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Shit company ordered stuff said could not go up street 7.5t road limit I give them alternate address on main rd still say that can’t deliver to that area regards to they have a 18 t lorry all main rd take much more weight than that waste of time
This is the 1st time I’ve used this company I ordered and paid online they gave me a delivery date for a few days time which I changed to a date I was off they confirmed this the following day it arrived on that day at 09.30 the driver was a local firm he off loaded the 20mm shingle bulk bag where I need it very pleased with the service I had been given by all will definitely use again and have already recommended to a friend of mine who will be placing an order at some point 5 star service many thanks JW East Sussex
Communication with them is nearly impossible, they never answer phone and you can not leave a message. Half of my order was delivered but second part was cancelled by them and refund issued. Very unreliable, will not use again.
Please avoid this company!!!
They take your money and after that no communication at all, deadlines missed multiple times! Absolutely horror experience, please avoid!
Unreliable, uncontactable, untrustworthy.
Supreme Merchants aren't a supplier, they get other companies to fulfil orders leading to mistakes, confusion and chaos.
I can't count the ways they messed up 2 simple orders, but the worst part is the terrible communication. As they coordinate through other companies who fulfil the orders, it's so slow and chaotic.
I haven't received my items at the agreed, nor rescheduled dates. And it's all due to be arriving in the wrong order now, against what I paid for.
Yeah never again.
Second time I have used Supreme Merchants. Excellent prices considering free delivery over a certain price. There was a no show on the delivery day, but their customer support is so fast and helpful in responding that it took any bad feeling out of the situation. They use 3rd party suppliers, and it was one of these who let me and Supreme Merchants down. They instantly found a different supplier and even chased them for me on request to let me know they were an hour away. I would definitely use them in the future for a third time, and have no hesitation in recommending them. Their support is excellent, unlike many businesses out there
I'm giving this rating as everything they said they could do they did flawlessly communication was some times slow but that could of been down to me being impatient, I will be defiantly using these again and recommending them to to everyone I know in the building trade, keep up the good work.
I ordered 10 lengths at 2.4m long and 10 lengths at 3.6m long. Items were delivered by a completely different company and I received 15 length 4.8m long. Not what I ordered, more work I don't need with items that are really too long for me to manage
Excellent, hassle free service. Placed and paid for order with instructions for delivery, arrived as promised on time. Wish all supplier's were as easy to do business with.
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