Tanstella Avis 

Beware of this company. I had to get Afterpay to refund my order as Tanstella did not fulfill my order and they don't reply to emails and escalations. Save yourself from headaches and avoid.

DO NOT,do any business with these clowns, you will regret it.they advertised a pool they didn't have,never contacted me ever, finally got email back ,stock due end of August,, requested a refund,,,over a week ago,,,liars,thieves,for you others like me,,0405133493,,manager,,,,he will answer 1st 2nd time,,,but it's b.s out of his mouth anyway,,,Thankyou ACCC,,,doing a really crap job

I bought this beautiful looking bed frame on the 25th of June 2026. "Will be there in 5-7 business days". It was not there. 3 weeks and a few days, after 10 days I had contacted them asking where my bed frame was. I had received a passive aggressive email back, saying I had bought the bed when it was out of stock... hmm okay. So then why did it say 8 in stock in big red writing and also add "5-7 business days". It didn't show up on my shipping tracker after the 3rd week. Oh well.. these things happen, until, I recieved my bed frame. I start setting it up. THE SCREWS DONT FIT! WE TRIED THEM ALL! NONE! AND THERE WASNT EVEN ENOUGHT FOR THE WHOLE BED. So... we go to the store to buy screws, aha, perfect fit. Although, ive realised the metal bar is too long to even fit in the middle of my bed at all. The bed pieces don't even fit together? So we hire a man to help us and he says "Nope it's bugged, maybe refund it." WHAT?! I begged him to try again. He quite literally had to force the metal bar in. He even had a look at the screws to see if I was wrong, I WASNT. WRONGS SCREWS! He was very shocked with how crazy the service was. The bed has been made, very squeaky, shaky and loud. Beautiful but disappointed...

I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating and disappointing.
After receiving my order, I discovered two faulty items and immediately contacted Tanstella via email with clear evidence attached. It has now been over a week, and I still have not received any response.
I also tried calling the phone number provided on their website, but the call automatically disconnects, stating that there are no agents available in the queue. At this point, I genuinely do not know how else to contact them.
The lack of communication and support is unacceptable. I would not recommend purchasing from this company based on my customer service experience alone. I sincerely hope they respond soon and resolve this issue, as I am still waiting for assistance.

Worst delivery experience I’ve had. The dispatch process was extremely slow, the order arrived after more than two weeks, and even then it was only a partial delivery. Very unprofessional service and disappointing customer support.

I placed and paid for an order (A$309 for a greenhouse) with Tanstella last Friday, and unfortunately my experience so far has been very disappointing.
According to their own shipping policy, orders are supposed to be dispatched the next working day after payment. However, nearly a week later, the tracking (via the Shop app) still shows “waiting for details”, which indicates the item has not even been handed over to a courier.
I have attempted to contact Tanstella multiple times through their available channels and have received no response whatsoever.
At this point:

The item has not been dispatched
Tracking has not updated
Customer service has been completely unresponsive

This raises serious concerns about their reliability and whether orders are actually being fulfilled.
I would advise potential buyers to proceed with caution until the company improves its communication and fulfilment processes.

I was going to wait until I heard a response to my 5 emails but I may be waiting in vain, judging from previous reviews. I bought a large single basin sink that on the sales blurb showed it had a sliding inset to make the basin smaller. It arrived 10 days ago and I only opened it yesterday to show our kitchen planner. No sink insert! Just a thing big enough to wash a huge dog. I immediately wrote to them with my order and phone number to alert them about the missing part and 48 hrs later I’ve written 6 times through all their channels and no reply. Until I get a reply this is a no star review.

When the bedside tables arrived, they seemed quite tacky and they are very lightweight. They were smaller than I had envisioned for the space so I contacted them to return. Their returns policy is a reduction of 20% of what you paid plus postage. I would’ve lost about $90 but ended up selling them on marketplace for less than I had purchased them for.

Deceptive advertising and very poor communication, avoid at all costs.

Ordered an few outdoor dining sets. Arrived well after (weeks) the advertised delivery date. As I needed it by a certain date, I had to purchase another set from somewhere else. I’ve asked to return one of the sets and have been ignored. I’m also missing a box from the other sets and can’t put the set together - and also being ignored regarding that.

If I could give them 0 stars I would. I ordered a Christmas tree and realised a few minutes later it’s not going to fit. I wrote them email. Because of course I couldn’t see a phone number to contact them on their website. So I emailed them asking them to cancel my order. They never responded and still sent it. I wouldn’t trust to buy from them ever again. It’s ridiculous that they don’t have a phone number to contact them on. It works in well for them.

Took my money for two bedside cabinets and I never heard from them. It had been several weeks and nothing. I’ve emailed and contacted their social media and no reply. While they’ve since claimed they were on back order, this was not clearly stated or obvious when I purchased. It also irritates me when companies publicly ask me to email them and they will sort asap, when they’ve had several emails already that they ignored. I should not have to leave public reviews to get resolution, nor do I want to take it down post refund as it’s not fair to others.

Update: only after leaving these reviews did I receive a reply and a refund offered. Handled quickly once a reply was received, but I wouldn’t order again. They were not clearly marked pre sale when I purchased, nor was I provided updates about when they were expected in stock if that was the case.

Borderline scammers. First off don't buy from them every item is way cheaper elsewhere. I bought two of the same items from here (listed as two in stock) the regular price from other sellers is about $300 but tanstella price is $900 but they had clearance price $150 so I pay for both. You get these pathetic thankyou messages and that shipping tracking will be updated. About 10 days past and no tracking info let alone no parcels. Both their supplied phone numbers don't even have a dial tone let alone answer. On steet view their 'warehouse' is a small empty for lease street front office. I sent an email congratulating them on their fake reviews and acknowledging that they scammed me proper. To my surprise the email actually replied and said the order is cancelled because of no stock and refund forthcoming one to three days. Five days later I get the refund. The website now shows one of the items in stock at clearance price $388 which is of course more than eBay or anywhere else. Too daft to review their own prices and honour the sale. I felt sick the whole time.
I add edit here upon seeing the reply to this review. Total liars as I've described, they didn't offer restocking wait at all. I can't add a picture of the email but this is the cut paste,...
"Thank you for contacting us.

Unfortunately, we have only 1 unit for this model at the moment.

So in this case, we decided to cancel your order and arrange a full refund for you"

I ordered a heater I got a cheap one sent to me , I sent a photo and said it would be here today Monday , never come , I think you are scammers I will have a refund please

Where good product. Really helpful

I found an item that I’d been looking for and had doubts because I hadn’t know of this company before. I finally decided to trust your advertising and ordered my tent and received it sooner than expected.

Product was quality.
Kept informed on progress of delivery
Easy to deal with

This is my second bag i bought. Received this time in record time quick. I like my bag in good condition. I have suggestion , would be good to add some info how to look after the leather and what product to use. There is no information what type of leather is.
Thank you

Item arrived very promptly abd was exactly as advertised.

Easy transaction and fast delivery