Terra Kaffe Avis 193

My machine malfunctioned and TK sent me a replacement part which did not solve the issue. They asked me to ship back machine for repair which they now have in their possession for close to 6 weeks and all they can say is thank you for your patients. This is completely UNACCEPTABLE. Buy your machine from a reputable company.

This $700 espresso machine was a complete waste of money. My husband bought it as a Christmas gift, but I wish I had received a Breville instead of going with this item. The TK1 has had consistent issues and didn't even last the full warranty period in terms of how many cups. When I contacted the company, they told me I was out of luck and would need to pay more to fix this low-quality machine as it was past the 1-yr. A Chinese super-automatic espresso machine called the Rooma RM-A10 is nearly identical and is likely made by the same manufacturer. I suspect they build it in China, ship it to the U.S and claim to be a U.S. company., and then overcharge customers. Within two years of owning it, the hose ripped, and now the pipe valve has cracked. I haven’t even brewed 500 cups of coffee yet. My engineer husband figured out the problem, but the company wanted me to pay nearly $200 for repairs to replace a part that probably costs just a few cents and wouldn’t provide the piece for us to fix on our own. I’ve heard stories online of people sending their machines for repairs and it comes back with more issues. I don’t trust Terra Kaffe at all and would steer far away. I feel so guilty my husband spent his hard earned cash on this pile of garbage machine instead of a Breville like he mentioned, biggest regret ever that I didn’t listen to him. The TK 1 is the absolute worst product I have ever dealt with, I thought it would make my life easy but it is a headache and now just takes up dead space in my home.

I am going to start by explaining the deal breakers for me regarding product, service, customer service, and the only two things it has going for it. The idea or concept for this coffee espresso machine, is a great idea, as I hate the wasteful ideas of Keurig machines and the expense, however, they didn't work the quirks out enough to be charging over 1k-2k. I bought an Extend Plan with mine, but, I didn't buy it to contact customer services regarding constant issues since I bought it 6 months ago. Thats bad. The only person that has been helpful is Cate, however, that doesn't resolve the issues long term. Their AI, Alex, gives inaccurate information but their excuse is, we are still training him. Then get a live person because the service sucks, not to mention, they were not transparent about changing suppliers for their costly water filters, and for long periods of time you couldn't buy a water filter for it, thats terrible planning, and no backup planning. If I were to recommend this machine, I wouldnt. To expensive for all the issues, bad customer service, and joke of a working product. Dont pay 2k for a machine like I did that had issues from day 1. Its a nightmare, I hate contacting customer services to tell them of yet another issue. Not worth the money or hype until they fix all issues and have products for it in stock. Very disappointed!

Update: after communicating via email with customer service, there’s no help being offered unless you give them more money in terms of either purchasing a repair or buying a new machine. They also advised me that despite what I’ve said below that I only had my machine for 1 1/2 years, and not 2. Makes it even worse actually. The founder did well moving his business into the US and not Germany, because otherwise they would need to deal with a 2-year warranty by default and probably would not make any money. Again, don’t be fooled by the pretty design and IG ads, choose a reputable brand if you’re thinking about getting a coffee machine.

After now coming at two years with the TK-01 I must say: the machine is unfortunately of really really bad quality. Sure, the design looks great and the coffee also isn’t bad, but the materials used are not holding up whatsoever. The first machine I initially received completely leaked after its first coffee so it had to be shipped back. I got a replacement, that’s fine. The second one didn’t leak, but started to develop cracks on the plastic outer that are now slowly but surely cutting the machine in half. Mind you, the machine never fell or anything. The brewer is also cheaply made, making loud noises and sometimes simply doesn’t press coffee. And yes, I have always descaled and cleaned when prompted. On top of that the company has always some sort of fulfilling delay. I initially ordered the TK-02 in 2022 but after it was clear that the shipping will be delayed by more than 6 months, they offered the TK-01 for $200 off which I took. Now I wanted to restock machine cleaner supplies which is also delayed in shipping because there “has been a fire” that only destroyed the inventory of the descaler. I will continue to use the machine until it completely falls apart (which will probably be soon) as I somewhat have to justify the price point of $800. But it has been a very expensive coffee of more than $1/day when taking the non-existing longevity into account.

This thing has been fantastic. Biggest plus is the finite and easy to use settings. If you like your drinks, a little hotter/cooler/more or less milk/espresso you can control all of it. I had a nice machine, but no way to control it so sometimes my espressos were hit or miss.
Super friendly staff and a lot of how to videos online to make it simple. They put a lot of thought into the design. It’s like opening a brand new MacBook or iPhone. Definitely brings up the cool factor of my kitchen counter…

Having used the TK-01 for years, I was excited to finally get the TK-02. After trying various superautomatic machines over the years, I'm pleased to report that the TK-02 surpasses them all. While the TK-01 was impressive, the TK-02 takes it to another level. I actually keep the TK1 in my office now for quick recharges lol. I love that I can use the app to schedule my drinks, so my latte is ready when I wake up. In the first week, I had a few questions and reached out to their support team. They were fantastic—quick to respond, friendly, and very knowledgeable about the machines and the company. This experience was a breath of fresh air compared to other espresso machine companies I've dealt with. The positive experience with my minor issue provoked this review. I highly recommend the TK-02 to anyone in the market, and I also have fond memories of my TK-01 but fr the TK-02 is so much better lol

Customer service is hard to get a hold of. Machine is very inconsistent and often has errors. Finally sending it back for repairs, they always sent me videos to help " solve" any issues that came up. Yes, they abide by their statements / coverage but support is hard to access and very inconsistent. Frustrating experience

This machine is not consistent at all in making foam (I have read the manual 3 times over, adjusted the foam dial, etc) which means it has failed to do what I need it to. Make coffee with any milk foam consistently. I get somewhat decent foam every 6-7 tries. Incredibly finicky machine, high maintenance and very low tech. Doesn’t even have a water-level remaining percentage on the LCD. Even the lid to my milk jar has fallen off, the superglue they used didn’t work. Comes off as cheap. Will be returning mine.