tabby 

I like their service but recently they had one lucky draw gifting around 5000 Aed flight tickets and they emailed me that I won the price worth 5000 Aed, I got very happy and informed my friends and family about it but next day they send another email saying It was mistake from their side and that I didn't win anything. That was really dissappointing and depressing news for me, I tried to chat with them in this regard but no luck. My concern is only that if it was their mistake that why I have to suffer with dissappointment because of them. I asked them to compensate but they didn't.

Regarding the service and facility they are providing is good but I just want to share this for information.

Good customer service

At first I can tell that tabby is a big help to everyone. I am a good payer for how many years using tabby that's why my limit reached to AED 8k a month. Previous years of using tabby I don't have any problem because I am a good payer. Only during this time comes after UAE situation, I got financial issue and I even emailed them. I cannot pay in full due to financially constraint at that time. Just first time happened,but their team stressing us to pay the overdue amount on the spot or they will get us reported. So I've sent an email about my situation, and I thought it's already clear that they understand the current situation I am in. But still they continue on calling and sending messages until they reported it which causes my limit dropped from AED 8k - AED 300. Am just curious, really there is no consideration for someone like me who use tabby for so many years, they cannot consider it even just one time failed to pay or got an overdue amount, can't let it slide? Or from decreasing the limit from AED 8k directly dropped to AED 300? Cannot possibly from AED 8k down AED 5k considering that I am once a good payer and failed you only once? Some more they know the card cannot use anymore though it is still active because I paid my due already,and since my limit is dropped of course I cannot used it..why still need to deduct the AED 49??? Just so disappointed ☹️

This app functions more like a trap than a financial service. They quietly tack on 1% charges without any clear notification or warning to the user. Even worse, their system constantly manipulates your account limits—randomly reducing or increasing them without sending you any alert, completely disrupting your budget.

The most dangerous part is their collection behavior. They aggressively tried to sweep a large balance from my card using a previous Apple Pay token without my authorization

The customer service at Tabby has completely degraded. The employees are incredibly dismissive, unhelpful, and completely lack basic customer service etiquette when dealing with account issues. To make matters worse, their system tries to sneakily pull funds from cards used for one-time Apple Pay purchases without any authorization

Very poor customer service. Very bad interface as they blocked your account and no one is there to help you or guide you properly.

Secondly, new changes they made is 1% fee on credit cards. If you use credit card for payment. And they don’t accept debit cards. I paid my amount using credit card recently and came to know about there new policy. Then i tried debit cards to make payment which tabby refused to accept as it was below 1 aed. Then again i have to made payment using credit card to avoid charges on late fee. And now again i have to pay amount for that payment..

Again issue: i have to pay 0.88 aed as a fee of 1% to my last payment. And when i am trying to pay 0.88aed its showing 1 aed as a minimum amount to pay. And when i am trying to pay 1 aed , its showing my card payment pending is 0.88 aed

Literally terrible update and

Very bed experience about chat he say i m connecting with another agent 2:00 now 2:40 still not connecting

Paying monthly for tabby plus subscription yet my balance on tabby card is only 300🤡. no late fees on my side and you are not allowedw to cancel the monthly subscription..its scam..

Last 2/3 years I used tabby,few months before take a purchase around 3000,half I paid, because of the financial conditions I cannot pay,balance amount. Reason for the pending is I don't have money, that's why.when my salary coming this month without informing they took full money, now don't have money for living uae.

Real sad thing is after full payment my Tabby card is blocked and purchased limit only little.Customer care cannot give a proper guidance...

My account restrictions were lifted on 21st June 2026, yet my installment option is still inactive and I have not received my Tabby Card. I want to clarify that these restrictions were placed on my account without any valid reason — I never had a late or missed payment. Tabby imposed these restrictions on their own without any fault on my part. Customer support only gives automated replies with no proper resolution. This is unacceptable for a financial platform. I hope management addresses this urgently

I am extremely disappointed with my experience with Tabby. I received an official email clearly stating that I had won an Emirates flight gift voucher worth AED 5,000. This was not an email saying I had participated in a raffle or had a chance to win—it explicitly stated that I had won.

Later, I was informed that the email had been sent by mistake. As a customer, I find this completely unacceptable. A company of Tabby's size should have proper controls in place to prevent such serious errors. Instead of taking full responsibility and offering a fair resolution, I only received repeated apologies and generic responses.

This incident has completely damaged my trust in Tabby. A simple apology is not enough when a company officially informs customers that they have won a prize and then withdraws it because of an internal mistake. Customers should not bear the consequences of errors made by the company.

Tabby was always my first choice, but after this experience, it will no longer be. I will share my experience publicly so others know how this situation was handled, and I will also contact consumer protection and provide all the email correspondence for their review.

What disappointed me the most was not only the mistake itself, but the way it was handled. I expected accountability, transparency, and a meaningful solution—not repeated copy-and-paste apologies. Trust takes years to build and only one incident to lose. Unfortunately, Tabby has lost mine.

It's really helping us in our business as we can split payment. Thank you so much for for tabby I'm earning now but still didn't pay full amount

Worst app they say cashback to subscribe later they say membership charges of 45 aed to breakdown all purchase in emi , as will most disappointed with recent email for voucher sent on flight booking with emirates got lucky draw then after few hours another email says it was by mistake , how careless is the team and didn’t even compensate for the mistake this makes losing trust of keeping such app in our phone while if due to some hack the platform might not be safe at all .

worst application ever

first giving us gift vouchers then taken back

not trusted app

My experience with Tabby has been extremely disappointing.
I informed Tabby as early as November that I had a serious dispute with the merchant Elegant Hoopoe after the product caused medical issues. I provided supporting medical documentation and repeatedly requested that they stop the remaining payments while the matter was being investigated.
Despite multiple emails, calls, and conversations with their support team, Tabby continued processing the installments and refused to suspend the payment plan. I felt that they prioritized collecting payments over protecting their customer, even after being made aware of the circumstances.
A responsible payment provider should properly investigate serious disputes and show genuine customer support rather than simply referring customers back to the merchant.
Unfortunately, my experience has left me with very little confidence in Tabby's customer service or dispute resolution process. I hope they improve how they handle cases where customers raise legitimate safety and consumer protection concerns

I have good experience but last day very very bad experience for tabby this type of attitude how to trust in future tabby “I received an official email stating that I was one of the winners of the AED 5,000 Emirates voucher and completed the requested claim process by submitting my delivery details. I then received a second email saying it was an error. I relied on your communication in good faith. I would appreciate an explanation of how this happened and would like you to consider honoring the prize or offering appropriate goodwill compensation.”

The false reward communication is not a minor incident. Such communication creates a clear and reasonable expectation for the customer, and its withdrawal raises concerns regarding the robustness of your promotional controls, validation processes, and adherence to fair and non-misleading commercial practices. Refer to Federal Law No. 15 of 2020

It raises legitimate concerns from a data protection and governance standpoint, particularly in relation to principles such as purpose limitation, accuracy, and responsible handling of customer data.

Given the above, this incident reflects both a customer experience failure and a governance concern that merits careful review.

They emailed me I won the Visa Raffle and few minutes later I received an email that they made a mistake. 💔 How would you feel about that? I feel like i was robbed and no compensation at all.

I received an email confirming I won an AED 5,000 Emirates voucher through your promotion. I was so happy! But then you sent another email saying it was sent "by mistake."

A company can't just create false hope and take it back. This is a terrible way to treat customers. I will never trust your promotions again. #Tabby #BadService #FalsePromises