Tescomobile Avis 

phone signal is ok but the customer service line is terrible, all outsourced to india and they do nothing to help even when the service is down, they seem totally unaware of anything going on.

Bought a new phone today from the Tesco, Bulwell, Nottingham store and was served by Rhiannon who is a credit to Tesco Mobile. She was very patient and explained everything to me and told me to come back if I had any problems - which I did, and was attended to by her equally helpful colleague.

Service from O2 is fine but, connection itself is all ok. The big problem is the invoicing. Their website is buggy and the call centres are in India. About 75% of the time I have to ring and go through the call-on-hold and recorded messages routine just to get a monthly invoice for my business (yes its a business account). The facility on the website is there but it rarely works. When I do get through, they oftenm tell me they aren't allowed to issue invoices fro the call centre. If I was out of contract I'd leave at once.

I have been with Tesco mobile for years. Their top up structure has changed for the much worse. For years I have just topped up with my debit card as necessary.
It has just taken me 3 hours to get home from the local train station because I couldn't contact my husband to pick me up. I had to get a branch line train and then a bus.
Tesco mobile did not warn me that my balance had expired, and now, if it does, you cannot top up with your debit card, that you have used for years, you have to find a Tesco and buy a voucher.
Any attempt to contact them results in being redirected to the app. I am not stupid, I have the app! The app does not let you top up if you have no credit left.
Asking me for my "new" postcode when I have lived at the same address for 20 years-what is that about?
Shockingly disappointing.
New mobile supplier and new supermarket is definitely a job to do for tomorrow.

WORST customer service. Non existent non facing complaints department who don't even bother to reply or call back when promised. AVOID AVOID AVOID.

I have lost count of how many calls and time i've spent on the phone waiting for a callback.

Staff are really rude and cant even keep to customer promises of callbacks, they haven't got a clue about good customer service.

The fold 7 Samsung 512GB purchased from Tesco Mobile is exciting but with a screen issue that is visible when screen is on black on standby has a residual marking most probably caused by finger chemical on the touch screen itself.
Tesco mobile customer service cant help me thats them based in South Africa cant help me and willing to charge me for a new screen replacement its on the front of the phone itself and not impressed with the outcome however I will see what Samsung Customer Service will see this themselves in person.
The phone itself is under a 2 years warranty my phone is not even a year old it makes me think hmmmmmmm.

I have never experienced something this terrible in my life. Absolutely shocking service from Tesco Mobile .
I ordered a phone because I urgently needed it — my old phone stopped working. After multiple conversations on online chat, I was constantly reassured that everything was fine and that the order did definitely go through.
Phone was supposed to arrive today,but it didnt.
After FIVE different chats with customer service, suddenly I received an email saying my order was CANCELLED — without any warning. Just like that. No explanation, no respect for the customer, nothing.
I was left without a phone, without information, and completely ignored. I have honestly never seen such unprofessional and chaotic customer service before. It is beyond unbelievable.
This experience was stressful, disappointing, and completely unacceptable. I would never recommend this company to anyone

We transferred our contract over to Tesco, we gave them our pac code to Tesco. Our old numbers transferred within 24 hours, but onto the wrong mobile devices. Raised this with customer service and somehow in translation the worker decided to disconnect my mobile number. We are now waiting 8 days on to resolve our complaint to get our original numbers added onto the correct mobile devices. We are currently without any workable mobile phones and numbers. All i get every day is it is in progress. What are the backteams doing sitting on their backsides. Can even cancel our account as we have no numbers to transfer over!!!!!!!

Absolutely Horrible , Scam

Very poor communication from Tesco Mobile. We visited the store, made several phone calls, and used online chat support trying to transfer my vulnerable father’s phone service after changes from my late mother’s account. Over 24 hours later he still had no phone access, yet we kept receiving vague “it’s in progress” responses with no proper explanation or timeframe. If transfers take 48 hours or longer, customers should be told clearly from the start instead of having to repeatedly chase for updates.

waste of time and effort. they pass you on to mahamed frim god knows what country

Poor customer service. Avoid. I've spent hrs trying to resolve issues with THEIR update issues. Still no resolution.

If I could give them zero stars I would. I have a mobile contract for my daughter for £9.50 a month. last Friday Tesco Mobile took £1,305.71 out of my account stating that we hadn't returned a mobile device (that we didn't order and didn't receive). Customer services said it is an error on their part and told me on Saturday I would have the money back in my account by Thursday 7th May. I don't. I have called today and been told the same story that only the Manager can process the refund, however, they won't let me speak to the Manager. I am now being told the refund has been processed and will take 5-7 working days. All the while I am short £1,300 in my account.

Location of Store Visit:
District Shopping Centre, Chineham, Basingstoke RG24 8BE

Name of Employee:
Charlotte

Outcome:
Visited the Basingstoke store located at the back right inside the shopping store and was seen by Charlotte who the week before briefly ran through the sim only offers, returned the following week and she ran through clearly the process of switching over existing network to Tesco mobile who piggyback off the 02 network, so with the current plan I had, the cost difference between what I currently paid for on my SIM only contract and the new contract will be saving me an extra £20 a month straight away!!

Im currently still waiting for the switchover process to complete and hope to receive a good and consistent network service, any problems that I encounter may lead to a different rating.

Overall great customer service and understanding from her and the team!

This company could improve by employing some engineers and managers who are competent. 4 g is getting worse by the week. Sick of speaking to customer services who say engineers are working on the problem or there is no problem. Terrible service from every-one involved. Great for telephone banking security. No phone thief could ever get a signal to rob you. USELESS PHONE COMPANY

Terrible service. Completely ignored by customer service and complaints team. Lost a lot of time and potentially got my credit score badly impacted by security found prevention team. Also was refused to provide genuine review about Tesco services !

Been with Tesco Mobile for awhile now. I’ve just upgraded my phone and realised a lot has changed since the last time I spoke to a customer service representative. I’ve got my new phone okay and set it up with no problems. I find that the app is not brilliant, it won’t let me change my safety buffer. The app keeps asking for verification and sending me verification codes, whereas before just my Face ID was sufficient. I had to ring customer service a couple of times and to be quite honest this is where Tesco Mobile falls flat on its face. Speaking to someone that has a decent command of the English language is impossible. Even when the representatives do have some command of the English language they still do not do what I’ve asked them to do i.e. increased my safety buffer and they do not understand what I want them to do. Once my two years is up, I am going elsewhere. Touch with a barge pole absolutely rubbish.

The tesco protect is not worth the paper it's written on they seem to lack understanding you can't be left without a phone and just ignored that so there is no point continuing with the policy

Went to Tesco mobile shop in Tesco store Carlisle. They sell IPhones to customers but cannot set them up. ??????They only set up Samsung. You have to go to a shop in town.
This is very inconvenient and frustrating. My contract is up in May and I will NOT be renewing or using them ever again. Useless 😡

Had this about a year now and have to say its not brilliant as its perhaps made out to be...having recently read bad reports from other users its not surprising. There's bad coverage in typical areas around me few miles away thats just very bad no matter who the providers are .mainly the fact there's just not enough masts to accommodate any service if that from mainly countryside...
Had ee before this which was bad on the area we were meant to move to reason I switched to tesco but I may as well have stayed with EE...02 I now gather is dire indeed. Customer service dont seem to be interested as its difficult to speak to anyone without a broken unintelligible accent to say least..when my contract comes up for renewal think I may switch to better provider if that's possibly accomplishable...