So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Brilliant service to get phone screen replaced at home. Very happy that i could book a specific day, time slot and the phone is repaired there and then. Great quality, repaired like new. No fuss or ha... Voir plus
L'entreprise a répondu
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Voir plus
L'entreprise a répondu
Dpd was terrible. Driver could not read the numbers. Attempted delivery to the wrong house , took photo of the wrong house and notified us that we missed him. We arranged our schedules around this de... Voir plus
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4,4
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The company make me marvel after fixing…
Chris makes me marvel after fixing my phone he was was right on time and really friendly.
I give 100%
16 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Oluwaseun. We are delighted that you would score your experience 100%.
Kind regards,
Anne-Marie.
Chris fixed my phone after two other…
Chris fixed my phone after two other companies couldnt. He was so polite and flexible. Thanks chris for a great service.
15 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Hayley. We are delighted that Chris was able to repair your device, and we will pass this on to them and the team.
Kind regards,
Anne-Marie.
The claim was resolved quickly and I…
The claim was resolved quickly and I received the phone in 2 days. It is very simple to make a claim once every is registered and they resolve within 2 days.
10 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Bela. We are delighted that we were able to resolve your claim quickly.
Kind regards,
Anne-Marie.
The best part was speaking to a person…
The best part was speaking to a person who helped me sort out my issues with the required paperwork. It’s always better to speak to someone than ai or on the internet. Thankyou likewize and Barclays for helping me get sorted with my device I’ve been lost without it and you’ve really helped me get back on the road
14 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lei. We are happy to have assisted you and gotten you back up and running quickly.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Abraham. We appreciate your review.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for your review, Alimatu. We appreciate your feedback.
Kind regards,
Anne-Marie.
Great repair thorough and well done but…
Great repair thorough and well done but a repair taking 12 days is far to long. I had to go and buy a cheap replacement while I was waiting for the repair. In a day and age when most on us rely on our phones for our daily lives 2, maybe 3 days max should be the standard. Next day repairs would get you 5 stars but when they take over a week 3 is as high as I can go.
In response to their reply, it wasnt a part issue, it was lack of available time slots. I think their was none for more than a week.
9 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for your review, Rick.
Our apologies that you had to wait 12 days for your mobile repair. We can only assume that this was due to parts availability.
We appreciate your feedback, Rick, and we will pass this on to the business.
Kind regards,
Anne-Marie.
Great prompt service
The service provided was at a great standard. Quick and professional
13 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dudley. We appreciate your review.
Kind regards,
Anne-Marie.
The replacement phone I received look…
The replacement phone I received look like a fake copy of original phone
12 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear of your dissatisfaction, Subhash. We can assure you that all replacement devices are of Grade A standard and come with a 24 month warranty, for peace of mind. Please respond to the Trustpilot verification email with your details, so that we can take a look at your claim journey.
Kind regards,
Anne-Marie.
Very easy to use this service
Very easy to use this service. A completely no hassle repair to my mobile phone.
13 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dawn. We are delighted that the service we provided to you was hassle free.
Kind regards,
Anne-Marie.
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michael. We are delighted that the service we provided to you was five-star and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Best insurance 👍👍👍
12 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Eugeniu. We appreciate your review.
Kind regards,
Anne-Marie.
Chris did an amazing job on repairing…
Chris did an amazing job on repairing my phone came on a Sunday to my home address but needed an extra part so came to me at my place of work on a Thursday at the time stated and repaired my phone at my convenience
12 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Chris. We are delighted that you found our Come to You Repair Service convenient, and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Spot on and very fast with replacement…
Spot on and very fast with replacement less than 20 hours
11 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stu. We appreciate your review.
Kind regards,
Anne-Marie.
Thank you to Chris
Thank you to Chris for the excellent service. He was very helpful, quick, and efficient in repairing my phone right at my doorstep. Chris was friendly, took great care while fixing my phone, and returned it in perfect working order. I really appreciate the time and effort he put into the repair. Thank you again, Chris, for the amazing service with Likewize. 😊
11 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you using Barclays Tech Pack Insurance, Aqsa. We are delighted that the service we provided to you was five-star and we will pass you praise on to Chris and the team.
Kind regards,
Anne-Marie.
My claim was resolved easily, just a long wait for repair appointment
My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having to wait quite a long time for a repair appointment. I was lucky to have a spare phone, not everyone will have access to that.
10 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Natalie.
We appreciate your feedback, and we apologise for the delays regarding the timescale for your repair.
If you could please respond to the Trustpilot email, we will be able to take a look into your claim journey to see what caused said delays and to make improvements in that area.
Kind regards,
Anne-Marie.
Very easy and straightforward from the…
Very easy and straightforward from the time I started the claim, it’s all done through their easy to use app, the device I received as a replacement is basically brand new, not even a scratch on the sides. I’ve recommended tech pack insurance with likewize to all my friends and family now.
10 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Safia. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Brill
recently had to make a claim on my phone insurance and I’m really impressed with how smoothly everything went. The claim process was straightforward, the communication was clear at each step, and I always knew what was happening with my case. My replacement/repair was sorted much faster than I expected, and any questions I had were answered quickly and professionally. Overall, I feel properly looked after and I’m glad I chose this company – I’d happily recommend their phone insurance to friends and family
22 janvier 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ummar. We are delighted that you felt looked after during your claim journey, and that you would recommend our service.
Kind regards,
Anne-Marie.
Bad service
Bad service, very slow process 25 days they take after providing correct documentation, they still rejecting again and again and last they approve claim and send you replacement, lazy team
10 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
Thank you for your feedback, we are sorry for the frustration caused during your claim. To ensure fair and secure handling, our process requires thorough verification, which can sometimes involve additional document requests. I understand how this may have felt inconvenient. To allow us to take a look at your claim journey so that we can identify any areas that can be improved, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
You should improve the way you treat…
You should improve the way you treat your customers and not to take more than two months to replace a simple cell phone.
10 mars 2026
Avis spontané
Réponse de techpackinsurance.co.uk
We are sorry to hear that there were delays in receiving your device, Regina. If you could please respond to the Trustpilot verification email with your details, this will allow us to look into your claim journey in depth.
Kind regards,
Anne-Marie.
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