Tactical Traps Avis 1 604

The wine opener doesn’t fit some bottles and I used it about five times and it broke. What a disappointment! My wife, a retired police officer lived it when I gave it to her, but I was very embarrassed when it broke so quickly.

GREAT SHELF!! Well built.Very sturdy mounting. Looks great with other 'fixtures'. I chose unfinished and stained myself. Shoulda got one done!! But the unfinished came out great. Customer service was FANTASTIC. I had lots of questions they answered and made my decision easy. Fast response to questions on install. Came complete with all needed to mount. GREAT PRICE for a concealment piece. Looks great,modern design. It would go in any setting. Thanks TT for great service that went above and beyond!

2nd purchase from company. I bought The Guardian Tactical Frame,it does close but not completly it gaps on one side in the back. It still locks so far. Just disappointed in the construction of the frame, looks like it is slightly warped. Anyway I hung it on the wall. But you need to have a better quality control system before you send out your project

I ordered my shelf during an end of the year sale. Received it quickly and love it: the construction is excellent, it was packed well and arrived undamaged. I ordered the unfinished option so I could match some other shelves in the room and it looks great. Operates as advertised and now I've got my home defense firearm handy yet safe from kids and others who shouldn't know it's there.

Great looking products, simple to install and use. All around awesome.

I own a shelf and somehow my cards got deprogrammed. No idea how it happened but I cannot open my shelf at all. I was made to PURCHASE a master card that can be used 1-2 times and then it is no good. It is the size of a credit card, cost me $10 and $5 for shipping. I ordered it 2 weeks ago and still don't have it. It could have been put in an envelope for .50 and been here already via USPS. Also, your technology caused my issue and I had to pay additional to be able to open this shelf. Very disappointed with Tactical Traps for this entire situation and how it has been dealt with.

My shelf was shipped with a broken latch. When I reported the issue and asked for a replacement latch I was informed that I needed to follow certain steps before any replacement would be considered. I decided to just buy outright a new replacement and incur additional costs for this product because I have money invested already and it is over a week in waiting and still no replacement latch has been received. I am rather disappointed and will only buy when I can see the product in person. Forget using online services.

Ordered compact model shelf unit on 12/13/2024. Was told AFTER the order that it would not ship to arrive before Christmas. After numerous emails (no one answers the 24/7 customer service phone number) I received email stating it would ship about 1/8. On 1/17, finally received info that it would ship 1/20. On 1/20, received info that unit would ship, Tues., 1/21 with tracking number. Finally received the full-size model on 1/23. I went ahead and mounted, then found that locking pin was broken. On 1/27, they stated, shipped new locking pin via USPS. As of 2/3, USPS has not received the package.

The shelf looks fine but I am more than disappointed to see that they don't keep their Android app up to date. I paid extra for this option only to find out, when my shelf was delivered and I looked up the app, that it doesn't support the current Android OS... Which has been out for 5 months. It's possible it doesn't even support the prior version. Will not be buying again from this company and I recommend you don't either if you are interested in using their app to open your new, EXPENSIVE shelf that isn't fully functional.

I think they are great people. I did have a small problem. With no problems or hassles from them at all, they more then made it right. I feel as tho it's a good built product and they did email within 24 hours.

I purchased the family name and wall shelf a couple of years ago and due to personal circumstances just got around to putting them up. Both products are extremely well made and work as advertised. Even after sitting around for a couple of years. Will definitely order more products in the future.

I purchased my first compact shelf last year and I absolutely love it. Since then, I’ve purchased two more. One for the bedroom and another for the bathroom.
I’m working on bathroom shelf now as I ordered it unfinished. I was undecided at the time on color. Stained or painted. I’ll be ready to installed it tomorrow. Already have my magazines picked.
Now I don’t have to worry about safety while I’m in my bathroom.
The customer satisfaction I received is first class. Answered all my questions quickly and professionally.
So many products and options to choose from.
Thank you
Still shopping
Mark

I got a Tactical Trap shelf for a present but didn't install it right away. When I tried to install, I found the batteries dead and thus needed the alternative battery pack which, unfortunately, was pack inside the shelf (what a great place, huh?). I tried applying 6VDC to the plug, and when that didn't work, I broke in---very easy to do with a screwdriver. A three-year-old could do it. Don't use this product to secure your gun. It won't keep your kids safe and it won't keep your gun safe either.

I just bought two more and great service as I had previously purchased one 2 years ago and placed it in storage. The batteries died and I couldn’t open it..
They helped me out with that issue.

I have 2 Tactical Traps and I love them. They were easy to put together and working.
I had a problem with one that the batteries completely died and couldn't get to open. They responded right away with solution and was able to open and replace batteries. I would order again when I need something but I have recommended this company to all my family and friends.

I ordered a 35s compact and a Freedom 52R. The quality of both units are excellent. Both were packed very well to be shipped through the mail. With that said, the 52R arrived damaged. I contacted Donna at Tactical Traps and she provided over the top customer service. After providing a couple of pictures reflecting the damage, I have a new 52R being mailed to me. This company stands behind their product, provides great customer service and the product is well made.

I unfortunately let my batteries fully die in my safe and was unable to gain access. I reached out to customer service for help and was blown away with their responsiveness and assistance. They provided step by step instructions along with links to videos to help troubleshoot my issue. After a few emails back and forth my problem is resolved. Very impressed with Tactical Traps customer service. I’ve had my wall safe for a few years and it works great, I learned my lesson to pay attention to the battery warnings. Very satisfied!!

Purchased a TT shelf a couple years ago. Over the years I failed not only to replace the batteries but misplaced the battery backup unit. Needless to say the customer service folks were able to quickly assist me in gaining entry without damage. All is working perfectly again. I will now replace the batteries yearly the same time as I do my smoke alarms.

I ordered the shelf for my husband and son-in-law for Christmas. They are both thrilled with them. They look very nice and custom when placed on the wall. Clever way to conceal your weapon.