SwitchAid Avis 

Lee Clark was endlessly patient during our new system set up.

Amazing service, great support throughout

Kim was extremely helpful in resolving our query with SEBB. Communication was frequent and clear and she attended to it right up until the end even though there was a small, final 'twist' we ran into. Well done, Kim, hugely appreciated.

I’ve used Switch Aid twice now, and once again the service has been excellent. The whole process was quick, clear, and completely hassle-free. The team, especially Kim McCallum, are always professional, friendly, and genuinely helpful.

Very responsive and helpful service. The operator gave us options to change energy suppliers in a quick turn-around, and responded effectively to queries. The information provided enabled us to take this forward through our governance structures with ease, and the new contract (more than 6 month ahead of end of current contract) will be saving us a huge amount on our energy services over the next three years.

We switched from an old provider to a system which will prove to be better value for the same service, the support during the switchover has been great and the tech support are quick to help and easy to speak to. Much better support than we were getting!

Lee Clark was very helpful and patient.
I had a few problems getting set up but Lee was extremely helpful. Sorry for all the emails Lee!

Helpful and friendly staff who were able to provide me with an excellent offer for our electricity needs.
They were able to provide me with a quote quickly and explain what I was being offered.
I will definitely use them again when out next contract is due for renewal.

Lee Clark, technical support executive from Sebb Group, provided amazing customer care and patience when we were installing additional phones to our system. He patiently spoke me through every step, describing what to look for and what I had to do. Without Lee's support and understanding it would have been a disaster! Thank you Lee!

Switchaid have once again provided impeccable service when switching our charity mobile phones. Kim has been extremely patient with us whilst we went through the process, and the customer service provided has been 10/10. Thank you!

Kim responded very quickly and concisely to my query. The issue was resolved on the same day without any issues.

Proactive and friendly support from initial enquiry to first invoice. A special shout out to Kim McCallum who guided us through the process of switching our mobile plans, even giving us the text of an email to send to our previous telecoms company when they were obstructive. In the end this saved us £160 in cease charges!

Excellent service and help from Jack.
Very professional, speedy responses and always helpful.
A great end to end service - highly recommended.

A massive thanks has to be said to Kim Mccallum. I have had to communicate with Sebb Group customer support over the last few weeks and Kim has been there with me every step, helping me with emails, billing and getting my account set back up after we moved premises. She has been amazing. THANK YOU

Excellent service from Kim as always, speedy response and resolved problems

The whole process was very smooth and efficient. Jack was really helpful and quick to respond and resolve any issues that arose.

James, Kim and Liam always provide us with first class service and support.
Its actually a pleasure to be able to contact them and know that you are going to get a response quickly.
Thank you
Home-Start Stroud and Gloucester

Switch Aid have given us excellent customer service. Nathan in particular has been very helpful, polite and professional even when he was under pressure from us.

Apart from saving us money on our church phone and broadband, the SwitchAid team have been immensely helpful, friendly, professional and very contactable.

I came upon SwitchAid via an internet search while looking for a more cost effective broadband connection for our church. We had tested '3's 5g offering and found that it would not support 'port forwarding' which we needed to access and support our Raspberry Pi website at the church. Nathan Gudgeon picked up my call and suggested that SwitchAid could provide a '3' 4g service that would meet our needs (and incidentally slightly cheaper than the '3' offering). Nathan organised everything and the router (supplied by SwitchAid) arrived swiftly and completely set up. We had some initial problems with 'port forwarding' but with the technical support of Lee Clark, which involved him liaising with '3' to provide new APN details, all is now working to our requirement. Having dealt with a number of telecoms suppliers both in my working life and in retirement I have to say that the dedication of Nathan and Lee made the customer experience above and beyond any other that I have encountered. Many, Many thanks guys!