Town & Country Mortgage Services Ltd Avis 

I am writing to express my disappointment with the lack of clarity, communication, and consistency in the process of purchasing a property through Bovis Homes.

I initially enquired about a property on December 26th with the intent to view and potentially reserve it. However, as of January 18th, I find myself no further forward, despite making every effort to follow the processes outlined to me.

Throughout this period, I have received conflicting information from multiple parties, resulting in significant delays. For instance, I have been left waiting for weeks at a time with no returned calls or emails from Town and Country. This lack of communication has already cost me one property, and now it seems likely that I will lose another.

After securing an AIP and completing affordability checks (which I passed and have confirmation of), I am now being told I must use Town and Country to proceed. This is despite them informing me five days ago that they cannot help. It appears that without completing an application with Town and Country, I am unable to proceed with Bovis Homes – even to leave a reservation.

The process has been far from transparent, with no clear guidance or accountability. I have now spent hundreds of pounds on fees for an AIP based on the instructions I received, only to find that this is not sufficient.

I feel deeply underappreciated and undervalued as a customer, and I strongly believe that this experience does not reflect the standard of service one should expect from a reputable developer.

I would appreciate a detailed explanation of the process, as well as clear guidance on the next steps to resolve this situation promptly. I trust that you will also take the necessary steps to address the lack of communication and inconsistency I have experienced.

Michael has been invaluable and really helped us to understand the process. We have unfortunately had to start from scratch but no complaints from Michael about how annoying we are!! Thank you

Have used quite a few times now and always get good service.
Speedy response etc hence why I use time and time again.

Extremely helpful and professional service, Michael Longley and Mitchell Topp were both fantastic and made what was a bit of a daunting experience as a first time buyer a total breeze. I can't recommend them enough!

Charlotte gave amazing advice and listened to my requests to find the right mortgage first time. Sommer helped with the progression and confirmed once my mortgage had been approved. Thank you both for making the process very easy

Lewis and Mitchell have been extremely helpful and efficient in providing me with a great service. They have kept me updated at all times. I have secured a good mortgage deal and as a result I will be moving into my dream family home within a matter of weeks. I can’t thank you enough!

Really please with the sevice given by Town & Country. Both Michael Caldwell (the mortgage consultant) and
Mitchell Topp (the mortgage administrator) have been great. Michael was very throrough in his dealing with us ensuring the Mortgage we got fitted our requirements. Would absolutly recommend them as individuls and Town & country as a company.

For a first time buyer, Gary and Georgie were amazing at talking me through every step with excellent communication. I have already recommended them to friends in similar situation.

I am so happy with the service received. I was updated every step of the way.

I recommend them for help with mortgages 100%. Michael Longley was the advisor who helped me figure out a complex situation. He was comprehensive, so friendly and knowledgeable and willing to go far above and beyond to make sure I was fully informed and happy with my choices. This was the complete package. Fast, efficient, deeply knowledgeable and so friendly. What more can you ask for? Natasha was also brilliant as are all the staff I have dealt with. Have used T&C for many years.

Matthew was so helpful with sorting out our insurances for our first home buying process. He explained everything thoroughly and made it so easy, I honestly felt like I didn't have to do much! Would recommend using Town & County for any mortgage services

Charlotte was really helpful, patient and informative.

Thank you Lewis and team for excellent service as always.

Gary and team have been very helpful, friendly and very responsive. I can't recommend them enough.

Lewis, Mitchell and Sommer have been amazing in supporting us in getting our mortgage offers. Lewis has advised us clearly and when a house fell through, stuck by us and helped us to apply again a year later.
Everybody works at pace at Town & Country Mortgage Services and it really feels like they are on your side. Would highly recommend.

Efficient and quick to respond

Charlotte and Sommer are fantastic, guided me through our first remortgage, which is so scary!!
Great communications, answering all my silly questions.
Will be back again in 5 years time.
Highly recommended 🤩😊

Our mortgage advisor was Natasha Beattie and honestly she was the best! She offered a professional service whilst also being my friend making it so easy to talk to her and ask her all those stupid questions I had. She helped the whole experience become less stressful and handled the mortgage side completely. I highly recommend TandC Mortgages and Natasha Beattie.

Thank you so much for helping us

First time buyers and must say Town & Country were top class. Massive help and always there to answer all our queries. Would 100% recommend and a massive thank you to Lewis C and Mitchell and the whole team who were always there and assured us.

Very efficient and helped me through the process with ease.