I have used Tax2efile for the past…
I have used Tax2efile for the past three years and have never had an issue, but this year the service fell short.
For the tax year 2025, I sent the files for the 1099's over on January 7th, 2026. On the 14th I got an email saying the files were ready to be processed and submit to the IRS, just let them know when I was ready to pay so they could send me the payment link, which I responded to the email, yes, send me the link. By the 19th of January, I still have not received a link to make the payment, so I called and they said the computers were down and could not send out the invoices.
On January 28th I got an email saying they finally sent out the payment link, which I made the payment that day. On Feb 3rd they submitted the 1099NEC's and on Feb 9th the 1099-MISC. I thought the deadline to send out 1099's was January 31st, so I feel that they should have done this a little quicker. I also paid for the premium service, where they file and mail out the 1099's, but I had at least 10 independent contractors call me saying they never received their hard copy in the mail, so I had to send them a copy of the pdf.
I think it would be helpful if the payment link was already in the email notifying me that the files have been processed and ready to send to the IRS. I could just click it and make my payment instead of having to respond and wait for another email.
Réponse de tax2efile.com
Hi Cindi,
Thank you for using our service for so many years, and we apologize that the service fell short this year. We are taking a look at our process to ensure these submission and communication issues do not happen again, and we hope to have you file with us again next year! Thank you for your review and honesty!
Ben Eisen
Sales & Marketing Manager
Tax2efile