TD Ameritrade Avis 

I bought shares through TDAmeritrade.
I asked to put them into direct registration (a computer entry) and there is no cost.
The first six people gave me a total run around. Number 7 actually helped me submit the correct forms.
Waited another week, nothing.
Called back and was told my order is being expedited.
Called back a week later, got agent number 8. I asked to speak with "direct registration team".
I was told they will not allow that.
Number 8 also said my order was being expedited.
I asked to speak to a manager (number 9).
Number 9 told me that my order is not being expedited and I have to wait possibly 2 more weeks.

This is literally a three minute operation on a computer keyboard.

Every time I call, I get a different story and I cannot get my shares out if their possession.
These guys really suck and will constantly and consistently lie to you.
My advise is to find someone else.
TD Ameritrade happily takes what you have but try getting it back...

I opened secondary account to keep my long term positions separate from my trading account. I transfer this account from Vanguard to keep my accounts together. First they told me that I can only have one margin account as per regulation, but if I add my wife as a joint holder I can get the margin. I was going back and forth re submitting all the required documents multiple times because their customer service team was completely incompetent in processing the documents. Finally I started talking to the supervisors who straightened everything out and got it ready for approval. I checked few days later and was told that after looking at all the documents the account reviewers said that there is nothing else I need to submit to get the request processed and that it should happen in 2-3 days. I called the next week only to find out that they all of sudden now need my wife's utility bill with address on the bill. I was furious. After a month dealing with this when nobody has ever mentioned this, reviewed this and said that everything is good to go, I am told this nonsense. I made it very clear that I am currently stationed in Germany and my US address is my permanent address where I currently don't live. I even told them that even when I was living there, I never had a single utility bill because my rent included all utility bills. Their reply was - we still need your wife's utility bill to process the margin on this account. Somebody tell me please, is this normal ???? Mind the fact that nowhere on their account modification form does it state that utility bill is required to get margin approval. When I requested any documentation to show me where it says that utility bill is required, they did not respond to that.
This is absolutely the worst and most incompetent customer service I have ever encountered. This company is clearly discriminating against military service members who get send overseas by refusing them the same liberties that they offer other customers. I decided to just take my 200k and move it over to fidelity. They do not deserve my business.

TD Ameritrade are thieves and liars! They froze my account with $10,000 for no good reason, refuse to send my money back. I sent my details, ID, background check report, to clear up THEIR misunderstanding. They claimed some bogus fraud reason. They gave me the runaround, zero help. They got the interest from MY money.
Even after complaints to FINRA , they would not return my money as asked.
Stay away from these reprehensible scumbags . And also stay away from SigFig Wealth. There are many other responsible and ethical institutions for managing your money.
Don't use TDs ThinkOrSwim. Use TradingView instead. They have many more indicators and tools, and are free

I would give TD Ameritrade a 0 or negative star. But 1 is the lowest

Get back everything you own .
Get in touch
Information on how is on main page....

lots of platforms like this with the same aim of frustrating innocent investors depriving them of there hard earn money, and when this happen don't sit back please report to the necessary authorities that can genuinely proffer a solution

TD Ameritrade are a bunch of thieves. They charged $54 just to withdraw $300. My suggestion to all you folks. Don't open an account with them and if you have an existing account close it.

Beware the hidden fees. It's difficult to know which transactions will have which fees. Some will have a $50.00 fee and some a $6.95 fee. I often just buy the same positions I understand BUT the worst thing is the sneaky fees. Some are small but the worst one I encountered was a $15.00 FOREIGN SECURITY FEE on a position that was only worth $100 and already had a commission fee. No warning, nothing up front, I only found out months later while reviewing transactions randomly. While small, that stock had been my biggest percentage gainer but after those fees, it became a net loss. I thought TD Ameritrade had an air of security and stability but I am going to at least look into E-trade and Robinhood now. Transparency is everything to me.

I've been an active client of TD Ameritrade (formerly Ameritrade) for over 25 years. I am experienced with many other institutions and trading platforms. They have the best customer service and I would recommend them to everyone.

I wish they were also IRA custodians for non-traditional investments such as crowd funding or real estate investments, but they're not. Altoira is currently my custodian for that, and the customer service is extremely poor.

Sold my stock for what ended up being $960 less than the amount I entered. Wouldn't undo the trade or even apologize.

Ridiculous customer care. Every time when i submit a tax form they come up with a query after 7 business days. If i resolve one they will again come up with an another query, why don't they do it all at once. Close the account due to this reason.

TD Ameritrade brokered approximately $6,000 in two trades for me to purchase a stock (BTSC) that had been previously revoked by SEC. Two client services reps for TD Americtrade were contentious, uninterested, very defensive, and not helpful, eventhough they kept me on the phone around 45 minutes. SEC documents show the revocation of BTSC to be effective on April 14, 2021, prior to my purchase of 127,672 shares on the same date: Google search BTSC revoked. Devon, one of the Client Services reps insisted that the effective date of revocation was July 29, 2021, which is not documented anywhere and not true. I later saw on the Google search result that Devon was reading from that my "last visit" to the Google searched related SEC docs was on July 29, 2021. I had referred this page to another TDAT client services rep on that date, and I suspect that Devon's insistence that the revocation became effective on July 29 was a result of his noticing the "last visit" date under the Google search result for BTSC revocation, and mistook it for the effective date of revocation, a hurried action by the rep that misinformed him of my thesis. Nonetheless, Devon argued on against any claim I may have against TD Ameritrade. I argued that TD Ameritrade has a fiduciary obligation to block a trade or inform its client in such situations, and to know if a stock has been revoked by SEC. Period. TD Ameritrade's argument against me, per Devon, is that since the stock kept trading after its SEC revocation, TD Ameritrade had no way of knowing it had been revoked, nor that its brokerage of that stock would not be in my best interest. According to Devon, TD Ameritrade had no knowledge of the April 14, 2021 BTSC revocation, and is thus not responsible for brokering the revoked stock. Is TD Ameritrade now brokering other revoked stocks unknowingly? Why doesn't TD Ameritrade have an effective means for knowing when stocks are revoked by SEC?

I was charged almost a fee of 97% of the value of one of my positions because the stock split. No advanced warning so I could sell the stock and avoid the fee. What a crappy scumbag move. JJ goes on CNBC acting like he cares about the customer. Selling my long term holdings and transferring out the cash.

Trying to get help logging into the online portal for an existing account, was BEYOND STRESSFUL!... The rep: Omar Deniz, was rude and refused to let me speak to his superior/manager; his response was " It's Not going to happen", "It's Not going to happen, you can hung up and call back and see if you get someone else, but it's not going to happen".

After hunging up and calling back, only to have him answer my call a 2nd time and refuse to let me speak to a manager, I repeated " your refusing to let me speak to a manager, correct? and this call is being recorded, correct?, because I am recording this call, he put me on hold for 15 minutes. Someone by the name of Chis Gabriel, ( if it was a different person at this point I dont think so), came on ine to give me the information I needed, which is how to check if an account is registered. THIS WAS THE 2ND CALL AND IT WAS 20 MINUTES.
I would give the 1/2 a star if it was an option1
POOR, NON EXISTING CUSTOMER SERVICE!

Very bad coustmer service they are out to get your money and they manipulate the bid and ask and when they make mistake the client will pay for it they never fix there intended mistake or give you credit when they don't execute your order .horrible horrible horrible management

TD has had a request for my accounts to be transferred to another brokerage for months. My broker left and they moved it to a general retail account. Instead of doing the transfer as directed by one of their associates, they sat on it for months, and wanted to charge enormous fees to finalize the transfer. I am greatly disturbed by the snark and indifference. If you want to earn the trust of a client - you must listen. Not only will I never use you again - I will tell everyone I know to never use you. Way to be greedy and difficult!!

outdated not recommended rather goto Robin hood then them and that's not saying lots

For several years, after moving capital elsewhere, we were left with very small balances in vanilla brokerage accounts at TD Ameritrade. Nonetheless the accounts each incurred $2/month service fees, despite repeated requests to close the accounts and mail us the small proceeds (< $30 total). The requests were ignored, and the monthly charges continued. Today, after 2+ years and many such requests, it appears that the accounts will be closed. Nonetheless the proceeds from one account is now $3, and the other is $18, after yet another service fee of $2 per account is assessed. Common sense suggests that this is NOT an enterprise to ever consider doing business with. Several years ago, we actualy encountered, and continue to encounter, good management at Schwab, 180 degrees different from TD Ameritrade, in their application of common sense, and of accommodating common-sense client-requests.

Absolutely terrible, they hold funds for an outrageous amount of time even after receiving them from a bank. You can call customer service and best believe they’re not going to give you a straight answer as to why your banking information is showing one thing and yet your still not able to use your funds. Steer clear of this brokerage if you can. But if you like having your funds hung up for a week not being able to withdraw them, then your at the right place.

Somebody hacked into my TD Ameritrade account with very limited knowledge about me. They did this by phoning into the call center and then changing my username and password.

The security protocols they have in place is deeply flawed and in my opinion they shouldn't be allowed to operate given the lack of controls and the ease with which my account was hacked.

If you don't want to put your money at risk, I strongly suggest you look for another broker

I was forced to sign up for the site if I wanted certain information. After finding what I was looking for I wanted to delete my account. I sought help and was informed to login. I couldn't. It said they didn't have my account information.

Replying to the email asking me to login I let them know I couldn't and just wanted confirmation that my account and personal information was deleted. I've only gotten messages telling me they can't give me that information out over email...

What a waste of time