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Swoop Antarctica Avis 

107
•
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Heather and the whole staff at Swoop were exceptional! She, in particular, has been SO patient and accommodating as we asked a million questions; she absolutely went above and beyond. THANK YOU... Voir plus

Noté 5 sur 5 étoiles

From start to finish, this was an exceptional trip. I tried many different organisers but when I met Marta at Swoop I knew I had found the one. And having reviewed all the Antarctica options with us,... Voir plus

Noté 5 sur 5 étoiles

Swoop helped us pick the perfect expedition on Aurora, and everything about the entire process was straightforward. Once on board the Greg Mortimer, every day was pure magic. We are fortunate to be... Voir plus

Noté 5 sur 5 étoiles

I had a great experience working with Swoop Antarctica while researching a potential trip. Although I haven’t booked yet, that decision was based on my own timing—not anything on their end. I wor... Voir plus

À propos de l'entreprise

  1. Agence de voyages en bateaux de croisière
  2. aussi dans
  3. Agence de voyages
  4. Sports d'aventure

Écrit par l'entreprise

Finding the right Antarctic cruise can be complicated. We make it easy for you. Our Polar Experts will navigate you through the wide choice to find your perfect trip. We don't charge a commission and there are no hidden fees. Just impartial, expert advice from the leading Polar cruise agent.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

107 avis

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4,6

Tous les avis

(107)

42 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great advice and very reactive to our…

Great advice and very reactive to our questions. We were delighted with the trip they recommended. They also supplied us with a very useful online portal full of details about how to plan the trip, what to pack, etc.

2 mars 2026
Noté 5 sur 5 étoiles

Antarctica, the dream trip.

Everything about the trip from the beginning was outstanding due to the help we got from Swoop. We got tips on what to pack, etc. Then they matched us with the perfect expedition group and ship. Awesome.

2 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Trip of a lifetime

The ship was great. Everything worked well in the stateroom. Bathroom and shower were big by ship standards. The staff in the dinning room were delightful. The expedition staff were very diverse and well informed. Eduction highlight.

The zodiac trips were the reason to come. All was perfect. Safe, well organized and a hoot.

Highly recommend albatross.

13 février 2026
Noté 3 sur 5 étoiles

Had a great trip, but…

Had a great trip, second time I’ve booked with Swoop. They advertise that a second booking gets you a discount and that they don’t inflate prices versus booking directly. They provide a great service and I had a great Antarctica cruise but didn’t receive any second booking discount and paid $2000 more than my cabin mate on the ship (both of us were solo travelers).

17 février 2026
Logo de Swoop Antarctica

Réponse de Swoop Antarctica

Thank you for taking the time to share your feedback, Brian.

I’m really glad to hear you had such a wonderful time in Antarctica, and we truly appreciate you choosing to travel with us again.

You’re absolutely right that we now offer a discount for returning travellers. We introduced this in November, which was after you booked your trip. I completely understand how frustrating it must feel to miss out on something like that, so we’ll reach out to you directly to see if there’s anything we can do to make it right — please keep an eye out for an email from Nicole.

You also mentioned the price difference between your booking and your cabin mate’s. Pricing can change over time depending on availability, when cabins are released, and when travellers book. As cabins are reserved, cancelled, or added back into availability, fares can shift — especially now that many of our expedition partners use dynamic pricing. That means two people on the same voyage, or even sharing a cabin, can sometimes end up paying different prices depending on when they booked and what availability looked like at that time.

That said, I completely understand why this might feel surprising, and we’d be very happy to review the details of your booking with you, please just let Nicole know when she get's in touch.

Thank you again for travelling with us, and we’re so pleased Antarctica was such a special experience. If you’re thinking about another adventure in the future, we’d love to help make that happen.

Warm wishes,

Lauren

Noté 5 sur 5 étoiles

Sarah Dunn did a phenomenal job of…

Sarah Dunn did a phenomenal job of making sure I was fully prepared for my Antarctica trip. From the time I arrived in Argentina to the end of my Antarctica experience was stunning and breathtaking and I got to fully immerse myself in the magnificent trip because I was fully prepared.

12 janvier 2026
Noté 5 sur 5 étoiles

Sustainable, affordable and professional

I chose Swoop because of their sustainability policies. They offered activity packed program with a minimal impact.
I felt taken care of from the moment of speaking to the first agent until the very end of my trip- even though the trip itself was carried out by another company. Swoop sends both useful and interesting information and the dedication of their agents and the level of customer service is very commendable.

7 janvier 2026
Noté 5 sur 5 étoiles

My experience with Swoop for Antarctica Trip

Swoop helped plan my Antarctica trip, and I worked with them on and off over several months. My main contact was Otto, who was patient with my many questions throughout the planning process. He understood my requirements and eventually presented an opportunity that perfectly met my needs.

After I booked my trip through Swoop, their support continued. They regularly reached out with guidance on next steps and ensured I had assistance right up to the day of departure. They sent timely reminders and consistently responded to my emails within 24 hours. At no point did they make me feel like I was pestering them after booking.

I would highly recommend Swoop to anyone planning travel to Antarctica.

2 décembre 2025
Noté 5 sur 5 étoiles

My experience withSwoop Adventures was…

My experience withSwoop Adventures was excellent, top notch in all regards, comcerning my recent( Dec. 6th 'Dec.23rd. '25) trip to Antarctica. From the initial Antarctica inquiry, to the completion of the journey, I have nothing but sincere gratitude for the team at Swoop. They are courteous, promt, and efficient. A great team to work with. A truly 6 star out of 5 company.

3 janvier 2026
Noté 5 sur 5 étoiles

Fantastic experience with the Swoop…

Fantastic experience with the Swoop team especially Maddison and Sarah. They helped us through every step from choosing the right cruise and activities to answering all of our (sometimes silly) questions. They were so patient and accessible. And Quark expeditions, the expedition team they recommended us were the best. It was more than what we had expected. Wonderful staff and everything was so well organized. Truly one of the best experiences of our lives. Thank you

1 décembre 2025
Noté 1 sur 5 étoiles

We have booked travel in January with…

We have booked travel in January with Swoop and before we have even departed I’m shocked by the poor customer service. Two week delays on emails, no replies on some, apology emails saying they are very busy! It is an extraordinarily expense trip to Antarctic and frankly I am beyond disappointed. I’m posting this review in the hope that someone will take us seriously and help us

9 décembre 2025
Avis spontané
Logo de Swoop Antarctica

Réponse de Swoop Antarctica

Hi Lynn

I'm very sorry for your experience and I understand why you’re frustrated. When you’re investing in a trip like this, timely and clear communication really matters, and we haven’t delivered that consistently. I understand delays and missed replies you’ve described have caused understandable disappointment, and we take responsibility for that.

Thank you for raising this publicly — we do want to take it seriously and put it right. Our team has reached out directly to understand what’s outstanding and to get things back on track. This should be an exciting time, and our focus will now be on giving you the support and reassurance you should expect as you prepare for your journey.

Lauren

Noté 5 sur 5 étoiles

Fabulous service booking our cruise!


We had done some research for an Antarctic cruise and found it all complicated and confusing. Swoop cleared everything up through the help of Cassia: she is knowledgeable and helpful and took the time to understand our needs before finding some great options for us to choose from. The whole process was simple and we felt very supported by Cassia throughout!

20 novembre 2025
Avis spontané

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