SysAid Avis 49

Many configurable out of the box functionalities. Extremely good support team and implementation plan. The product follows ITSM best practices.

Sysaid itself looks fine, however tech support is an awful. You can only contact them through the chat, and sometimes wait for hours to get someone to answer. But they are very fast in terminating session once you need more time to type.
I will not renew this, and would not suggest anyone to buy it

Easy User Friendly tool for Ticketing purpose.
One of the Essential and basic ticketing tool used for ITIL practices such as Incident management, Problem management and change management, Asset and configuration management. Easy and user friendly to use. Does not require much of training to use this tool. However, it does log you out if not used for more than 5-10mins.
can be integrated with other softwares as well

Can't use the back arrow with the system. Sometimes it works but other times you get the sad broken face in the browser.

SysAid is a good product. I like that if something can be better, they will listen and are willing to consider new ideas.
The Technical staff is very helpful, and patient.
Can't say every experience is good, there are bumps in the road but I am satisfied with the product and its capabilities. I have past experience with all the top helpdesk products and I believe this is much easier to use than most and has a lot of features if you take the time to learn them and adapt to them.

Real-time support and all request are treated with high priority.

Quiero destacar lo eficiente del producto Sysaid, y lo comprometido de las personas de soporte.
Con Sysaid llevamos alrrededor de 5 años utilizando este excelente programa que día a día nos brinda apoyo en todas las gestiones de soporte en los SR de la empresa Deira Computación, para nuestros Administradores y Usuarios Finales hemos podido obtener un producto integral que nos mantiene el día en cada caso, podemos saber el historial de cada activo y la documentación correspondiente, esto nos da mayor beneficio en comparación con cualquier otro producto. En general estamos muy contentos con ello.
Y finalmente agradecer al excelente equipo de soporte que nos apoya ante las eventualidades que aparecen, rapido, eficiente y siempre atentos a nuestras consultas, dando soluciones definitivas a cada problemática que les presentamos, muchas gracias a todo el grupo de soporte Sysaid por su gran apoyo durante todos estos años.

We are very satisfied with Sysaid software. When we have problems, the response is very fast and the help is high quality.

support ticket was handled in a timely manner with a fix to the issue. I appreciated the quick response to emails after submitting the support ticket.

I have had two tickets logged with Sysaid both times the I was impressed with the knowledge and expertise of the Support engineers.
Both times I was happy with the quick solutions that were implemented.

Very good helpdesk software. Good customer support.

Terrible Support, slow responding and no action taken. For a company that prides itself on developing a best in class support platform their own support is terrible. I will be looking for other solutions.

I work for a bank in Trinidad and Tobago and we've had the pleasure of using SysAid for just over 3 years now and we have continuously received excellent and prompt service. Even more so recently with challenges we were experiencing with a new implementation. SysAid worked relentlessly with us to resolve our problems to completion even when communication on our part was sometimes delayed. The agents are professional and courteous and generally we have no complaints! The application is versatile and we have been maximizing it's use to improve Service Desk Delivery. We have absolutely no regrets!

Ana-Maria did a nice job in support chat - very helpful

We've been customers of SysAid for many years, and they've always provided us with top notch service and support--all with a price point that is extremely hard to beat.

Excelente servicio de los especialistas y buen trato a los clientes

Estamos satisfechos con el producto y su solución

Support team is very patience and knowledgeable.

Simple to setup and use with awesome tech support. The self-service portal is amazing as we can setup icons linking our users to all our services (service catalog).