Awful, AWFUL company with disgusting customer service. Hands down the worst people I've ever had to deal with. It's like they're genuinely trying to wind you up whilst they pass you from department to... Voir plus
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Lisez les avis des autres
I have lost my travel master card. Customer service helped with the transfer of remaining days from lost card onto a new card, explained app features and guided through sync process. Yes, it took a... Voir plus
L'entreprise a répondu
Dreadful experience! They tell you to go to the interchange and the interchange complain that they are fed up of TravelMaster sending people to them! They even show you the massive pile of... Voir plus
L'entreprise a répondu
No consideration just a PROFIT MAKING ORGANISATION. Issued with a travel pass that was 6 days rather than 7. Here I was issued with a complimentary pass (day) to compensate the shortfall. Only to have... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
TravelMaster is a multi-operator ticketing company providing tickets which allow travel on any bus, any tram, any train, anywhere in South Yorkshire. TravelMaster's products include the CityBus, CityWide, BConnect, DConnect, RConnect, SYConnect and SYConnect+. Discounts are available for passengers aged 18-22 with the 18-22 Discount Card. TravelMaster is independent of any single operator and are not part of any public sector body.
Coordonnées de contact
11 Broad Street West, S1 2BQ, Sheffield, Royaume-Uni
- 0800 952 0002
- enquiries@sytravelmaster.com
- sytravelmaster.com
2,2
Bas
70 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Thanks for responding an solving the…
Thanks for responding an solving the issue quickly
8 juillet 2024
Avis spontané
Réponse de TravelMaster
It's our pleasure.
Excellent service
Although, there was a minor technical glitch in TravelMaster's service, but it was resolved and I was fully compensated. Thank you
5 juillet 2024
Avis spontané
Réponse de TravelMaster
Thank you for your review Tosin. We are pleased to hear that your issue was resolved and that you were happy with our service.
It was a good and great time with one…
It was a good and great time with one of ur agents, she really knows this job and she was so nice and respectful. She made me love Travel Master more.
10 juin 2024
Avis spontané
Réponse de TravelMaster
Thank you for the kind words Adeniyi.
It is fast and reliable
7 juin 2024
Avis spontané
Slightly slow initial response, but excellent service
Although the initial response to my email to customer support was outside the advertised response time (4 days instead of 2), the actual service was excellent. My smartcard stopped working half way through a day. Customer service said to get a new card. Once I'd got this and notified them of the new card details, they transferred the balance of my existing ticket as well as extending the end date to make up for the lost days within 20 minutes.
22 mai 2024
Avis spontané
Réponse de TravelMaster
Thanks for taking the time to give us a review Jen. Apologies for the initial slow response, there have been times recently whereby we have been dealing with a higher than usual number of tickets.
I'm glad we were able to sort your ticket within a timely manner once you had your new smartcard.
Very poor customer service
Very poor customer service, takes ages to reply to any emails, the phone numbers do not work are not answered and I got cut off all the time. Had to go through Facebook just to put a ticket in .. you need to put dedicated customer service team in place that can answer questions etc and help , and sort out the phones so that at least someone answer then. I have trying to sort out an issue with smart card not syncing so I could travel to an interview and I was charged 3 times.
29 avril 2024
Avis spontané
Réponse de TravelMaster
Sorry you experienced difficulties getting in touch with us Lynn. We are working on an improved customer service offering which will provide more telephone cover and greater resilience. We do have dedicated customer service personnel at present but when we get large numbers of customers contacting at once it can take a little while to get back to people in some cases. We try to prioritise different channels and older tickets across our team.
If you were unable to sort out your overcharge please feel free to respond with your ticket reference and I can look into this for you. With many instances of multiple charges any unsuccessful pending transactions are automatically cancelled within an hour. Depending on your bank it may take longer for the pending transaction to disappear on your account.
I had to delete my account can't…
I had to delete my account can't purchase tickets on it and customer service weren't helpful very disappointed it was nice to not have to have get cash out for a weekly pass and make savings on costs but hasn't worked for days and I'm not sure that customer service actually read the emails they're replying to as they kept telling me to use Google or apple pay but never heard me advising I was not getting any other payment options.
10 mai 2024
Avis spontané
Réponse de TravelMaster
Sorry to hear you have been having issues with the app. There has been an update recently as we have had to move to a new merchant.
If you can let me know your customer service reference I can get someone to have a look at your issue for you.
Réponse de TravelMaster
Thanks for taking the time to write us a review 🤩
Amazing customer service
Amazing customer service. Always resolve my issues.
17 avril 2024
Avis spontané
Réponse de TravelMaster
Glad we were able to help. Thanks for the review 🤩
Really great customer service
Really great customer service, so helpful and nice and sorted out the problem Really quickly!
16 avril 2024
Avis spontané
Réponse de TravelMaster
Thanks so much, we really appreciate your feedback 🌟
Excellent customer service
Query was resolved promptly and in a friendly manner
3 avril 2024
Avis spontané
Réponse de TravelMaster
Glad we were able to help your your query 🌟
Amazing Customer Service
Customer Service was great, had error with ticket purchase and it was resolved speedily with good reception.
3 avril 2024
Avis spontané
Réponse de TravelMaster
We understand errors do happen from time to time and we are always happy to help. Thanks for the amazing review 🤩
Satisfaction
Honest and helpful. I am pleased with the customer service.
15 février 2024
Avis spontané
Réponse de TravelMaster
Super happy we were able to help you. Thanks for taking the time to write a review 🤩
Horrible customer service!!!! NEED MY REFUND!
Lost my card since the 4th of march, 2024 with a full 28day ticket on it valid from the 4th of march.
I sent an email for card to be blocked and a new card to be sent, I got a response that I need to pay for a new card then ticket can be transferred. I have paid for a new card yet no card has been received since the 5th of march.
I have since been paying for my travels with my money hence losing more money. I have requested for a refund for my money on 28 day ticket as this was used only once but no response.
The customer service is terrible, I have called but not reachable by calls, reached out on Facebook, more than 4 emails sent requesting for my refund with proofs, still no response.
I want my refund as I have been paying for my travel daily and can not lose my money on my 28day ticket.
4 mars 2024
Avis spontané
Réponse de TravelMaster
Sorry you had issues getting customer service. I believe your issue was all resolved for you. When you had your issue we did have a staff shortage so were taking a bit longer to get back to people than we would like.
We are working on plans to increase our resilience and apologise you have been affected by this.
You'll never lose money on a 28 day ticket as we will transfer your remaining days to a new card. However, we cannot take responsibility for lost cards and do try to keep the cost of replacement cards down to a minimum.
Lost my card, quickly rectified by customer service
Lost my card for the second time, emailed customer service who very quickly transferred the remaining days of my lost pass onto my new card
17 mars 2024
Avis spontané
Réponse de TravelMaster
Thanks so much, we really appreciate your feedback 🌟
Great service
Customer service were great, resolved my issue on time and happy with the services I got.
However, email is the best and easy way of getting your problems sorted.
15 mars 2024
Avis spontané
Réponse de TravelMaster
Thanks so much, we really appreciate your feedback 🌟
email and Facebook messenger are best for getting in touch for transferring tickets to other cards and refunds as we do need proof of purchase. We do have agents available on the phone for other enquiries too.
No consideration just a PROFIT MAKING…
No consideration just a PROFIT MAKING ORGANISATION. Issued with a travel pass that was 6 days rather than 7. Here I was issued with a complimentary pass (day) to compensate the shortfall. Only to have an "expiry date" upon it. N yes you guessed there not bothered!!!! Money grabbing corrupt company!!!!
14 mars 2024
Avis spontané
Réponse de TravelMaster
Sorry to hear you have had an issue with an expired coupon following a system error. Where we are made aware of system errors we will always try to ensure that you can get the full validity of your ticket. All our coupons require an expiry date and we do try and be fair in how far we set these in the future.
If you send an email to help@sytravelmaster.com then I am happy to get someone to extend the expiry date of any unused coupon.
NO REPLIES!
Sent emails, no replies, tried to call numerous times, no reply not taking calls due to staff shortages..... sorry, but that doesn't help the customer, had people emailing me annoyed cause nothing was been sorted, bad customer service.
4 mars 2024
Avis spontané
Great customer service
Very happy with the support I received. Great and helpful customer service!
13 mars 2024
Avis spontané
Réponse de TravelMaster
Thanks for taking the time to write us a review!
An empathetic approach to resolving my…
An empathetic approach to resolving my issues despite the obvious limitations of relying on a third party for resolution.
12 mars 2024
Avis spontané
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