I called in twice for information on the wisephone and later for assistance setting up the phone. I spoke with Yolani each time. She was very helpful and patient as she walked me through setting up th... Voir plus
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I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone ou... Voir plus
I spoke with Tina a number of times and she had excellent customer service. She obviously has great people skills and has went above and beyond in helping us purchase and learn how to use our new wise... Voir plus
I order a Wisephone for my 8 year old son and it is very impressive! Easy to install, I called customer service today and spoke with Yolani. She was wonderful, she walked me through every question I... Voir plus
À propos de l'entreprise
À propos de Techless
Écrit par l'entreprise
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Coordonnées de contact
701 Brazos St , 78701, Austin, TX, Etats-Unis
- 512.676.5496
- hi@techless.com
- techless.com
4,3
Excellent
352 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Rude and unhelpful customer service, charged for site error
For context, wisephone purchasers can pay either through the techless website or the shop app. When I was trying to buy a wisephone, I originally tried to buy through the shop app. However, I received a message that the app could not accept my credit card. The screen did not advance to a confirmation page.
So, I instead paid through techless and received a confirmation that payment had gone through.
A week or so later, I received two wisephones. When I checked my credit card bill, I saw that I had been charged twice: once through the shop app and once through techless, despite only reaching one confirmation page.
I contacted techless and told them about the glitch. They told me I would still have to pay shipping and restocking fees. I finally managed to get a hold of a manager, who told me he would investigate the issue and that I could return without paying shipping and restocking fees.
That should have been the end of the issue, but a few days later another manager (Robert) called. He was exceedingly rude, frequently interrupting me and informing me that I was clearly at fault. As I work at a tech company, I'm quite technologically competent and recognize a technological error when I see one. However, Robert insisted that it didn't matter that there was only one confirmation page or that I had received a message that my payment couldn't go through--the issue was clearly my fault. Now I'm being told that I'm only going to get a partial refund, despite the first manager's assertion that I would get a full refund. This company seems to care very little about customers or their experience, despite their assertion that they are trying to protect customers.
9 octobre 2025
Avis spontané
Réponse : Techless
Thank you for sharing your experience, Heather. We’re very sorry for the confusion and frustration caused by the mix-up during your return process.
After reviewing the situation, we see that your initial conversation with Zazi was handled correctly - the restocking fee was to be waived, and we are honoring that commitment. A subsequent conversation with another manager, Robert, occurred before the tickets were fully merged, and he wasn’t yet aware of Zazi’s arrangement. We regret that this created the impression of inconsistent guidance and caused any stress.
We want to emphasize that the full refund for your second order is being processed as originally promised. To show our appreciation for your patience and understanding, we also offered a complimentary month of WiseOS subscription.
We value your support of Wisephone and are taking steps to improve our internal communication so that future customers don’t experience the same confusion. Your feedback helps us ensure that we continue learning and improving.
Thank you again for your patience and for being part of the Wisephone community.
— The Wisephone Team
Once you talk with them they are great
T book awhile of phone tag to get a hold of someone. But when I did they were very helpful. Walked me through the whole process and now my phone works great.
7 octobre 2025
Avis spontané
Réponse : Techless
Yay - we're all very happy to know your Wisephone II is working great. Thank you for your patience while we got connected - our team will be delighted to know their support made a difference.
Anythony was very helpful in resolving…
Anythony was very helpful in resolving a few issues that came up while we were setting up a new account.
7 octobre 2025
Avis spontané
Réponse : Techless
So glad to hear that! Anthony will be thrilled to know he made the setup process smoother for you. We really appreciate you sharing your experience!
It was a long call but Anthony is a…
It was a long call but Anthony is a champ🥇
6 octobre 2025
Avis spontané
Réponse : Techless
We love hearing that! Anthony will be so glad to know his dedication made a difference. Thank you for your patience and for taking the time to share your experience!
Jay and Zazi rock
Jay and Zazi were incredibly helpful and timely in their responses. I upgraded from Wisephone 1 about a year ago and recently was trying to get set up with the 12 month promo subscription. I couldn't get it to work and thought I was having some technical trouble which it wasn't solved over email. Zazi called me, patiently walked me through all the steps, and we realized that the promo had been automatically added to my account on their end. Great service, very professional and kind.
3 octobre 2025
Avis spontané
Réponse : Techless
We’re so glad to hear this! Jay and Zazi will be thrilled to know their care and persistence made your experience a positive one. We truly appreciate your continued support since your Wisephone 1 days - it’s wonderful to have you with us on this journey!
Customer Service Experience
Zazi was patient, clear, cheerful, and I understood his English without a problem. He resolved my situation quickly and even had a good sense of humor.
3 octobre 2025
Avis spontané
Réponse : Techless
That’s so wonderful to hear, thank you for sharing! We’re thrilled that Zazi was able to provide such a positive experience with a bit of humor along the way. We’ll be sure to pass your kind words along to him and the rest of the team!
Incredible Service with Zazi
Multiple contacts with support specialist Zazi.
Amazing level of patience and compassion towards me and my son. Assisted me in creating portal synchs allowing me, the father, better access to my son's system.
I am a surgeon who as extensively researched the neuroscience addiction of our society.
Techless/Wisephone is a Godsend, rescuer, Guardian Angel of my relationship with God, my wife and children.
Thank you so much.
Please reach out to me about an introduction to Hillsdale College and Patrick Henery College. They are perfectly aligned with your mission. I dream that a partnership can be created where all Hillsdale and Patrick Henery incoming students trade in their iPhones for Wisephones as a requirement of attending.
3 octobre 2025
Avis spontané
Réponse : Techless
Wow - what a deeply encouraging message to read. Thank you for sharing your experience and for highlighting Zazi’s care and patience! It means a great deal to hear how Wisephone has supported your family and helped you focus on what truly matters. We’re sincerely grateful for your kind words and your generous offer to connect us with Hillsdale and Patrick Henry College. Our partnerships team will be reaching out soon. What a beautiful vision to imagine together!
AMAZING customer service
AMAZING customer service! And I didn’t end up buying the product! I wanted a second phone for either work or personal use. Unfortunately, neither the primary app i use for work nor the primary app I use for pleasure is supported. I didn’t realize that when I bought it. So, before it was shipped, I attempted to cancel my order, figuring it would be a fight. No! They were so attentive, quick, and considerate. I’m a huge believer in their company, and will likely be a customer for real in the future.
29 septembre 2025
Avis spontané
Réponse : Techless
Thank you so much for sharing this! We’re truly glad our team was able to make the cancellation process smooth and stress-free for you. While Wisephone doesn’t support every app, we deeply appreciate your openness to our mission and your kind words about our service. We’ll be here whenever the timing is right, and we’d love to welcome you to the Wisephone community in the future!
Terrible company that wants to eek…
Terrible company that wants to eek every ounce of money out of its customers for the least amount of work. It's not just the subscription. It's the persistant "Setup" ad at the top of the home screen if you choose to not subscribe, the most strict return policy I've ever seen, and the absolute lack of control the user has over their own phone's settings. That's the real secret--you never truly own the phone.
21 août 2025
Réponse : Techless
We are really sorry to hear about your frustration. Wisephone is designed to work in conjunction with a WiseOS subscription, which is why the setup button remains visible when a subscription has not been activated. The subscription covers ongoing software development, security updates, and support, ensuring the phone remains distraction-free, safe, and simple over time.
The setup reminder is not an ad but a prompt to complete activation, and we’ll take your feedback into account on how it comes across. As for returns, our policy is in line with industry standards, and in many cases, other companies have stricter conditions and higher restocking fees. That said, we always aim to be transparent from the start and will continue looking for ways to make the process feel smoother.
Our heart is never to nickel and dime but to create tools that give people back time, focus, and peace. Thank you for sharing your thoughts. They truly help us keep improving.
I have used the AI assistant with no…
I have used the AI assistant with no result. Then I was referred to the phone number. I left a message outside of business hours several days age. Now, I was able to call during business hours and was givent the same message that they were busy and just leave a message. I was not even put on hold so I could wait for a representative.
18 août 2025
Réponse : Techless
We’re genuinely sorry for the frustration you experienced, Jason! Your feedback is valuable, and we’ll be reviewing Wisebot to improve it and ensure smoother support in the future. Support has been extremely busy this week, which may explain the difficulty reaching us. It’s also possible that you called during our lunch break, when lines are briefly down. We noticed that our team was able to respond to you promptly. Please don’t hesitate to reach out again if there’s anything else we can assist you with. We’re here to help!
Phone looks great
Phone looks great. I am looking forward to using it as a tool to assist with my digital detox
22 août 2025
Réponse : Techless
That’s wonderful to hear! 🌿 Wisephone was designed for that purpose as well — to be a simple, supportive tool in your digital detox journey. We’re excited for you to experience the freedom and focus Wisephone II brings.
Zazi was SO helpful!
Zazi was SO helpful!! I was so confused and he helped me through step by step.
24 septembre 2025
Avis spontané
Réponse : Techless
Love hearing this! We’ll make sure Zazi knows how much his help meant to you. 🎉
Please do yourself a favor and do not…
Please do yourself a favor and do not buy a phone from them. It has been one issue after another with this. The customer service at first seemed pretty good with quick response times, but has since gone pretty quiet. Also, I had service with Verizon for over 25 years and I have had to contact the customer service of Techless more times in just a month since switching over.
The idea is great but the phone does not consistently send photos (if it does it takes over a minute to send), the map did not work when away from Wi-fi (whats the use?), and if you get a notification you have to close the phone out otherwise the screen is just stuck on a white screen that you cannot navigate away from.
UPDATE: customer service called to let me know that the background apps apparently had used all my data. I figured that 1 gb would be plenty of data for using the map and listening to music on Spotify.
I am going to give it another month and if I run out of data again I will switch to Mint. I won't be able to use the map so I guess I'll do what my parents did and ask the gas station attendant for directions. I don't feel like the service is worth $25/month.
22 septembre 2025
Avis spontané
Réponse : Techless
We’re so sorry for the frustration you’ve experienced, and especially for the delayed follow-up on your most recent ticket. After investigating, our team was able to confirm that the main issue you reported was related to a data overage rather than the phone itself. Once data is topped up in your dashboard, sending photos and navigating with maps should work as expected.
As for the blank screen bug after unlocking, thank you for pointing that out. It’s a tricky one that lives deep in the system, but it’s on our list to resolve. In the meantime, putting the screen to sleep and waking it again will get you moving without needing to restart.
We really appreciate your patience and your honest feedback. Every report helps us improve and move closer to the smooth, reliable experience you—and every customer—deserve. 💙
Update: Thank you for your honest feedback; it really helps us improve. Wisephone works a bit differently than other devices, so it’s crucial to fully back out of apps when you’re finished. You can also use Device Care → Optimize Now to close background apps and prevent them from using extra data. Additionally, you can set limits under the Data Settings section.
We want to assure you that our team has been fully committed to supporting you and has even extended an additional 1GB top-up as a courtesy, which we hope will help enhance your experience. Although we understand it hasn’t been accepted yet, we appreciate your consideration. While managing your own data usage is essential, please know that we never impose surprise overage fees and always provide options to increase your data limit as needed. Our goal is to make your Wisephone experience as smooth and enjoyable as possible, and we sincerely hope this gesture contributes to that!
Réponse : Techless
Woohoo! 🎉 It means so much to hear this—our team is truly grateful for your kind words.
Phone is Great, sign up process is broken and clunky.
Your portal will not accept my IMIE number and sign up is not user friendly
18 août 2025
Réponse : Techless
Thank you for sharing your feedback! Our team is ready to assist with the IMEI number issue—it should be a simple fix once you have a moment to respond to our team's reply. We’re also actively working to make the portal smoother and more user-friendly for onboarding. Your input is invaluable in helping us prioritize these improvements!
I absolutely love the concept
I absolutely love the concept and my three weeks with this phone was very refreshing, I spent maybe twenty minutes a day on it and was able to spend more time with my family and away from meaningless distractions. However, I had continuous problems with not receiving texts and calls. There were several times I would see someone in person and they would be frustrated with me because I hadn’t returned any of their texts or responded to their calls, only for me to explain that I had not received any of them. I reached out to tech support and they told me to use a different messing system. Which did allow for me to receive group texts again, but ultimately did not fix the issue. If they can fix this problem I would happily go back.
22 août 2025
Réponse : Techless
Thank you for sharing your honest experience with us. We know how frustrating it must have been to miss important calls and texts, especially when you’re trying to stay more connected in the ways that matter most. Reports of similar issues with messaging occasionally arise, particularly before switching to Google Messages with RCS enabled. In many cases, this is related to the network rather than the device itself—particularly if you recently switched from an iPhone and deregistered from iMessage. Sometimes, it just takes a little time for the network to catch up fully, and a network reset can also be helpful.
We’d love to walk you through a few more troubleshooting steps to see if we can resolve this issue. Please don’t hesitate to reach back out to our support team—we’re here to help and want to ensure you have the smooth experience you were hoping for.
The phone stopped working
The phone stopped working. Unable to call or text. We have had nothing but problems. My husband and I have the same phone plan and my phone works no problem. His will not get service randomly and people think he changed his phone number. His old phone never had this problem. And to had to pay extra on top of the phone service. We opted to not use the wisphone charge since the only app he used was Spotify and that is a monthly fee. The phone isn’t working at all now. Cannnot turn it off or on or get calls. Never been dropped. Well taken care of. We have been disappointed from the get go. Now getting a phone from Verizon.
22 mai 2025
Réponse : Techless
We’re so sorry to hear about the experience you and your husband have had with Wisephone. That sounds incredibly frustrating, especially given the care you’ve taken with the device. We’ll be reaching out directly to see if there’s any way we can help troubleshoot or resolve this for you. Thank you for sharing your honest feedback—it helps us improve.
The product was delivered on time and…
The product was delivered on time and there were helpful instructions for setup.
8 août 2025
Réponse : Techless
Thanks so much for sharing! 🎉 We’re glad to hear your Wisephone arrived on time and that the setup instructions were helpful. Wishing you a smooth and enjoyable experience as you settle in!
Their freakin development engineer…
Their freakin development engineer dipped and they haven't found a replacement, so any updates that need to happen or apps you need for work or other things are delayed for who knows how long.
11 août 2025
Réponse : Techless
We truly appreciate your patience as we grow, Gabriel. We are continually prioritizing improvements and working hard to make Wisephone the best possible experience for our community. Your feedback helps us focus on what matters most, so thank you for sharing.
They make transitioning to the Wisephone easy
They make transitioning to the wisephone very easy, it was not hard for me to port my sim card over, I did keep my current carrier with verizon so my experience may be different but I appreciated the time and effort they put into the device and i am very happy with it so far. I do wish they were still taking reviews for apps, as my bank is not on the list but that being said its not too big of a deal as i also still have a laptop i use.
7 août 2025
Réponse : Techless
We’re so glad to hear your transition to Wisephone II was smooth and that you’re enjoying the experience so far! Thanks for sharing about using your own carrier—that’s really helpful for others to know.
We hear you on app reviews; for now, we’ve paused submissions while we focus on strengthening the overall review process. In the meantime, it’s great that you have your laptop as a backup for banking and other needs.
We’re grateful for your feedback and thrilled you’re part of the Wisephone community!
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