Super Payments Avis 1 451

I noticed a competitor using this platform and thought it looked good. I went through the set up process, entered in all our details (including turnover) etc. asked a couple of questions via email, and asked our developers to look at the integration and start it. I contacted them a couple of days later to find out how long it takes for all the options to appear in the account, and they said they are very busy but could push it through, so long as our turnover was over 5M. I said it was not, but then they said because of that, we can't even join!
On their website they show case studies for businesses with less turnover than this, and as I had entered my turnover during the registration process (from a drop down menu of options so it was quite clear), I was a bit shocked to hear this.
We have now lost money on the development that we started, and I am trying to make sure no credit checks are run and find out how to delete all my details that that have on file from me.
I wanted to warn other small/medium businesses to be aware not to apply if they are less than 5M turnover so they don't end up in the same position as we are now in.

Excellent and prompt service from Antonio in customer services, very impressed. Sorted out my issue in short order 👍

I had a problem with a payment and it was sorted very quickly

Very reliable and fast super responsive and in time.

I received a receipt with a reference number immediately after payment. The company I had purchased from had not confirmed my order and not responded to my messages.
I contacted super payments in desperation as I was concerned my money had gone to a dodgy company!!
Although it was out of their control they guided me with the best way forward and offered help should I need it. Fortunately the company have responded and we are back on the right track.

Antonio, the Agent who responded to my question did so swiftly and resolved the issue within minutes. In a polite, friendly and courteous manner I may add. Thank you for great customer service Antonio.

Sneakily gets you to sign up to their service during checkout, then makes it difficult to cancel your sneakily set up account.

If you can’t get users to sign up transparently and leave easily if they want to it doesn’t bode well for a trustworthy company.

Also, your cash back only lasts a few weeks so you’re basically being pushed to keep buying before it runs out.

I had an issue with a payment not processing and the funds being deducted. These computer errors can happen. I was extremely pleased with how the Super customer services team dealt with my issue.

Needed help and received it very quickly from Antonio!
Thanks!

This is the worst company in the UK they did not help me at all. So don't let them take your money as they are rubbish at the job they have.

I have been looking for a hedge trimmer for 2 weeks and most companies prices where not the final price plus most wanted a stupid money for delivery.I was put of buying a hedge strimmer until this company popt up on my phone today they made it a pleasant and straight forward transaction.

Great so far, have saved money on my last two orders just by paying via super.

Have saved so much money going through Super payments, just add your mobile number at check out in the super payments section, you will get a code then the savings will come off of the balance to pay and then more credits awarded on that order for your next purchase. Download the app and make an account. One of the best reward schemes I’ve joined. ⭐️⭐️⭐️⭐️⭐️

Great way to save money.
Fast and easy.

I followed everything steps but still not able to redeem the reward in the next purchase. Tried to delete the account but it won’t be deleted for 29 days, and it is still getting all the information and bank details on my phone. Super cheeky.

Whilst I had a very quick and polite response to my email. I'm still annoyed that they have my company email address and purchase history on a service I never asked for or wanted.

Service was very fast once I managed to find a way to contact the customer service. It would be easier to have a quick link where we can email or chat.

Saved myself over £6 on an order! Really great for extra savings