4 pub visits and some history along the way. Quite interesting. Would have liked the option to have some water if possible. Otherwise quite informative and fun.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We had Lynn as our walk guide for the Niagara Underground: Power Station & Tunnel Under Falls Tour. She was fabulous! The knowledge she has is unbelievable! We learned many interesting facts about t... Voir plus
Very informative with a splash of humour. Highly recommend! Best tour we have done in London.
Very disappointing experience. We booked a Vatican tour for 7 and arrived early, only to be told at the last minute that a wheelchair could not be accommodated. This was handled in a confront... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
The world’s best tours & day trips, led by fascinating local guides. Take Walks in Italy, Paris, Spain, London, & the USA.
Coordonnées de contact
00186, Rome, Etats-Unis
- takewalks.com
3,9
Bien
63 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Walks Questionable Business Practices
In October, 2019, I booked and paid for two WalksofItaly (Walks LLC; takewalks)tours for my husband, myself, and another couple scheduled for April 19 and 20, 2020 in Rome. On March 17, 2020, I cancelled the two tours because the Government restricted travel due to Covid-19. Knowing Walks Cancellation Policy, I was confident I would receive a full refund. I even received confirmation on March 21, 2020, stating the tours had been cancelled and a refund would be issued as soon as possible to the original card on which the bookings had been made. To my surprise, almost a month later Walks reneged and did not process the refund as stated in their email or the first bullet point in the Cancellation Policy. Several emails back and forth did not resolve the missing refund. Finally, an email on May 19, containing Walks Travel Credit Vouchers arrived instead of the refund as promised. As a consequence of their business conduct and misleading statements in their cancellation policy, my friends and I have lost approximately $500.00. In contrast Viator, another company offering tours, immediately honored my request for a refund. In the future, I will book tours with Viator.
26 juin 2020
Avis spontané
Réponse de Walks
Dear Virginia,
We are terribly sorry to read about your disappointment with our company. We strive to provide only the best possible experiences to our guests, and feel terrible on those rare occasions when we are not able to do so.
First of all, I would like to apologize on behalf of the company for not issuing the refund immediately. Unfortunately during the pandemic we did experience long delays from this point of view, and always tried to offer tour credits for higher value when possible. In the end though, we always honored our word and refunded all those who did not accept this option.
I am sure that by now your issue has already been solved, but if that's not the case, please feel free to contact us at feedback@walks.org and we will be happy to assist you.
Sincerely,
Gaia
Notre Dame / Saint Chapelle / Prison (Paris)
This was one of the best walking tours I have been on. Avi was full of knowledge on the sites we visited, he was extremely professional and personable. Well done!
10 juillet 2019
Avis spontané
Réponse de Walks
Dear Peggy,
Thank you for sharing your experience with us! We are very happy to read you had such a lovely time on our Notre Dame tour with Avi, and hope you will have the opportunity to join us again in the future.
Sincerely,
Gaia
Takewalks.com Venice
Susan of takewalks.com in Venice was excellent! She was very knowledgeable, entertaining and helpful. The walk made an excellent start to my holiday and I would highly recommend her. I was there on 19 March 2019. Joy
15 avril 2019
Avis spontané
Réponse de Walks
Dear Joy,
Thank you so much for posting such a lovely review on our Venice tour with Susan, it really means the world to us.
We hope the rest of your holiday was equally amazing and that you will have the chance to return again soon!
Kind regards,
Gaia
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.