I had an issue with one specific application which didn't work with my current modem configuration. Top from support quickly understood my problem, made the change and then guided me through router re... Voir plus
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Lisez les avis des autres
Mike was excellent and extremely knowledgeable about Superloop's products. He took his time to walk me through the sign up process and was very patient. He is a great ambassador for Superloop. Hopin... Voir plus
Erica from the Residential & Business Support Team at Superloop was very helpful, knowledgable and patient. She was capable and helped guide me through technical troubleshooting my NBN connection is... Voir plus
I had a really great experience with Superloop today. KC was friendly, professional, and took the time to clearly explain everything without making it feel rushed or complicated. The whole process w... Voir plus
À propos de l'entreprise
- Fournisseur d'accès Internet
- Fournisseur de connexion internet
- Service internet et téléphone
- Entreprise de télécommunications
À propos de Superloop
Écrit par l'entreprise
Refresh your
internet_
Superloop is Australia’s modern challenger telco and internet service provider that’s unleashing the unlimited possibilities of the internet. Superloop is all about experience - we're not just a utility - with a promise to be super from the ground up. We’re more tech than telco, and we deliver quality service across our consumer, business, and wholesale units.
Bundle & Save
Bundle any eligible service (like one of our mobile plans) with your existing Superloop internet, and you’ll get a $5 discount on your monthly internet bill. The more services you bundle the bigger your discount.
Free with Friends!
Sign-up friends or family to Superloop nbn and you’ll get 10% off (up to $10) your monthly bill. If you get enough people you could have FREE internet for up to six months. Check it out at spr.as/refer
superloop.com
Australia’s new network
Just one of the ways we make internet more super.
Superloop is one of the few telcos with a physical connection to every nbn Point of Interconnect across Australia. We also own a whole lot of sub-sea cable capacity which allows us to deliver reliable, high-speed internet at super-competitive prices.
Some reviews were submitted in response to incentives offered by Superloop. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Superloop. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Coordonnées de contact
12 Shelley Street, 2000, Sydney, Australie
- superloop.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Lei was extremely helpful and…
Lei was extremely helpful and knowledgeable. The transaction was quick and easy.
17 avril 2026
Avis spontané
Good and prompt service
16 avril 2026
Avis spontané
Internet problems Alas was very patient with me ( a non
Alas was very patient with me ( a non - techy) and helped me to sort my internet problem out
17 avril 2026
Avis spontané
Abby was very helpful and patient
Abby was very helpful and patient. Great service.
17 avril 2026
Avis spontané
Omg what an amazing service provided by…
Omg what an amazing service provided by Sheryl. Our Foxtel Now App had not been working for the last few days and Foxtel was no help whatsoever. So I thought I would try Exetel. How lucky was I that Sheryl was the one that answered. She tried a couple of easy things first and when that didn’t work we tried something else and it was fixed. She was so lovely the entire phone conversation and gave me the impression that she wouldn’t get off the phone until my problem was resolved. I have to say I started the phone call doubting my problem would be resolved and I’m so happy that was not the case. It only was fixed because of Sheryl. If I’m in need of help in the future I wish I had Sheryl’s direct line.
17 avril 2026
Avis spontané
Abby was really good and heaps of info…
Abby was really good and heaps of info to make my decision to change providers easy and quick
17 avril 2026
Avis spontané
Leslie was very knowledgeable and very…
Leslie was very knowledgeable and very helpful sorting out my issue.
17 avril 2026
Avis spontané
Great customer service
Great customer service, explained everything and patient while we set it all up.
17 avril 2026
Avis spontané
Sebastian was knowledgeable and…
Sebastian was knowledgeable and professional and promptly set up our account and respond to questions I had.
17 avril 2026
Avis spontané
JoJo was extremely helpful and…
JoJo was extremely helpful and efficient in setting up our account and new internet and mobile plans. Top effort.
16 avril 2026
Avis spontané
Jay was amazing
Jay was amazing. He was straight to the point, professional and helpful.
16 avril 2026
Avis spontané
Positive sign up experience with Mike
Mike was excellent and extremely knowledgeable about Superloop's products. He took his time to walk me through the sign up process and was very patient. He is a great ambassador for Superloop. Hoping that the product is as good as the staff.
16 avril 2026
Avis spontané
Internet speed and connectivity optimisation
Celine was very helpful with assisting me in understanding the type of modems and wifi equipment I would need to optimise internet speeds and connectivity in my house.
16 avril 2026
Avis spontané
Dynamic IP address configuration
I had an issue with one specific application which didn't work with my current modem configuration. Top from support quickly understood my problem, made the change and then guided me through router reset and diagnostics steps. Now everything works. And btw, no waiting time on the call, quite impressive
16 avril 2026
Avis spontané
Alas was amazing
Alas was amazing. So patient and helpful to resolve the issues. Mark also from the previous call. Both really knew their stuff. I'm very happy with the service of technical support.
16 avril 2026
Avis spontané
Good and reliable service
16 avril 2026
Avis spontané
Lovely person to deal with.
16 avril 2026
Avis spontané
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