Tapnshower Avis 

Terrible experience with this online retailer. I ordered a tap which the retailer said had a 2-5 day delivery period and I paid £136 on my credit card. I tried to call the company to discuss delivery and got a message saying they were having technical difficulties with their phone line so I should either email or use the Chat facility. So, I tried Chat but no agent ever joined the Chat to discuss the order. I then tried email and no reply was received. I sent a second email a few days later and still no reply. I tried phoning again every day only to get the same message about the phone line not working. Needless to say the goods didn’t arrive and now I’m trying to get my money back. Use this retailer at your peril !!

Nervous about buying on line from a retailer never used before.
No worries whatsoever!
Our purchase had a “ minor “ issue. Contacted Tapnshower, explained issue and within a couple of days we had a replacement.
That’s wonderful customer service.
Rest easy with your purchase from this company.

Great prices. Great service.

I received the taps in good time and had them fitted without any issues.
The problem I had with the old taps is that they were leaking so fitting the new ones solved the problem immediately. Good taps for the job.

Chronic customer service.
Ordered a shower mixer, it never turned up. When I notified them the then sent another.
When it arrived it was damaged, I e-mailed numerous times coupled to photographic evidence they ignored every e-mail. Over a year on they have still failed to address the faulty product or respond.

I ordered a Burlington towel rail. One screw was burred, meaning I could not fit the rail to the basin. Tap n Shower took almost a week to come back and ask for proof, so I sent pictures and typed up the issue. After more days, they were not satisfied and then they demanded a video, as pictures and a typed description of the issue was not enough. Why would I lie?! Almost £100 on a towel rail, all I needed was the working fixtures. They refused to help so rather than waste my time arguing and making videos of a broken screw, I went on Amazon and for £3 I bought a box of the replacement screws and fixed it myself. Terrible customer service and support. Do not bother to use them.

No problems with ordering and delivery. We have only fitted one of the items and there was a small mark on the sink but this appears to be a manufacturing fault so not down to the retailer.

Renovating our bungalow so needed new taps for kithen & bathroom, As we had previously purchased from you we again found your great range & competitive prices, ordered a shower screen, which arrived very promptly.

Incorrect product arrived. Took >10 days to get a returns form arranged. Have returned product and not seen my account credited. It’s been over 3 weeks. Tried contacting their online customer service several times and no response. I will NEVER use them again. Do not deal with this company.

I bought and paid for locally a very expensive Grohe bathtap with shower take off £540 ! Then I was told none in the U.K.! Also none at Grohe in Germany.
I went on line and Tapnshower had one. Wow. £340 delivered.
One very minor mark which you cannot see. I paid, it arrived next day, in original packaging. Great. Thanks.

Good company, we had an issue with some damage on delivery but they resolved this quickly and sent us out the replacement parts swiftly! Many thanks

Excellent; we needed some taps at short notice for a clients project. Webiste easy to use; quick delivery. Thank you

Great choice of shower trays and screens at really good prices. The filtering on the web site wasn't the easiest to use. I'll definitely be back when I do the next bathroom.

Great service and products, really recommend

Ordered a Hansgrohe Crometta Shower system 100 Vario with Ecostat 1001 CL thermostatic mixer and shower rail 650mm .
Professional service,good , competitive price delivered on time as promised.

ordered item on the 25thJuly needed for the 4th august, item did not arrive, chased and chased and only last week was told that the item had been on back order. but would definitely be with us on Friday 29th August.
Still no delivery and we couldnt even contact them, the phone lines were off, chat line was not working emails were ignored.
They are quick enough to take the money but wont answer your queries

I have ordered products on 24th July had an e mail saying would be available on 22nd August and sent out next day delivery. No contact have tried to e mail , phone and use on line chat with no response

I ordered a Gerberit flush plate ans still waiting after 2 weeks.
seems like a one man band, can get through to anyone, on hold for over half a hour and no one answers.
no response from any emails sent ?
seems like some scam company who takes your money and then don't respond.
AVOID AT ALL COST, PURCHASE FROM SOMEONE RELIABLE WHERE YOU GET BACK UP AND A RESPONCE.

14 days to deliver something "from stock", as they described it, is unreasonable. As if that was not enough part of the order has not been delivered. There has been no communication whatever other than to acknowledge the order. The same message said they would tell me when the order had been dispatched. That never happened. I have had no response to my request for a cancellation of the item not delivered and a refund. My advice is to definitely go elsewhere. Tap N Shower are just a shower! PS...A Day later and unprompted by them...They have now admitted the item was sent to the wrong address and are making a refund. They have actually communicated!

Disappointed with the service, ordered a kitchen tap and fully expected delivery within the week considering they charge £10 delivery!, time goes by no contact from Tapnshower ? I log in to my account to see that the tap has not been shipped and is not available in store? Dig deeper only to find out that they estimate a dispatch on the 1st of September?, estimated!, so that is of no use as we have the kitchen being fitted soon, emailed them, no response? Emailed again, no response?, noted in the account that they had the correct address but wrong postcode? Emailed again and again no response, requested a refund and guess what ? Yep ! No response.
The customer service is terrible, their lack of communication is a joke, do they even have any if the listing in stock or is it some guy ordering from china once you put in a purchase, month to deliver is just not unless it’s coming from the far east?
Don’t buy from this guy/company or whatever they are !