Origin Suregreen Limited Avis 

1 751
•
TrustScore 4 sur 5

3,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Ordered grass reinforcement roll. One man delivered and threw out of lorry. He rolled up drive as so heavy. End was damaged. Company customer service terrible. Ignored my emails. Would not recommen... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great delivery experience. They have gps tracking , so you can follow the progress of their driver as he nears your location.I had x6 3m sleepers, Wayne the driver helped me carry them into my propert... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

No hesitation in recommending this company. Good quality sleepers at a very competitive price. Helpful tracking app meant we could see in real time where the delivery was. The friendly driver unloaded... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We purchased a pallet of 35 oak sleepers from Suregreen. We needed the pallet to be delivered to a specific location near to our garage. Suregreen were able to ensure the pallet was delivered by their... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles pour l'aménagement paysager
  2. aussi dans
  3. Fournisseur de granulats
  4. Fournisseur de matériaux de construction
  5. Magasin de bois
  6. Magasin de matériel pour clôtures

Écrit par l'entreprise

Origin Suregreen Limited supplies high-quality Timber and Landscaping products to the trade and for all kinds of projects around the home. Our range includes sleepers, fence panels, grass reinforcement mesh, electric fencing, welded wire, anti-bird netting, tree guards, chicken wire, permeable paving, garden mesh, timber posts, growing media, aggregates, shade netting fabrics and so much more.


Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(1 751)

22 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Placed an order on the 26th of July

Placed an order on the 26th of July. Received an email on the 8th of August saying they don't have the decking in stock but could deliver the remainder of the order and they will refund the difference. Enquired about the refund on the 9th of August. Got a reply saying 3 working days the way I paid. Still no refund and today is the 17th of August. I need the money back so I can order elsewhere.

17 août 2023
Avis spontané
Logo de Origin Suregreen Limited

Réponse de Origin Suregreen Limited

Good morning,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent order. We understand the frustration caused by the delay in processing your refund and the subsequent impact on your plans.

To ensure we can promptly resolve this issue, we kindly request additional information from you. Could you please provide us with the order number and the email address associated with the order? This will help us locate your details in our system and expedite the refund process. Rest assured, we are committed to rectifying this situation as swiftly as possible.

Once again, we apologize for any inconvenience this situation has caused, and we appreciate your patience and understanding. We value your business and are dedicated to ensuring your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to us directly at Customercare@sure-green.com or call us at 01376503869.

Best regards,

Liam
Customer Service Manager
Suregreen Ltd

Noté 1 sur 5 étoiles

Dissatisfied and frustrated by non delivery

This company needs to sharpen up their act. It’s all very well advertising competitively priced products but if they can’t deliver its a waste of everyone’s time and makes it impossible to schedule projects.
A week ago, having already chased up my fencing panels delivery which were overdue, I was informed on the phone they would be delivered today but received no written confirmation. I have called the company this morning to check that they are out for delivery and been informed they are not. able to deliver. Dissatisfied hardly sums uo my feelings, I have now cancelled the Order. Buyer beware !

15 août 2023
Avis spontané
Logo de Origin Suregreen Limited

Réponse de Origin Suregreen Limited

Good afternoon,

Thank you for leaving your review.

I'm sorry to hear about the frustrating experience you've had with our company. We sincerely apologize for the inconvenience you've faced regarding the delay and miscommunication surrounding your fencing panels delivery. We understand that your time is valuable, and it's disappointing when expectations are not met.

Your feedback is important to us, and we take these situations seriously as they provide us with valuable insights into areas that need improvement. We're continuously working to enhance our delivery processes and communication to ensure that such issues are minimized in the future.

We truly regret that we couldn't meet your expectations this time, and we respect your decision to cancel your order. If there's anything specific you would like to discuss or if you have any further feedback to provide, please don't hesitate to reach out to our customer service team. We're committed to learning from this experience and making the necessary changes to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Kind regards,
Liam
Customer Service Manager
Suregreen Ltd

Noté 5 sur 5 étoiles

This is the second time I have used…

This is the second time I have used this company and I can definitely recommend
I needed wire to go across our pond to stop the dog getting in, the wire panels arrived quickly and did the job, I have now bought with smaller holes for when the leaves start falling
Very good prices too

3 juillet 2023
Avis spontané
Noté 4 sur 5 étoiles

Good customer service

Excellent product. Any problems are resolved without fuss.
Would prefer postage prices to be less or even free if order has reached a reasonable amount

26 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality fencing and gardening…

Amazing quality fencing and gardening products - with a customer services team that goes above and beyond for every query I’ve had. Cannot recommend this firm highly enough.

5 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Excellent sleepers

I had a phone call the morning of the delivery to say the van had broken down. Luckily the van was fixed the same day and the sleepers were delivered on the expected delivery date. Great communication and excellent sleepers.

12 juin 2023
Avis spontané
Noté 3 sur 5 étoiles

Average product

Good comms and delivery.
Product was a bit shabby. Chunks of wood split from the sleepers and a couple of sleepers warped so couldn’t use them. Some have large cracks in them. All in all, ok.

23 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Five star

This is the first time I’ve used this company great delivery and customer service and most of all great prices will definitely be using again and would definitely recommend
Thank you

6 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Great service.

Ordered the mesh and it was delivered a day early. Great service and just the job to keep the rabbits out.

22 juin 2023
Avis spontané
Noté 4 sur 5 étoiles

Definitely a company to be trusted.

Definitely a company to be trusted.
Had a problem with a defective product, that's why it's only a 4 star review, but the aftersales service was excellent.

7 juillet 2023
Avis spontané
Noté 5 sur 5 étoiles

Great customer service so helpful

Great customer service so helpful. Got put through to the bathroom section and he really put himself out to help me.
Delivery was over and above what I expected. Such a lovely helpful man he was amazing and so helpful.

27 juin 2023
Avis spontané
Noté 4 sur 5 étoiles

Easy ordering

It was easy to look through on line to decide what was wanted. It was slightly difficult to check how thick the item was and therefore how firm it would be. (Netting to cover a fruit tree)
It arrived quickly and in good order.

19 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Well pleased

Delivery quick and safe, well wrapped.
Good choice of sizes for a galbion, which I wanted not for large stones but for rotting wood to encourage insect life.

22 juin 2023
Avis spontané

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