I ordered matcha ira sencha as a gift for my tea loving boyfriend. My order got flagged at customs and held. After waiting two weeks I contacted tealyra customer service. It took about a day and they... Voir plus
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Lisez les avis des autres
I decided to switch up my routine and bought a couple of their grandma's darden fruit blend and the bourbon vanilla rooibos. The flavors are incredibly punchy without needing to add any sweeteners. I'... Voir plus
We bought 2 rapidTEA 16oz tea makers in 2025 March to stock up to replace other ones when needed. We opened the boxes last month and started using them, we were quite surprised to see that the infuser... Voir plus
Well what can I say if I could give 10* it wouldn’t be enough! The products are amazing. Superb quality. I purchased four different items & here are my comments regarding three of those. The Dubai Pis... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We dreamt of a place that tea lovers, connoisseurs, and amateurs alike could come together to explore the world of tea. Inspired by pure passion and a respect for authenticity, Tealyra was born. We strive to be a company that will provide you with what you're looking for, help you learn something new, try something new, and discovers something new about the second most consumed beverage in the world. Visit Tealyra
Coordonnées de contact
1320 State Rt. 9 #28247, 12919, Champlain, Etats-Unis
- 15148002591
- support@tealyra.com
- tealyra.com
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Hard time with moringa
Well, I need to start informing that moringa is not that good as they say. My experience was really negative. One week taking moringa and I was couple times at the hospital with severe abdominal pain, vomits and nausea. I was asked if I was taking any medication but the prescribed, and I had to say Moringa. Of course the doctor gave me hard time. I went home, after medication for pain and stopped immediately with Moringa and today I m feeling better. Don’t do stupid things and don’t believe in everything you see in the internet. I had a hard time. Already requested to return and refund. No answer received yet. I know I will take the loss. Whatever. Stay away from this shady products.
This tea is super amazing
This tea is super amazing, delicious and you can tell that is made with pure ingredients, not all of the stuff that we cannot pronounce. It is made with God's natural herbs and you will love each cup.
A sham of a co
A sham of a co making out its uk based its not. It is based in China and goods do not arrive plus zero customer service. If you have bought beware custom charges and do not accept goods . The co lie to you profusely
Tealyra Regular. MANY TIMES REPEAT CUSTOMER
I am not a tea expert, but do enjoy tea and drink it almost daily. I probably have bought tea from over a dozen online tea merchants. Overall, Tealyra is my go-to for a great balance of quality, price and wide selection. Just watch for the regular percent-off promotions. Good tea. Good packaging.
Appalling Trustpilot responses
I have recently made my second order with tealyra with order no 410810. Both the tea and service was good but reading responses from tealyra on Trustpilot has left me gobsmacked! You need to engage a social media person to be responding to customer complaints online because the responses given here come across as rude and intimidating and confirms peoples’ complaint about poor quality customer services. Some points raised by some customers also are very valid. I also only wondered why you only have positive reviews on your website. Rather than ignore such very valid comments and attack customers who you feel aren’t honest, give a more balanced response to reviews on Trustpilot.
I have been enjoying this brand for…
I have been enjoying this brand for over 5 years.
Their Earl Grey Premium tea is amazing...
The last time I had a problem with an order (the tea packaging was damaged along with the delivery box), but they refunded 100% of my order amount.
I have been enjoying this brand for over 5 years.
Their Earl Grey Premium tea is amazing...
The last time I had a problem with an order (the tea packaging was damaged along with the delivery box), but they refunded 100% of my order amount.
Thank you guys!
Beware of tealyra.eu custom charges!!!
Beware of tealyra.eu!!!
Even though they have an office in France, they ship from UK!
I bought some tea for 22 euro and then some days later was hit with a customs charges of €6.35
I think it false advertising to have an .eu domain, show a french address and sell goods in euro when they do not ship in the euro zone!!! 1 star is because they refunded my money
The descriptions on their website are…
The descriptions on their website are so beautifully written. They make me want to try every single tea!
My go to for unique gifts
My go to for unique gifts. A friend gifted me one of their sampler sets, and now I pay it forward! They have curated collections for any taste, from chai lovers to herbal newbies. It's always a hit, and much more thoughtful than a standard gift card.
I'm not a coffee person
I'm not a coffee person, but Tealyra's energizing blends give me the perfect morning boost.
Great iced tea options
Great iced tea options. Summertime can be rough for tea lovers, but they have lots of teas that brew perfectly for iced tea. Their peach blend is refreshing and not too sweet.
Shipping was fast and my tea arrived…
Shipping was fast and my tea arrived super fresh. I was worried about ordering online, but the tea was clearly packed with care. Even the aroma when I opened the bag was amazing way more vibrant than what I'm used to.
They fixed a minor mix up quickly
They fixed a minor mix up quickly. Turns out, I'm bad at reading sizes and ordered way less tea than I thought. Customer service was responsive and sorted it out, even though it was my mistake.
I save so much money by not buying…
I save so much money by not buying bottled teas anymore! This company's loose leaf is better quality and actually more economical than those sad, watered down bottled drinks I used to waste money on.
The best.
The best online tea shop that I have found, and great support if there are any problems. A+
Good Tea BAD customer service
Great Teas, mostly, bit customer service is awful. Slow response times, rude and little consideration given to customer issues.
Superb tea and a very good choice of…
Superb tea and a very good choice of tea available. Quick delivery and packaged well in a resealable pouch. Thank you!
Long time customer that is still happy!
I have been ordering from Tealyra since 2020 and I have loved every experience I've had. For me, shipping is across on the opposite coast so I make sure to order at least a week before I run out so I always have it! Customer service is fast and friendly. I even got help covering a purchase that I ordered to an old address. They have so many good teas from around the world and it is my exclusive tea shop for loose leaf tea (which is all I drink). If you like a specific tea, order a bunch! Some of my favorites over the years are no longer offered but there are so many you are bound to find another favorite!
Great service from Tealyra
Great service from Tealyra. Very late ordering a teapot as a Christmas present. But it arrived very quickly and was very well packaged. Many thanks.
Excellent is Royal Gui Fei Oolong
I am a huge fan of Tealyra's Royal Gui Fei Oolong. Tealyra describes it to have elements of toast, raw almonds, and sweet apples. I would add dried apricots. For sure this tea is without floral elements!
As for the company, the service has been excellent and if you are on its mailing list there are discounts.
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