed. They guided me through the products in your store and eventually helped me find exactly what I was looking for. I was ecstatic, I had spent weeks but ZiYu helped me find a product that satisfied all my needs within 10 minutes. ZiYu is the prime example of perfect customer service.

I never write reviews or give feedback but ZiYu needs to be recognised for the amazing experience they provided me. I will be recommending your store to everyone I know. I will also be buying from your store from now on as I have chosen it to be my supplier for my project.

I am beyond happy with the customer service I was provided.

Top-notch LED diffusers-excellent quality, vast stock, and swift delivery Communication was spot-on with Mike Couldn't asl for more!

I recently purchased 18 LED panels for my office, and I am thrilled with the overall outcome. I received these panels promptly. The customer service team, was proactive in handling my inquires regarding the setup issues. The company was quick to offer solutions, ensuring no disruption in my office setup. They promptly arranged for an exchange to match the lamp colors perfectly, which demonstrated their commitment to customer satisfaction. I appreciate their continued efforts. I appreciate their continued efforts. I commend the team for their dedication and responsiveness in resolving any issues that arose.

Daisy provided exceptional service and guidance in selecting the perfect DC12V Addressable LED strips, ensuring I got exactly what I needed for my project. Highly recommend her expertise.

Wow, let me share a delightful surprise! I placed an order for lighting fixtures on a casual Wednesday afternoon from this store, not expecting them until the following week. To my amazement, the team, swiftly picked and dispatched my order on Friday of the same week! And guess what? By the time the week rolled around, I was already basking in the warm glow of my new LED lights. The efficiency was simply mind-blowing! Online light shopping expectations. They're exactly as described on the website. Count me in as a loyal customer, and I'll be sure to spread the word to all my friends and family.

Recently I bought the Flexible LED Channel Series from this store and I honestly give 5 stars for my purchase. The LED channels are flexible and available in two types-C-shaped for vertical curves and S-shaped for horizontal ones, making it simple to install them according to the unique contours of my space. After initially ordering two sets and chatting with support, I placed a bulk order and received almost 40% discount on it. The customer care is excellent. Jimmy from customer support was particularly helpful, answering all my queries promptly and on time. I highly recommend this store, especially for LEDs items.