Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... Voir plus
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First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... Voir plus
L'entreprise a répondu
I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
L'entreprise a répondu
Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique de cigares
- aussi dans
- Boutique d'objets à collectionner
- Bureau de tabac
- Fabricant de maroquinerie
Écrit par l'entreprise
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
Coordonnées de contact
Landmark House, 1 The Broadway, IG10 2FA, Loughton, Royaume-Uni
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4,7
Excellent
376 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de The Cigar Holder Ltd.
Dear Ed
Thank you for your review, it is much appreciated! :)
Hope to hear from you again soon.
Kind regards
The Cigar Holder Team
Réponse de The Cigar Holder Ltd.
Dear Mr. Turcanu
Thank you for your review, it is much appreciated! :)
Hope to hear from you again soon.
Kind regards
The Cigar Holder Team
Great Communication and very quick…
Great Communication and very quick delivery. Thanks
6 janvier 2022
Réponse de The Cigar Holder Ltd.
Hello Darren
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
Nico
Fantastic product and an amazing…
Fantastic product and an amazing service! Smokin!!!
31 décembre 2021
Réponse de The Cigar Holder Ltd.
Hello Munir
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
Nico
Excellent service from the Staff…
Excellent service from the Staff delivered within 1 hour after I made my order what excellent customer service. I would highly recommend this shop, and it was Christmas eve aswell thats how shops used to offer customer service absolute pleasure to buy something from someone who knows how to treat your customers
Pete
31 décembre 2021
Réponse de The Cigar Holder Ltd.
Dear Pam
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
Nico
Great service
28 décembre 2021
Réponse de The Cigar Holder Ltd.
Hello Joe
Many thanks for your order and lovely review!
Best Wishes
Raz
Amazing cigars always first rate!
24 décembre 2021
Réponse de The Cigar Holder Ltd.
Many thanks Matthew!
Best Wishes
Raz
Excellent service and products - highly recommended
Excellent service and products. I buy a lot of cigars and accessories and can honestly say Raz is one of the best in the business and a great guy too.
Never had any issues and always a pleasure to do business.
15 décembre 2021
Réponse de The Cigar Holder Ltd.
Hi Steven
Thank you for your lovey review!
Best
Raz
Réponse de The Cigar Holder Ltd.
Dear Aftab
Thank you for your review and your repeated orders!
Best Wishes
Raz
everything works out well
10 décembre 2021
Réponse de The Cigar Holder Ltd.
Dear Felix
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
Raz
Réponse de The Cigar Holder Ltd.
Dear Oprea
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
Raz
The team and website are trustworthy.
The team and website are trustworthy.
This is my second purchase.
They do deliver to Saudi Arabia
2 décembre 2021
Réponse de The Cigar Holder Ltd.
Dear Bu Yara
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Best Wishes
Nico
Réponse de The Cigar Holder Ltd.
Dear Scott
Thank you for your review, it is much appreciated! We hope to hear from you again soon.
Kind regards
Nico
I order every week and I'm always happy…
I order every week and I'm always happy and like I said customer service is top noch
12 novembre 2021
Réponse de The Cigar Holder Ltd.
Dear Stelios
Thank you and much apprecited!
See you soon.
Kind regards
Raz
Super speedy delivery
Super speedy delivery and great gift.
Good communication - highly recommend
11 novembre 2021
Réponse de The Cigar Holder Ltd.
Dear Diana
Thank you so much for your order and lovely review.
Kind regards
Nico
Great service and prompt delivery
8 novembre 2021
Réponse de The Cigar Holder Ltd.
Dear Kerr
Thank you for your order and lovely review.
Kind regards
Nico
Good service
Good service, friendly advice, very good quality cigars you won't be disappointed and you will not beat the delivery service wow...💥
6 novembre 2021
Réponse de The Cigar Holder Ltd.
Dear Roger
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Kind regards
Raz
Always a pleasure dealing with TCH…
Always a pleasure dealing with TCH never disappointed and has always been more than helpful at any point. Love the service and products.
10 octobre 2021
Réponse de The Cigar Holder Ltd.
Dear I.N.
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Kind regards
Raz
Great experience with The Cigar Holder.
Great experience with The Cigar Holder.
I am relatively new to the cigar world and needed some advice on what to purchase.
The proprietor took the time to ask me various questions in order to gage what cigar would be ideal. The suggestion he made was perfect! I'll absolutely be buying again from TCH and recommend to everyone.
9 octobre 2021
Avis spontané
Réponse de The Cigar Holder Ltd.
Dear Tommy
We can't thank you enough for the kind words about our service!
Best Wishes
Raz
Top-notch service from a top-notch cigar merchant in London
In the months since I started ordering from TCH London, the experience has been impeccable. If any cigar I've ordered has not been in stock, or any cigar arrived not in peak condition, the replacement has been delivered promptly and personally by Raz the proprietor.
In my nine years of smoking cigars, I've never had such fantastic service from a cigar merchant (and I have had dealings with a number of them, both on these shores and internationally), and I would recommend TCH London unreservedly to any cigar lover.
2 octobre 2021
Réponse de The Cigar Holder Ltd.
Dear Ian
Thank you so much for your repeated orders and lovely review.
Best Wishes
Raz
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