Test Valley Packaging Avis 

Was sent the wrong Bags. Within 24 hours I had my response answered by Rachel and the correct product arrived at ESP with a smile and collected the incorrect ones.

Thank you Rachel you have been a Star.

Longstanding Customer of 10+ Years and Test Valley have never failed to supply top class Customer Service!
From assistance with creating new, bespoke packaging solutions for our company to helping keep us up to date, and on the front foot, with their ever expanding selection of Eco-Conscious products.

Fast replies, helpful service and always willing to solve problems.

We've been using Test Valley Packaging for a couple of years now. Their late order cut off times and fast delivery has gotten us out of some sticky situations in the past when we've ran low on certain carton sizes. Coupled with their new online ordering portal which has made placing orders so much easier, we wouldn’t hesitate to recommend.

One final note, their 75mm kraft tape is the best we’ve found, and we’ve tried a few!

Test Valley have a huge knowledge & experience which they are always happy and enthusiastic to share with you. Nothing is to much trouble and will offer advise if necessary. They offer good quality packaging range at competitive prices, also sustainable paper packaging which we are using with great success.

The support is always quick, and they always put the customer at the highest level of importance. Your issue is their issue, and their commitment to solving this is admirable.

Test Valley have been supplying us for many years now.
They really are a lovely & professional group of people. If you have an idea of what product you want but can't find it, they won't hesitate to come & pay a visit to help bring the idea to life & make it a reality, no matter how many visits it takes!
I would give them a call if you were looking for a partner in your consumable needs.

The team is very helpful, even when trying something new or bespoke. The communication from all the departments is on point, and in the unlikely even that there is something wrong, they are there to support every step of the way. They ask the right questions ensuring they supply what you are after and recommend products you might not have thought about.

I have been using Test Valley Packaging for 2 Years now with monthly orders and they have exceeded expectations every time. The deliveries are always next day, the drivers couldn't be more helpful and there customer service is second to none (Shout out to Boyd). I wouldn't use anyone else. Thank you Test Valley Packaging.

Top tier. Packaging, delivery and management all superb.

Test Valley Packaging have been brilliant to us. Taking the time to understand our packaging requirements and using their expertise to suggest alternative products that we may not have originally considered to benefit our operation. Overall, very impressed with the professionalism, innovation and company ethos. A special mention to Boyd, who has been brilliant in dealing with our requirements.

We as a business have worked with TVP for a very long time and cannot fault the service we receive from them. All their staff are friendly and helpful with requests being actioned quickly. Their next day delivery service and relatively small order requirements suits our business perfectly. Supply through the pandemic and following years has been very difficult, but TVP still managed their stocks well and we rarely saw issues in supply of our packaging materials from them. Our business has grown considerably in the last 25 years because we offer our customers the very best service. To achieve this we demand excellent service from our suppliers and TVP certainly deliver on that front.

Context: TVP supply multiple items (protega/ hexcel/ branded brown paper + other consumables) to our ecomm business. Daily dispatch of between 6-50k orders per day of perishable and fragile goods through out the UK

Ruth has provided excellent support in training and improving our packers' techniques to maximise protection but minimise cost. She has been to site at least 4 times during the set up phase and provided multiple options and solutions to fix known problems. Quick to respond and fair prices.

Would recommend

I've been buying from TVP for over ten years, why ?
Whilst other packaging companies have tried over the years none really get close to the service level, pricing and quality of products as TVP. Also as they offer next day delivery on all stock items we've been able to reduce our stock holding level. When the need arises for bespoke box / packing solutions the team could not be more helpful to deliver a sustainable, value for money solution.
Peter Panavision UK

We have been working with Test Valley for a couple of years now, and cannot fault the quality of goods or their level of service.
Ruth on-boarded us from our previous supplier and was super helpful and responsive, and worked with us to create our custom packaging at a competitive price.
Ordering and delivery have always been fantastic, and whenever we have had queries or special requests, the team at Test Valley have been quick to help.

Thank you. A very reliable company.

A good honest supplier.

They go above & beyond to make sure we have the supplies we need.

great team

Great customer service, no problems with stock or delivery.

Great Customer Service. Stock availability excellent, fast turn around on deliveries and priced competitively. Have used Test Valley for a number of years.