Supermetrics Avis 

Horrible platform, and keeps sending me spam mails...

Supermetrics used to be great. Over the last two or three years their support has been abysmal. Constant connection breaks, impersonal, inefficient ticket based solutions drags any sort of issue out for weeks. It's absolutely astounding.

Terrible service.

They said they've added the Shopify Addon, but they did not and all our dashboard broke. Everyone makes mistakes but this is just too big.

In return we did not even get a "sorry".

we use supermetrics for google sheets
errors in the data imported to google sheets happen often.
when contacted to solve the problem, they reply asking for details, access to the sheet, and exports from the data source,
they then disappear for months and don't reply, or when they reply, they promise a swift resolution and they then disappear for months.

do yourself a favour and stay away!

Don't use Supermetrics, use databox instead. Their app is not fit for purpose, as it is very buggy and displays wrong information all the time. I've had so many awkward client meetings where I'm presenting data just to realise it is not accurate.
When asked for a refund they refused to refund me even though I had just bought the license. They don't care about keeping customers happy so don't do business with them.

Honestly, so buggy I come across problems all the time. Tried canceling but they don't offer refunds shock haha

Very expensive considering the features it provides. Besides that it's very bad that you can't use connectors like Shopify when there is only 1 data source needed. You need to upgrade to an almost 4 times more expensive plan just to use your one connector like Shopify (which is 128€ per month for a single API).

(1) Horrible support, (2) Buggy connectors, (3) Hidden request's limits for connectors, (4) Expensive.

Almost every connector I use has some sort of problem or bug, if it's not youtube "daily requests limit", it's Mailchimp conector variables that don't work, or missing pages for FB insights data, etc. A true piece of crap + the support is pretty much a waste of time, never really helped, and they are never online in their chat, just go directly to create a ticket.

Dishonest and unclear billing policy. Was billed an extra year when the team was not using the service due to an unclear auto-renewal function in the account. So when we realised, we thought it would be as simple as contacting the company to resolve. Turns out I was very wrong, unlike most SAAS companies that easily solve these issues, Supermetrics outright refused to process the refund. I'm still in hope that they will see sense and help to resolve the matter, however I can't force them to. But what is in my power as a disgruntled customer is to share what happened here so that anyone thinking of using Supermetrics can know this problem. I hope that everyone reading this will avoid providing them with any payment details or using any paid service from them so that they don't have the opportunity to cheat anyone else in this manner.

This used to be a great tool to extract GA data to excel but since they changed to a new version this year it has never worked.

I've got an open support ticket from 5th August which they've confirmed a bug on their end is preventing daily scheduled email refreshes. None of my reports work due to this and i'm being ignored on the ticket unless i chase them, and then it's only a 'we're looking into it and we'll get back to you as soon as we can'.
Simple query requests return a 'your query has too many errors and google has blocked you from using their api for the next hour'. This happens constantly, the product is unusable.

The support ist great.

Had some technical issues, but before that, it worked great. And when it was not working for me for a longer time, the support was so kind to refund me the month.