Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Very disappointed with the service. I ordered Firotail 57 mg pain medication for my dog and was promised delivery by 10 PM the following day. I waited all day and, when the order hadn’t arrived by 9... Voir plus

Noté 5 sur 5 étoiles

Supertails has always been my favourite site to order all the essential products for my furry baby!!its not just a site... people working there ensure we are taken care off by calling,taking followups... Voir plus

Noté 5 sur 5 étoiles

Just Superb 🤩 loving Supertails, having large number of choices for everything for my pet Sunny with good discounted prices. Also impressed with surprising gifts & free gifts with every purchase. Kee... Voir plus

Noté 4 sur 5 étoiles

Supertails.com makes my Billu's celebrations more special by sending him regular gifts for his special occasions. I'm always delighted to receive the surprises for my pet. They also take special car... Voir plus

À propos de l'entreprise

  1. Magasin d'articles pour animaux

Écrit par l'entreprise

Your pets superstore


Coordonnées de contact

3,6

Moyen

TrustScore 3.5 sur 5

871 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 41 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I have been a loyal customer of…supertails from last 2 years to

I have been a loyal customer of Supertails for over a years now, and I couldn't be happier with their service and products. The quality of the pet food they offer is outstanding—my pet Bruno absolutely love it

One of the things I appreciate most is their wide selection of high-quality, nutritious options tailored to different dietary needs. Whether it's grain-free, organic, or special diet food, they always have exactly what I'm looking for.

Their customer service is exceptional as well. Every time I've had a question or needed assistance, their team has been friendly, knowledgeable, and quick to help. Delivery is always prompt and reliable, ensuring my pets never run out of their favorite food.

Overall, Supertails.com goes above and beyond in every aspect. They truly care about the well-being of pets and providing top-notch service to their customers. I highly recommend them to any pet owner looking for the best in pet nutrition, accessories pet care product & Customer services any thing related pets pls do visit once.
Supertails.com

1 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Great Service!

I order a lot from supertails and they always deliver the items on time. The products have good offers as well.
I have tried the online ver consultation as well and the Doctors are qualified and give the right directions.
They also send free gifts for my dog randomly.

17 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Supertails has always been my favourite…

Supertails has always been my favourite site to order all the essential products for my furry baby!!its not just a site... people working there ensure we are taken care off by calling,taking followups,giving discount coupon, giving birthday presents.and most importantly they provide products with huge discounts..one could not ask for more!!thanks supertails for being so thoughtful towards pets and pet parents!!

19 mai 2024
Avis spontané
Noté 4 sur 5 étoiles

Surprise gifts for my pet

Supertails.com makes my Billu's celebrations more special by sending him regular gifts for his special occasions. I'm always delighted to receive the surprises for my pet. They also take special care about his health with call ups regarding his health issues.
One thing they must must do is give better discounts on their website.
Thanks for the love and care for Billu ❤️

18 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent

I am really glad that i found Supertails app. It's been really great time with them and there product, delivery service had always been great for me and really thank you for sending gifts time to time really appreciate that❤️

17 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

Many thanks for the Bday gift

Many thanks for the Bday gift. I express immense pain to inform that Issac my furry friend is no more as he was killed by a local male cat last October. He was my son and may his soul rest in peace is the only request from you. Issacs gift will be shared by his little princess Tini whose birthday is next month. A warm meow and purr from Tini.Thanks team Supertails.

17 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Most of the staff speak with tremendous…

Most of the staff speak with tremendous haughtiness, wrong tone, wrong choice of words, probably they feel they are acting professional but the lack of empathy will bring their services down. Change the staff or train them to have a smile in their voice. The delivery people are just as bad, calling ten times to ask for the location.

12 mai 2024
Avis spontané
Logo de supertails.com

Réponse de supertails.com

Hey Shreya, We deeply regret the negative experience you encountered with our staff and delivery service. We see you spoke to one of our executives today. As discussed, providing exceptional customer service is paramount to us, and we are taking immediate steps to address the issues raised. Moreover, we are reviewing our delivery procedures to streamline the process and minimize inconvenience for our customers. Your feedback is invaluable to us, and we sincerely apologize for any frustration or inconvenience caused. Please feel free to write to us at support@supertails.com or call us anytime between 9 am to 10 pm at 1800-572-3575 and we will be here to assist you. Thank you for bringing this to our attention.

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