Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

So far, although I’ve been relatively new, that support has been quite responsive and on boarding showed no issues. Hoping to get more tests and fair to not a lot of profile questions which begs quest... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

They literally come up with any reason not to pay you. I have years of experience on platforms like UserTesting- I know what I'm doing. And they claim I didn't follow instructions when I explicitly di... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was doubtful at the beginning, but this came to be one of my favorite user testing websites. Even though it pays just 5 dollars, which is half of some of the other websites, it offers me more test... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have worked with Userbrain for over 5 years. I really enjoy their platform compared to other testing sites, and compared to other sites, I have never had a late payment or any other issue with them!... Voir plus

L'entreprise a répondu


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

So far

So far, although I’ve been relatively new, that support has been quite responsive and on boarding showed no issues. Hoping to get more tests and fair to not a lot of profile questions which begs question how do you get more tests that are matched for you without getting matched hopefully this works

13 mars 2026
Avis spontané
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Réponse de Userbrain

Thank you for testing with Userbrain and for sharing your feedback—we’re glad to have you on board!

Testing opportunities are sent out based on our customers’ specific requirements. In some cases, you may be asked to complete short screener questions before you can start a test. We’re continuously working to get more projects that we can send your way. Happy testing!

Noté 3 sur 5 étoiles

Jobs are Rare but Why Not Make a Little Extra $$

It is more and more rare that there are any jobs on this platform. A few years ago I was able to do jobs regularly but now it is rare. Overall, I figure why not sign up and if you het a job and make a few extra dollars then great.

20 janvier 2026
Avis spontané
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Réponse de Userbrain

Hi Michael! Thanks so much for your feedback. We're happy to have you on board. Testing is actually meant to be something fun to do while earning some extra money, just as you mentioned. We’re continuously working to match testers with the most relevant projects, and we hope to send more opportunities your way soon.

Noté 1 sur 5 étoiles

Refused refund 5 minutes after charge

5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company.

9 janvier 2026
Avis spontané
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Réponse de Userbrain

Hi Cory! After reviewing your case, we can confirm that a full refund was issued at the time you contacted our support team. We’re sorry if this wasn’t clearly communicated and led to any frustration.

Noté 1 sur 5 étoiles

Testers don't matter for them at all

Testers don't matter for them at all. I had tests where I did most of the steps and for a few of the steps there were some problems with the prototype, which the customer has to make sure is working properly. They simply don't pay you for those. What about the time you wasted, they don't care. In other platforms, if it's the customer's fault they pay you, but in this one the customer is always right and you don't matter.

10 octobre 2025
Avis spontané
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Réponse de Userbrain

Thank you for sharing this, that sounds genuinely frustrating, and we hear you.

When a prototype has issues that block test completion, we know your time was still spent. Every case like this is reviewed manually, and we always aim to make it right.

Please reach out to our support team at support@userbrain.com so we can look into your specific tests, we'd like to resolve this for you.

Noté 5 sur 5 étoiles

I am very happy with Userbrain…

I am very happy with Userbrain platform. Other than I miss alot of test because so many people grab them so fast, which is a good thing. My payments are on time and so far I have had no issues getting paid. The deposits are quickly given within few hours after withdrawal and I plan on sticking with this and doing every test I can. I highly recommend Userbrain it is a great way to grab some extra income. I am very new at doing the reviews but I am getting better at it the more I do for them. Thank you for the opportunity to earn extra money from the comfort of my own home. You guys are great. See you at the webdinger.

7 octobre 2025
Avis spontané
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Réponse de Userbrain

Thanks for your feedback—we’re glad to hear you enjoy testing with us!

You’re right that some tests are taken very quickly. Which is good for our customers. We recommend checking the Userbrain extension regularly, as it displays a notification badge whenever a new test becomes available.

If you ever need assistance, feel free to reach out to our support team at support@userbrain.com—we’re happy to help.

Noté 5 sur 5 étoiles

Testing Userbrain

I enjoy the Userbrain sites and have even continued to use some of them after testing them. I would like the ability to have more opportunities to use Userbrain.

2 octobre 2025
Avis spontané
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Réponse de Userbrain

It's good to hear that you enjoy testing with us. We also think it's something fun to do while helping to improve innovative products. We do our best to provide more testing opportunities for our testers.

Should you ever need any assistance, feel free to reach out to support@userbrain.com. Happy testing!

Noté 5 sur 5 étoiles

Top-Notch Testing Site

I have worked with Userbrain for over 5 years. I really enjoy their platform compared to other testing sites, and compared to other sites, I have never had a late payment or any other issue with them! So, I HEAR their customer service support is top-notch, but I wouldn't know since I have never even once needed them!

2 mai 2025
Avis spontané
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Réponse de Userbrain

Hi Robin! Thank you for your feedback. It's good to hear that you enjoy working with us. Should you ever need any assistance, feel free to reach out to support@userbrain.com. Happy testing!

Noté 5 sur 5 étoiles

Recommended!

I've been testing with this company long term. There reliable and offer steady work at a fair rate of pay. I've been pleased to have the work from them so recommended!

31 mars 2025
Avis spontané
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Réponse de Userbrain

Hi Elsa! It's great to hear that you enjoy testing with us. We always aim for high quality at fair prices. We are here to help should anything come up! Just drop us a line at support@userbrain.com

Noté 5 sur 5 étoiles

Keep it up!

The most reliable participant experience I've had compared to competitors like User Interviews and User Testing (these used to be good, but have gotten diluted in the past few years). I like having a consistent payout for each test and keep them to about 5-15 minutes, and have made almost $50 in the first month alone. I wish that the screening criteria could be a bit more flexible, but I suppose that's on the side of the researcher.

27 février 2025
Avis spontané
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Réponse de Userbrain

Hi Abby!
Thank you for your feedback—it's great to hear that you're enjoying testing with us! Screeners are created by our clients to help reach specific target groups. If you don’t qualify for a particular test, it simply means you’re not part of the intended audience for that project. No worries at all—there will be other opportunities better suited to your profile.
Thanks for your understanding!

Noté 5 sur 5 étoiles

Userbrain is the most legit platform…

Userbrain is the most legit platform for making little bit of money with not too much effort, it's simple to be effective and detail oriented when you just have to test for 10 minutes, with clear instructions, I'm very grateful for this company, the next level would be if you get tests daily and make living by it, so good luck ❤️

14 février 2025
Avis spontané
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Réponse de Userbrain

Thank you so much for your feedback—it means a lot to know our work is making a difference! Thanks for being part of the journey.

Noté 5 sur 5 étoiles

One of the best testing sites

One of the best testing sites, frequent tests every day, 5$ for usually 5-15mins of testing is a fair price. Support are quick to respond, helpful and friendly and payouts are quick and easy.

12 février 2025
Avis spontané
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Réponse de Userbrain

Thanks a lot for your feedback! We're really happy to hear you enjoy testing with us. We’re glad to have you on board with Userbrain!

Noté 5 sur 5 étoiles

Una de las mejores plataformas que he…

Una de las mejores plataformas que he testeado, recomendable y me encanta trabajar con Userbrain desde España los Recomiendo.

24 janvier 2025
Avis spontané
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Réponse de Userbrain

Hola Carlos

¡Muchas gracias por tu comentario! Nos alegra muchísimo saber que disfrutas trabajar con Userbrain. Seguiremos esforzándonos para ofrecerte siempre el mejor servicio posible. ¡Es un placer contar contigo en nuestra comunidad!

Noté 5 sur 5 étoiles

One of the best platforms and as long…

One of the best platforms and as long as you are enjoying providing feedback you will not care if the test will take 40 minutes or 10 minutes for a compensation of 5$.
It's enough for me that they have an amazing support team where they will never give up on you and try their best to help you when you face an issue.
I had a one time error when I was uploading a mobile test and they did not receive the test but they were so generous and they gave me the compensation of this test.
I highly recommend this platform.

23 janvier 2025
Avis spontané
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Réponse de Userbrain

Hi Jaxon,
Thank you so much for your encouraging feedback! We're happy to hear that you enjoy testing with us. It's great to know that even when problems come up, our team’s dedication made a difference. We’ll continue working hard to make your experience as smooth and rewarding as possible!

Noté 5 sur 5 étoiles

Tested with them for about 2 months and…

Tested with them for about 2 months and I say they are a good company and easy to use interfaces. Keep up the good work :)

28 octobre 2024
Avis spontané
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Réponse de Userbrain

Thank you for your feedback. We are happy you enjoy working with us!

Noté 1 sur 5 étoiles

Bad Support

They are not in it to provide best experience.
They don't care if you use your credits or not as long as they charge for them.
They won't refund if you have months of unused credits. They'll just say sorry, nothing we can do.

4 septembre 2024
Avis spontané
Logo de Userbrain

Réponse de Userbrain

Hi Demi,
I’m sorry you had this experience. While we can’t refund unused credits after cancellation, we can:

1) Extend your testing window so you have extra time to run sessions with the remaining credits.

2) Recommend a lighter, pay-as-you-go plan that fits how often you run tests (no pressure to re-subscribe).

If either option would help, drop us a note at support@userbrain.com and I’ll personally get it sorted.

Dominic

Noté 1 sur 5 étoiles

i cant able to verify my number its…

i cant able to verify my number its telling try after some times same .

8 août 2024
Avis spontané
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Réponse de Userbrain

Hi there! Please reach out to support@userbrain.com. Our team will be able to solve the issue in no time.

Noté 5 sur 5 étoiles

Great company all around

Great company all around. Very trustworthy and great friendly and helpful customer support.

1 juillet 2024
Avis spontané
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Réponse de Userbrain

Hi Whitney! Thanks for sharing your experience with us. We are happy to have you aboard!

Noté 5 sur 5 étoiles

Excellent and Easy to Use

Excellent site to do a small work from home side hustle. Super easy to use and submit to.

16 juillet 2024
Avis spontané
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Réponse de Userbrain

Hi Misha! Thanks for your feedback. Testing new products can be very easy and is definitely something fun to do while earning some extra money. Happy testing!

Noté 5 sur 5 étoiles

Had an issue with a rejected test and…

Had an issue with a rejected test and Userbrain looked into my test and determined I was in the right. Got compensated justly!!

3 juillet 2024
Avis spontané
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Réponse de Userbrain

Hi there! Good to have you on board. Fair compensation for our testers is very important for us as we highly appreciate your time and effort. Thanks fo testing with us!

Noté 5 sur 5 étoiles

The notification & testing process was…

The notification & testing process was very easy. I look forward to doing more tests in the future.

13 juin 2024
Avis spontané
Logo de Userbrain

Réponse de Userbrain

Hi Russ!
Thanks for rating us. We are happy you enjoy testing with Userbrain and look forward to your next video. We are here if you need any help!

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