Surprise.com Avis 

The app constantly pushes just one more action but the further you go, the more they ask for money
It feels like a casino and not a reward platform

they lure you with win big surprises message, you commit some time/money, they obscure the real cost and support is built to delay. I tried to track my prize claim found identical complaints across forums and the payment processor treated the charge as legitimate. It`s a textbook example of monetised promise rather than genuine reward

I noticed monthly debits from my card but I never received the prize. When I complained they apologized but did not return the money

My cancellation attempt was buried under screens of keep playing and win messages. It`s exhausting and unfair

Terrible company, massive hidden extra charges. Potential scam company. Also tried to charge me 520 euros for a tiny scratch when the car was already fully beaten up before I got it. Currently waiting for return of the deposit, given many lame and untrue excuses.

Avoid at All Costs – A Masterclass in Deception and Disrespect

This company is an absolute scam. They lure you in with seemingly reasonable prices, only to ambush you with hidden fees and extortionate demands once you’ve booked and it’s too late to back out.

First, they bury in the fine print that you’ll need to leave a €1300 deposit—something they conveniently only emphasize after your booking is confirmed. Not only does it have to be on a physical credit card in your name (no exceptions), but if you don’t have one, your only option is to either forfeit your entire booking and payment, or cough up an extra €400. Yes, that’s right—either get ripped off, or pay to not get ripped off more.

And it gets worse. Drop-off is a painfully slow ordeal, seemingly designed to frustrate you into paying whatever they demand. No matter how clean you leave the car, be prepared to get slapped with a €100 cleaning fee, or they’ll refuse to return your deposit. It’s blatant theft dressed up as policy.

The staff? Incredibly rude, unhelpful, and clearly accustomed to dealing with angry customers—because this isn’t a bug in their system, it’s a business model. They operate with an astonishing level of hostility, as if doing you a favour by letting you be robbed.

On top of all this, I didn’t even get the car I booked. I was handed a clearly inferior model with no explanation or apology.

Bottom line: this company is a shady, predatory operation. Do yourself a favour and spend a bit more with a reputable service—you’ll save money, time, and your sanity in the end.

A total fraud! When we arrived at the counter in Puglia they wanted to sell us an insurance when we had already taken out one and they wanted to charge us a deposit of 1200 euros when we should have paid 900. Today it has been 5 months and they still have not returned the deposit of 900 euros. They do not answer the phone and do not respond to intermediaries.

Total fraud. We made a reservation with full insurance for 2 week for a total of 211 euro. As we got to the desk the lady explaine to us that we do not have an insurance ad that she will charge us 1200 euro deposit only+ car cost. De deposit will be hold for 35 (21+14) days.
On the website the max deposit shown its 600. So if you dont have the 1200 on a credit card , she continued, the price will be much higher for the rental. We had to go back to the airport (at 22.00 ) in the night with two disable kids. Perhaps we tought that at least she will not charge anything if she cancel the deal. The day after we got charged the full initial amount... and there is no one we can call ant talk about it. Customer service are not replaing to email.. and we sent lots. Total brutal fraud.

I had to wait for 5 consecutive months earlier this year of 2024 for surprise.com to actually start shipping to physical prizes I have actually already rightfully won only for surprise.com to ultimately end up delivering my prizes to a completely incorrect address that is anything but my correct and quite far away from my address As well, that are a Anker 621 wireless charging capable power Bank and photo edition of cards against humanity and surprise.com absolutely refuses to resend me replacements of these two prizes to my correct address to apologetically correct my issues regarding the incorrect delivery address they sent both prizes to.

THIS HAS TO BE THE #1 MOST HORRIBLE APP IVE EVER USED!!!! DO NOT DOWNLOAD THIS APP WHATEVER YOU DO! ITS NOTHING BUT A SCAMMMMMM TO GET YOUR MONEY & WHEN U "WIN" ANYTHING THEY MAKE UP EVERY EXCUSE IN THE BOOK OF WHY YOU CANT REDEEM IT. TOLD ME I HAD SUSPICIOUS ACTIVITY AFTER I ADDED SOME FRIENDS AND WON SOME KEYS TO REDEEM MY PRIZE. CUSTOMER SERVICE IS A JOKE THEY JUST KEEP REPEATING THE SAME THING THANKING ME FOR UNDERSTANDING 😂 THIS APP NEEDS TO BE SHUT DOWN ASAP. I HOPE THE PEOPLE IN CHARGE OF THIS APP GET HACKED & THEY BLEED THE ACCOUNTS DRY!!!

First this app used to be good, but now they increased the amount of gems we need to buy hammers.

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I have not subscribed to this service. Remove me from your database please. Reported to my bank and their fraud team. I am not even in the States, nor Budapest which is where the company on my bank statement is shown as .

I have over thirty prizes waiting to be shipped and it’s been over three months, I’ve reached out and have gotten nowhere.ive been playing for year and saved my gems and used them In the mall,and have put so much money into this app and I’m getting the run around. It was approximately around the end of August and begging of September.
Thank you

If I could give -10 stars I would they change you for everything even after your membership fees are paid you can see who saw your profile without paying l, you can’t request a refund, after a gold membership you limited to a number of post a lot of the women come in say hi and haul ass to burn up your number of post. You can not see who liked you without paying more money

This company is a total scam. Never received my package! The tracking number provided show a delivery in another state! Offered me a 30% refund. Can't find a phone number to call! I got screwed. Will report to BBB but its a foreign country! Shame on me!!!

Sent a cake for nephews graduation fed x I guess lost package I notified the company which they have no ph# for human response and was sent an inappropriate message to me then a day later an apology text that they were training (Dana) and I would recieve a full refund and a new cake at no charge? Graduation has come and go and no further contact from these place so I guess surprise is a good name will report them as well to the better business bureau. Horrible business

Are you guys so I need to close because I need them so if you guys wanna help me for free, you can do it. If you guys don’t wanna help me that’s fine just telling me I can help you because I need to close.

This was by far the worst experience I have ever had with a company. We went there to get our car and start our family Italy trip and they woudn"t give us the car. They said we needed this special international drivers licence to get the car and since that was not indicated anywhere on the website we asked for them to explain. The manager there started yelling at us and told the other employee to not give us a car. Then when we were trying to talk to her she said and lied that she had a meeting and shut the door of her office. When we tried talking to the other employee to ask for help she got out of her office to keep yelling at us. She yelled at my daughter, my wife and to me and got racist by the end. She said and I quote "us italians listen when we travel, we are not like you Turkish people" she then started to teach us how humans communicate as if we were stupid and not know how to talk while all this time she was yelling at us. At the end we were so tired dealing with her she said that she is kicking us out and called the shuttle and said go back to the airport and do whatever you do, we are not giving you any car. Even tho we pre-paid for the car. I have never in my life met a ruder and aggressive person like your employee, a person you chose to have in a manager position. I would never recommend or use Surplus ever again and I will try my best for others to not get tricked into this company either.