Très bien
Délai de livraison tres long. Pas de mention du type de fermeté choisie sur l'emballage. Aucun moyen de vérifier la conformité. Largeur de 40 cm trop petite. Je duis habituée à 50 cm. Sinon confortable, efficace sur mes migraines.
Réponse : Talatex
Hi,
Thank you very much for taking the time to share your experience. We're happy to hear that you find the pillow comfortable and that it has helped relieve your migraines — that means a lot to us.
That said, we sincerely regret the inconveniences you've encountered. Regarding the longer delivery time, we understand how important timely delivery is and are continuously working to improve logistics in every region. As for the firmness label, your feedback is extremely helpful — we’ve noted that the firmness level was not visible on the packaging, and we are actively reviewing our labeling system to make this information clearer for future deliveries.
In terms of sizing, we understand that a 40 cm width may feel different if you're used to a 50 cm pillow. We do offer other sizes and shapes, and we’d be happy to help you find a better fit next time.
Thank you again for your valuable input — it helps us improve. If there’s anything else we can do, please don’t hesitate to reach out.
Warm regards,
Talatex Customer Experience Team
Customerservice@talatexhome.com