Swiggy Avis 1 095

The quality is suspect? Rarely acceptable. Frozen foods come thawed. Fruits and veggies are sub standard quality. And we have no recourse to complain or return. Just to pitch it out.

I order a few items on Instamart.. all were good until I opened the sprouts... All were rotten form inside
N they r there not ready to delevery me a new one instead,they r saying me to go for a refund option

orders never arrived on time, cancelled refunds worth lot not recieved and on inquiring zero support from customer care. worst customer service

I am extremely disappointed with my recent order experience. The delivery was delayed beyond the expected time, and even after waiting patiently, my order was not delivered at all. This is highly unprofessional and unacceptable.

I trusted your service for timely delivery, but this experience has completely broken my confidence. There was no proper communication or update regarding the delay or the status of my order, which made the situation even more frustrating.

As a customer, I expect basic accountability and reliability. Not delivering the order without any valid explanation is simply not acceptable. This kind of service reflects very poorly on your platform.

I request you to look into this issue seriously, take strict action, and ensure that such incidents do not happen again in the future. Also, I expect a proper explanation and a resolution, including a refund if applicable.

This has been a very disappointing experience.

No more swiggy. Wrong order received and really disappointed. No more

The Instamart print shop is proving unreliable. I received 40 pages of blank sheets instead of printouts. But got no refund. What was worse was that it was the second time this happened.

I am writing to express my dissatisfaction with a recent experience. I placed an order which I then cancelled within five minutes; however, I was still charged the full amount as a cancellation fee.

I find this charge unacceptable and request a full refund for the order.

Seriously worst experience ever had.

And also I am trying to reach out to them from past 3 days ,no responses from their end at all.very very poor customer support is there

Apr 14thi ordered pizza to Swiggy app. Dominos delivered the food. All food is opened. I Ask the delivered person. He easily said has fallen down. I sent the photo to Swiggy. But Swiggy side no reaction. My money waste. Pls don't ordered Swiggy. Order directly to the food shop. WORST COMPANY. CHEATING ONLY.

Poor
Came for delivery, called once , cancelled the order and ate the birthday cake.
Pathetic

My friend has placed as order for me which is Marshall Minor IV but i recieved a JBL product in the Marshall box. Such a fake 😡 product and we have paid so much for this. We need a refund and compensation on this right away. We called customer service but they mentioned that they can't do anything about this and reach chat support. I'm super pissed 😡

I uninstalled the Swiggy app. they are frauds. My order was delayed by close to an hour as the delivery partner was not assigned. the support bot kept pushing delivery time. after wasting my 15 mins when I said cancel the order, they hurriedly assigned a partner and refused refund even though the entire failure was at their end. In lieu of my troubles they have offered me 500 rs conditional coupon ( total order value was more than 3000 rs.) Also said they won't help me unless I accept the food delivery.

2nd time they wouldn't let me cancel order even though I tried to within seconds of ordering. The bot kept delaying it and then they said they won't offer refund if I cancel after 60 seconds of ordering - but where was this elusive button to cancel my order immediately?? It seems coercion and bullying is their new mantra.

Worst experience ..
I ordered KFC which was 7 items and they deliver only 5 items ...I raised a mail for complaint . No response still...

Horrendous customer service. My order arrived missing the main ingredient, and even after I sent clear proof, I was only given a coupon instead of a refund—with no option to choose. The coupon was restricted and didn’t even work. Support was slow and kept asking for the same information again and again, dragging out something that should’ve been simple. For such a small amount, this was way more frustrating than it needed to be. I’ve deleted the app and wouldn’t recommend it to anyone!

They are just theives.
This is how their customer sevice after they get the money. they failed to arrnage a delivery and for that they wanted to bear a 100% cancellation fee.
their customer support agents are no way different from that chatboat.
You tell them anything, they only one scripted reply - SORRY for the inconvenience.
they wont even read what you're typing.

Damaged Delivery and Rider Misconduct Very disappointing experience with Swiggy Instamart on [05-04-26].
Received completely damaged and unsafe items — 6 ice creams were melted, the chicken cheese fill pack was cut open, and the chicken kheema was leaking and almost out of the packet. Even the delivery bag was torn and wet.
Tried reaching support twice, but no proper help. My first complaint was closed without resolution. Even after emailing, I was only told to wait 24–48 hours.
Worst part — when I refused the delivery, the rider threw the items on the road and left.
This is completely unacceptable, especially when it comes to food safety. Extremely poor service.

My food arrived late, and it was completely cold.Swiggy doesn’t even accept its mistakes, and instead of giving a proper refund, they provide coupons that aren’t even valid. Swiggy is completely fraudulent and should be banned.

Very disappointing experience. My order was delivered late, and the food was completely cold. I even called the restaurant twice to request changes, but they ignored my instructions despite taking full payment. On top of that, the refund provided was not as promised. Poor service, lack of responsibility, and no respect for customers. Definitely not recommended.

Pathetic delivery service

I am writing to formally escalate a serious issue regarding my recent order, which has been handled in a highly unsatisfactory manner.

Order ID: 233772404433861
Date: 29/03/2026

Instead of my actual order, I was delivered a completely incorrect order that clearly belonged to Zomato (different packaging and bill). This reflects a major lapse in your delivery process.

I immediately reported this issue to the delivery partner and raised a complaint through your app. However, to my surprise, the complaint was denied and closed without any proper investigation or resolution. This is unacceptable and indicates negligence and poor customer service.

I would like to highlight that I have sufficient proof (photos/screenshots) clearly showing the wrong order delivered.

I demand the following:

Full refund of my order amount
Appropriate compensation for the inconvenience, delay, and distress caused

Please treat this matter as urgent and resolve it within 48 hours of receiving this email.