Taylors Lettings Avis 

I am writing this review as I am one of the tenants of a large development in Cardiff Bay area who are experiencing an abundance of problems with the company that manage our site, namely Firstport. We are one of hundreds of developments that having what is regarded 'unsafe cladding' and we need to get this resolved as quickly as possible, but Firstport are dragging their feet and are charging us well over and above that of comparative managing companies. We are therefore looking to self-manage or find a managing comany that charge a lot less. We know there are several around as we've done our research.

Unfortunately, the delevopment I reside in are mainly occupied through letting agents, such as Taylors and we have been in touch with them and asked if they would be kind enough to contact their clients to ask for their support. We have been told any times they are happy to do this, but after many months are still waiting.

This is my reason for naming and shaming them as without them and other letting agents' assistance we will not be able to change the management of our site and some people are going bankrupt because of the astronomical charges. We do not see that we are asking for anything big here, just a generic email being sent to their clients, as this would mean a potential large financial gain for these clients and is therefore to their advantage to be made aware of the situation.

Ali made our move really smooth and easy, having everything being done online made it very accessible and simple to use.

I vacated the house early as Swindon Taylors agent confirmed to refund the rent for the remaining days, it has been 3 months now but no response from Swindon Taylors team after multiple chasers.
I was tenant foe more than 3 years but this company has no respect at all.
Not recommending anyone to go with Taylors at all in any scenario. Swindon Staffs are very unprofessional.

Having spent over six months attempting to purchase a house through this agent I cannot offer any other advise other than to avoid them at all costs.
From withholding information which ultimately aided the sale falling through to receiving persistent and aggressive phone calls I simply don't have a good word to say about the Gloucester branch.

All three agents that I dealt with were neither knowledgeable or provided satisfactory customer service and on several occasions where tight deadlines were due to be met, they simply turned their email and phone off and ignored it until it was too late.

The sale fell through only to see it relisted on the website the same day for a significant amount more with no communication as to if we would be willing to pay the additional beforehand. These agents should be offering advice to sellers around the actual value of their properties as opposed to just appeasing them which is all they seem effective at.

With the sale falling through on this property on 24th June we have since exchanged on another property which goes to show it can be done quickly, effectively and professionally; sadly just not when it comes to Taylors.

Still waiting for my deposit after 5 weeks, never ring back when messages left or answer emails!! AVOID

If I could give a zero I would. I moved into my flat with the previous tenants belongings still here, including used razors, rubbish in bins, stained cushions, clumps of hair, I could go on. I recieved no genuine compassion or understanding, or compensation. They use a management agency under the name Countrywide.
I initially reported signs of damp on viewing the property. A year on (after multiple reports through their portal and emailing direct) they've decided to rip up the floorboards to tackle the damp problem and leave an industrial dehumidifier that I'm expected to run 24/7. 5 Weeks on I'm still living like this with no communication (despite my best efforts) for nearly 3 weeks and no end date specified for the works.
They're the worst Estate agency I have ever dealt with through nearly a decade of rentals. They've been utterly useless and made my life hell. Avoid at all costs. They don't care once you've signed the dotted line.

My experience started with the pleasant Taylor who walked me through the entire experience. I felt like she genuinely had my best interest at heard and worked with me through the whole process. I also had the pleasure of dealing with Victoria who showed me around the property and inspected the place properly. I felt at ease through the whole process and appreciated the genuine people at the office.

An agent from the Luton George street branch told me during a viewing they won’t put my offer forward to the seller because I have my own conveyor and mortgage broker.

Another agent repeatedly denied me a viewing at another property for over a month, I had to go and speak to the seller directly and found out that Taylor’s had viewings held during the previous weekend.

Awful awful people in Northampton branch, customer service could not be worse. Rude staff with not a care in the world about people who actually need a place to live and who essentially pay their wages. Booked a viewing and took days off work for it three times only to be let down at the last minute every time, avoid this shower at all costs.

The worst conveyancing experience of my life thanks to Taylors Estate Agent, Bridge Street, Northampton, they epitomize all that is stereotypically bad about estate agents, do yourself a favour and never view, buy, sell or let a property from these aggressive wide boys.

Taylors Northampton happy to rent out a property in kettering that it turns out every tenant left within a year because of no insulation and can't afford to heat however many oil heaters you use - turns out the rats got cold and ate their way inside - they soon left because its so cold. Even the letting agent who attended to see rat hole said its warmer outside! 3 months of no action despite rat faeces, tenant left for health reasons - taylors were aware of, guess what , its been relet within days after the rat hole filled with expanding foam & painted over. There is a formal complaint being made for negligence. Genuinely hope nobody from the taylors families ever need to rely on such poor service providers. You should be ashamed trying to cover your tracks, especially you Helen, never answered an emergency call but fired off hope your happy with repairs when tenant had left???? And no I am not the tenant

Really disappointed with the lack of professionalism from your Sales people. Slow to respond, not particularly enthusiastic, not really following up on enquiries, and today I turned up for a viewing that didn't happen. ( I did call at 11:01 from m mobile to check f it was still on, the call connected, and then you hung up).
No need to name names, I'm sure if you cared, you'd be able to take it up with that person.
As a serious cash buyer I don't have time to waste, but still felt compelled to write this note. I certainly won't be using your office out of choice, that's for sure.

I was using Taylor’s Northampton branch to let my flat on a fully managed service. I would recommend avoiding any sort of service they offer, as it is money wasted. You can not get hold of anyone, as the phones go to voicemail and emails are ignored. I never knew who my property manager was, I don’t think I had one. My flat flooded and I ended up taking over and sorting the repairs, as Taylor’s just were not interested. When I finally got my keys back, I realised some of the remedial works I had paid for had not been done and even when I complained the issue was ignored, they just lied and said the works had been done? Don’t make the same mistake I made forking out monthly fees to a letting agent who does nothing for you or your tenant, there are better agents out there.

The lack of regard for tenants from Taylor’s is disgusting, we have had maintenance issues ongoing for 17 months and the latest is the oven door burst and glass shattered everywhere, we have two kids to feed and they don’t give a damn to help and sort issues out. They have the law on their side and we have to keep paying while they sit on their comfy chairs and don’t give a crap about the tenants. We have had 5 property managers in 17 months and they are all talking out of their backsides and them email at 1am to avoid having to deal with the ongoing problems. Don’t trust them, don’t give them you’re hard earned cash to rent from them or even buy from them, they sold this property with Japanese knotweed and they are happy for tenants to live in houses without the basics because they can target the deposit at the end of the tenancy. Don’t use Taylor’s they are con artists. If you speak to Bart, Laura, Teresa or Helen then good luck to you they are pisstakers. Don’t trust them or anyone from this cowboy company.

After an initial good start at the Oxford Branch I was horrified to find 8 months into the tenancy that the tenants had not cleaned nor maintained the property or fixtures and fittings. Mid term review quoted in terms of business and as part of full management fee were not carried out. Property inspections carried out on request by someone else who had nothing to do with initial dealings for a further charge. Maintenance of property or the obligations under tenancy given no importance or followed-up. We did all the chasing to find condition of house continuing to fall. Finally told the agency could do nothing to ensure the tenants fulfilled their obligations even with a tenancy agreement and now going through the complaints procedure. Terrible service when things go wrong!

Shoddy service. Poor service but I expected nothing less from a countrywide affiliated company.

Taylors have long had the reputation of selling cheap houses in a slightly unprofessional manner but despite this they have actually got worse! At Taylors Filton, Bristol they employ staff with an almost negative IQ which explains why they continue to market houses that other agents have already sold and take down messages without asking for a reply telephone number. Absolutely dreadful and certainly the Filton brance is to be avoided at all costs.

I am disgusted and appalled at the level of customer service I have not received. Emails have been ignored. The phone has been put down on me numerous times due to “faulty lines”. When finally getting through to someone, I was treated like I was a big inconvenience to them. I was not surprised at all when my landlords pulled out and requested that we pay rent directly to them for the foreseeable. The customer service from the Northampton town centre branch is below appalling and all members need a good and through training programme. Disgusting! No internal communication what so ever as everyone I eventually spoke to, I had to explain the situation from the beginning because nobody can be bothered to act like a team and pass on information regarding serious money matters. I will never be using Taylor’s again.

Very bad customer service. Did not properly check the property when I moved in. And deducted deposit even though the property was already in a very bad state.

My experience with Taylor’s Letting Agents (Milton Keynes) has been nothing short of appalling. I don’t take pleasure in writing negative reviews but this companies customer service needs a miracle to be fixed. My experience was as follows:

- My window was broken for the length of my tenancy. All of my emails were ignored. My property was 8 degrees throughout winter. I even sent them links to companies who could fix my window and they never responded.
- Anytime I tried to call Taylor’s they would never pick up my phone calls unless I used another number. I asked them today whether they had put a note on my number to not answer my calls. I can never ever contact them.