i bought an iqos machine for 550 and…
i bought an iqos machine for 550 and its a faulty machine and i complained but they just ignored and did not take any responsibility
i got robbed.
Réponse de TEREA Zone Dubai
Hi,
We’re sorry to hear about your experience, but we’d like to clarify the situation transparently.
As per our official Return & Refund Policy (https://tereazone.ae/return-policy/
), all issues must be reported within 3 days (72 hours) of delivery, along with proper verification such as an unboxing video or clear evidence of the defect.
In your case:
The complaint was raised after 7–10 days, which is outside our return window.
No unboxing video or valid proof was provided at the time of reporting.
Due to the nature of electronic devices, issues reported after extended use cannot be verified as manufacturing defects. Based on our internal review, the damage appears to have occurred after delivery, which falls outside our responsibility under the stated policy.
We strongly encourage all customers to review our policy before purchasing to avoid misunderstandings:
👉 https://tereazone.ae/return-policy/
We remain committed to fair service and strict quality control, and we always assist customers who follow the required process within the policy timeframe.
If you still need assistance, you may contact our support team directly so we can review your case again.
Thank you.