I was recommended by a friend to purchase from this company.I checked them out and found that the prices were cheaper than buying from Victorinox directly.I subscribed and received a discount code so... Voir plus
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Lisez les avis des autres
Ordered watch which arrived within 2 days. All in perfect working order as you would expect. Checked alternative cheaper websites on trustpilot and so glad I just paid that little bit more at Swiss-st... Voir plus
Product would benefit from more description just to help a bit more between products. That said I was kept well up to date on the delivery and the product itself is superb. Very pleased with this pro... Voir plus
I honestly cannot say enough to recommend this company. I ordered a personalised Swiss knife for my husband’s birthday which arrived the following day. My husband is over the moon with his gift, so a... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
UK's largest range of Swiss brands from Victorinox, Mondaine, Luminox, Felco & Wenger - All available with next day delivery.
Coordonnées de contact
Unit 25 Lansdown Industrial Estate, GL51 8PL, Cheltenham, Royaume-Uni
- 0844 5678 365
- sales@swissarmy365.co.uk
- swiss-store.co.uk
4,7
Excellent
699 avis
Aucun historique récent de demande d’avis
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N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lovely little knife
Lovely little knife. beautifully engraved on the blade.
Arrived in good time. Well packaged!
Perfect keyring size.
21 décembre 2024
Avis spontané
Poor customisation
The knife itself is great quality and arrived very quickly but I paid extra to have a name printed on the side. That was done and looked good but the print rubbed off immediately.
13 janvier 2025
Avis spontané
Super fast
Super fast. Great price. The best hand blender in the universe.
26 janvier 2025
Avis spontané
I have not received my purchase yet?
24 janvier 2025
Avis spontané
Amazing customer service
The product I received was fabulous, but what made my experience great was the customer service team. The quick responses and attentiveness was impeccable. My order was lost, which was a fault of the royal mails services, however the brilliant team made sure a new one was sent the same day, with express shipping and even upgraded my order free of charge! I will be sure to tell people about my amazing experience with this company and will definitely purchase again.
9 décembre 2024
Avis spontané
Really impressed with the pen knife I…
Really impressed with the pen knife I purchased for my partner. He was so happy too. Great customer service and speed of delivery. Only issue was the delivery company (DPD) as they failed to do next day delivery when I paid for it. Swiss store actually refunded me for this which was really kind. You don’t get good service and great customer service like this anymore. Thank you again
20 décembre 2024
Avis spontané
Great choice of knife..bigger than…
Great choice of knife..bigger than expected..great present for my husband when we go camping
15 novembre 2024
Avis spontané
Lied about dispatch!
Ordered a knife for a present and they lied about the dispatch date. It’s been in ‘dispatched but not reached courier’ stage for 6 days now. It’s a gift for an event which it isn’t going to be here for and basically they don’t care. Got in touch and got a simple well we will check again in a few days… not good enough!
12 décembre 2024
Avis spontané
Fast and quick respond
3 décembre 2024
Avis spontané
great service
great service, simple online shopping portal, prompt notifications, speedy delivery, simple recyclable packaging
21 novembre 2024
Avis spontané
Easy to use website made ordering the…
Easy to use website made ordering the knife and accessories simple
25 novembre 2024
Avis spontané
Really sturdy knife
Really sturdy knife, item as described. Super quick delivery and great communication
30 novembre 2024
Avis spontané
Excellent product and speedy delivery
Excellent product and speedy delivery. Would definitely buy from Swiss-Store again
9 novembre 2024
Avis spontané
The wrong item was sent
The wrong item was sent, when I phoned the immediate response was I’d ordered the wrong item. I had to send photos. It was your error, I returned the item and despite having explained it was for a specific date, had to chase with proof of postage. Then informed I should have been told to send proof of postage to expedite matters. Not very impressed by my experience
1 novembre 2024
Avis spontané
Réponse de Swiss-Store
Thank you for your feedback, and we truly apologise for the inconvenience you've experienced. We understand how frustrating it can be when expectations aren't met, especially with a time-sensitive order.
We did notice a miscommunication between departments that led to the incorrect item being shipped, and we deeply regret that. We appreciate you taking the time to send us photos and return the item so we could address the situation. We also acknowledge the confusion around the proof of postage request and the delay in getting your replacement sent out. Please know that we will use this feedback to improve our internal processes moving forward.
As we mentioned in our earlier communication, we asked for the tracking return number so we could speed up the process, and we did prioritise the correct item being sent to you via next-day express delivery once we had the return. We’ll also be reviewing how we communicate and handle these situations in the future to prevent any further misunderstandings.
Kind Regards,
Jamie
Swiss-Store
Customer Service
Nice website with good range of…
Nice website with good range of Victorinox products at good prices. I bought the Wine Master picnic knife which arrived quickly and well packaged via Parcelforce. I received a four hour delivery time slot via text and email, which on the day of delivery was refined to a 1 hour slot. Overall an excellent experience dealing with SwissStore.
23 octobre 2024
Avis spontané
Straight forward transaction machine…
Straight forward transaction machine exactly as expected. Service first class. Doreen
6 novembre 2024
Avis spontané
Great product delivered promptly no…
Great product delivered promptly no issues
25 octobre 2024
Avis spontané
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