Terra Kaffe Avis 192

Having spent a great deal of time researching "bean to cup" products I have not found a machine that checks ALL the boxes like Terra Kaffe's TK-02 does. Ease of use, each drink is the same as the last, drink customization is outstanding. Love the mobile APP. A great user experience. Customer service has been second to none. Keep up the great work!!

I had an excellent experience with Terra Kaffe addressing a shipping error. Last month, I ordered a filter kit but didn’t open the package right away. When I eventually did, I realized it contained the older model filter instead of the one I ordered.

I reached out to their team, and within 24 hours they had already started shipping the correct filter. The website submission was easy. The response was quick, professional, and hassle-free. I really appreciated how smoothly they handled the situation.

I have had my TK-02 for a year and it has performed to my expectations. I previously had a TK-01 which had problems and needed to be replaced after a year. (I gave it to my son and it is still working after 3 years.) However, my TK-01 is now showing an error message that requires returning to the factory for repair. It is a pain to return it; I hesitated since it is still working, but the error message is consistent every time I put it to sleep. The customer service has been excellent; always has been! The coffee selection is great as well. I just wish the machines were more dependable.

Any time I asked for assistance due to machine issues, their customer service rep. have the answer immediately NOT waiting for 24 hours or days. Problems were resolved quickly which is rare today! Again they have a great customer service team.
I bought the machine in 2024 after doing some research on automatic coffee maker..my criteria is very basic - a simple, 1 touch, quick cup of tasty coffee each morning. TK-01 DID NOT FAIL and 2 years into owning this compact pretty machine, it still provides my family a great cup of java.. my friend also bought one as well ..

I am I LOVE with my DEMI automatic espresso machine!!!

I decided to purchase a machine from TerraKaffe after using one at a friend’s house. The new at the time TK 02 was about to come out so I reserved for it and purchased that machine. I couldn’t be happier with this coffee machine. It does everything and does it very well. Appreciate the regular updates. The company sends over based on feedback from customers and it continues to get better and better. I recently had a small issue that I wrote in about after about 2500 brews and the customer service is absolutely top-notch and I don’t think I’ve ever had better communication with a company before. Not only that the responses are very nice and efficient.
I would absolutely 100% recommend TerraKaffe for anyone. They have several options for products at different price levels.
What are wonderful company and I’m so happy to be supporting them.

Professional, prompt customer service. Enjoying our Demi.

This machine is incredible. I ended up with one because of my workplace getting one, and although I had some glitches this team was equally incredible to work with.

There were times during my “glitch” where I was not happy— I was only shown kindness and patience and ensured it would properly taken care of. That type of customer service is a rarity these days. Usually someone explain policy to you nowadays about how they cannot help you— not at Terra Kaffe! On top of it.

Okay so… the machine— the Demi— you push a button— and there is a barista in you kitchen…

Go get one.

This company LOVES its customers!!! I’ve had the best experience and love my machine!!! I’m so grateful 🙏🏻🙏🏻🙏🏻

Great machine and pretty good customer service, they are responsive and took the time to understand my situation. Machine makes very good espresso.

The customer service has been exceptional. I had immediate responses to the issues I was having and was given thorough and detailed explanations and several choices of how to proceed.
I was told the customer service with Terra Kaffe was the very best when I bought my machine and it truly is.

TK 02 is hands down the best coffee machine ever. Delicious coffee of any description ( drip, espresso, cortado, late - you name it) at the touch of the screen. Perfect brew every rime, easily customizable. Customer service is responsive, friendly, knowledgeable. Love the product, love the company!

First, from day one I fell in love with my Demi machine. It is excellent and is exactly what I needed. I wanted excellent coffee that was freshly ground to my specifications, with multiple options (Americano, espresso, etc.), and durable. I definitely feel I found the best coffee machine for my needs. Second, when I had questions about the descaling process, I received an email response on a Sunday! I received step by step instructions that made the process simple and quick. I will be a Terra Kaffe customer for life based on my excellent experience with my Demi machine and customer service.

I received my new TK-02 about a week ago and I have been loving it so far! I had a TK-01 for about 4 years which started having some issues, Terra Kraffe gave me a great deal on a new TK-02 and I must say its a big improvement over the TK-01. Its much cleaner to operate and more refined all the way around. I am also very happy with the addition of Drip Coffee!

Just purchased the TK-02 and had some initial general support questions about product use. Responses were quick and specifically answered the questions asked.

I’m super impressed with my new Terra Kaffe Demi. Makes perfect espresso every time and super easy to clean. When I had a question about a setting and emailed support, they responded very quickly to answer my question. Highly recommend the product!

Our new Demi coffee machine is an upgrade to our house and lives. We now enjoy the best coffee ever every morning!

he ordering process was seamless, and the shipping was impressively prompt. The machine operates quietly and offers a high level of customization, allowing me to fine‑tune my coffee exactly to my preference. It delivers excellent strength without over‑consuming beans, a notable improvement over our previous machine. I am very satisfied with its performance and would highly recommend it.

This company CARES about YOU. They are very responsive to questions. The software to update my TK-02 coffee machine comes about 3 times a year, and it keeps getting better! Much better than dealing with large companies and even better coffee. It definitely makes getting up in the morning easier. :)

We even had an incident where our coffee pot fell off of the counter (don't even ask), and Terra Kaffe went out of their way to help us. Who can ask for more?