Sydney Thomas Clothing Avis 

4 weeks after placing my order, I have not received the order. I've been provided an invalid order number and tracking number and a bunch of excuses

Disregard their BS response below too. They did not reach out. They even blocked my email that I ordered from. They cheated a Senior Citizen on a fixed income

Absolute scam. I ordered beautiful leather gloves and wound up with Uggs leather gloves, different style, different quality and different size. Anna Peckham emailed me back but she refuses to either get me the right product or fully refund me. Stay away!

This is a scam! They advertised a leather coat, it was vinyl, and returning it for a refund would cost 3/4 of the purchase price, so I accepted a 15% discount, I have yet to receive the discount (I was told it may take 5-10 d and if it does not arrive to check with my credit card co.
To make matters worse , a day later I received a phishing e mail from "Amazon customer Service", offering a full refund, all I would have to do is give them my credit card number ...
Stay away!

Horrible. They sent the wrong size sweater and refused to exchange it. They tried to offer a 20% refund for their mistake.

Wish I could give a negative number to rank Sydney Thomas. It took 20 days to receive my item. (Missed the occasion I'd ordered it for.) The package tracking link never worked. Someone on the help desk did respond to email so that one person did help. The item that was marketed as cashmere has a label saying 100% polyester. Garbage company. Don't make the same mistake I did.

I have ordered two sweaters, and they have apparently made it to the US on 11/30. It is one month later, and they have not arrived. I have been in contact with Anna from Customer Service who apologies and says she will check but has no information. In addition, like the other previous review below, the tracking number she gave me does not register in their tracking system. This feels like a scam.

The first week of January, Anna agreed that the shipment appeared to be lost in shipping, as it hadn't moved in 30 days in their tracking system. So, she agreed to resend the order.

And, of course, on January 8th, the original shipment arrived. I have reached out to Anna and agreed that when the second shipment arrives she will help me return it.

In sum, while the experience was frustrating, I believe that Anna handled this as well as she could, but that their shipping and tracking system is very poor.

Beware!! Rip
Off! They shipped my item from an address in Pennsylvania which the return address is clearly on the package when I received it. The sweater vest came with no tags anywhere identifying the name or materials.
When I requested to return it I am told it must ship back to England and shipping costs are $40 to $50approximately. I paid $50 for the garment.
The sweater was clearly not cashmere and poor quality. Save your money! Stay away.

We spent over $300. It was advertised as European clothing. In the photos, it looked very high quality and attractive. When we opened the package, the items were poorly dyed. The quality of the items is very low. I wouldn't even pay $50 for all the items we bought. This is blatant deception. Don't even think about buying shoelaces from them, or they'll send you wire instead. We are very disappointed. People, be careful before you buy. Read customer reviews first. I hope our mistakes will save someone else from wasting their money. Terrible company, terrible online store. Lies!!!!

The product was low quality, even by temu level standards and the sizing was bogus too. It cost more to ship a return than the product was worth, but they refunded me 15%, so that’s a joke. Shipping took forever, customer service is trash, just an all around loss. Don’t buy their garbage

Its a scam. They charge your card, and send you a tracking number that never updates. The customer service will gaslight you. Theyll fight the refund. Theyll fight the charge back. Never offered to make things right, in any way. Buyer beware.