Taggrading Avis 3

I had high hopes for TAG especially with all the issues and monopoly of PSA. But seems TAG is falling into the same category as them which is very underwhelming. I sent them 10 cards all under the top service level thinking I would get my cards back sooner. Fast forward, it's been 2 months and my orders are stuck on "Image processing" with no additional movement. I emailed them and they sent me some BS email saying they got a influx of cards. Who tf cares! That's what businesses do, they get business. It's your job to manage it properly or else you are a terrible business owner. Can't wait to get these cards back and crack them so I can put them in PSA just to not support TAG anymore. What a shame. Hopefully I see my cards before the year is out, forgot what they even look like. I will never use TAG again.

I sent tag a jaxson dart which they ruined in their dig report clearly shows damage on the front corner but they said there isnt also can't get ahold of anyone nor is anyone getting back to me loved everything about tag till now won't be getting my business again if I could give 0 stars I would even have pictures to prove the damage too

I've been collecting TCG cards with my son and wanted to see how the "grading" process works. I've only heard of bad, costly, and slow processes with PSA so we went with TAG. They use AI to grade the cards not a human with potential flaws.
I sent 5 cards in on February 26 and purchase their plan for shipping and expedited turnover. I understand that they only work on "business days". I still haven't received my cards back and its almost been 2 months.
I've contacted TAG asking for an explanation and they said that there is a influx in cards being graded and there will be a delay in my cards being returned.
After that email from them I then asked for a partial refund since they admitted fault for not getting my cards back to me on time. TAG sent and email stated that they will not be issuing me any type of refund.
This is complete robbery. If i bought a "widget" and was charging for expedited shipping i would expect that "widget" to get created and shipped to me as promised.
The reason I'm sending out this message is not to discourage people from shopping at TAG or any other services. I hope that someone will take notice and take action. I haven't a clue as to who to contact or how to resolve this other that typing out a long bad review.