That Time Avis 

I won't be using this booking platform again.

I booked a beauty treatment through That Time and was refused the service on arrival due to a restriction that I was later told formed part of the vendor's policies. However, this restriction was not clearly stated on the vendor's booking page or within the forms I completed through the platform.

After raising a complaint, I was initially told that the matter would be investigated and that concerns about how I had been treated were being taken seriously. Unfortunately, after waiting weeks for a response, I was ultimately informed that the vendor was entitled to retain my deposit and that I should have referred to information contained within the vendor's Instagram content.

As a customer, I do not think it is reasonable to expect people to search through external social media pages for important eligibility criteria that could result in them being refused treatment on arrival.

My experience has left me feeling that when disputes arise, customers are offered very limited support and are directed back to the vendor, even where concerns have been raised about the booking process itself.

I would strongly encourage anyone using the platform to take screenshots of all policies, booking pages and forms before paying a deposit, and to ensure that any treatment restrictions are clearly confirmed in writing beforehand.

Based on my experience, I will not be booking through That Time again.

Do not use that platform, it is a scam and they’re impossible to get through to via customer service, their customer support section is a fake button that cannot be pressed, and ignore messages on social. They steal client’s funds.

i have been looking to switch over to that time as it looks to ave some good features on it however ive had some questions about it that ive sent at the start at of the 14 day trial and still dont have a reply at day 10. if this is how the service is at this point then what is it going to be like when signed up. the trail period is to add all the services however its now not letting me add bits without signig up and to dd to it the price has increased by 15 since last year

Had an appointment at 10 ( waited 4 wks for it), they cancelled it 2 hours before and had the cheek to only refund £20 of the £22 deposit I paid, I understand if I cancel I lose the booking fee but this was not my fault, I also had to wait 4 days for the refund.

Ashlee k cosmetics limited trading as Ak cosmetics in Leigh on sea was dissolved under compulsory ground by the government for non compliance and it is still trading illegally , supplying fake training certification to people who are unaware the company doesn’t even exist anymore! The director has set up a new business named KOVA clinic limited from the same location. Ashleigh Stickley is the director and is a fraudster! That time is still promoting this company even though they have been informed of the companies actions . Avoid avoid avoid !

I don’t usually do this but this has been the best book platform from a customer and vendor perspective it’s very simple to use and you get msgs as soon as you book and they also send you a reminder which is amazing, this platform has helped my business a lot and got me many customers and all my customers are loving use it.

Literally exactly the same issue as the person below mentioned….cancelling appointment with plenty of time, yet still not refund money back from That Time, scam of a booking platform

I coudn t reach them, coudn t leave a review as I was blocked by the practitioner. House of Riri lip filler practitioner. I don t recommend the booking page neither the service.

Recently booked an appointment through this site and used Klarna to pay, I then cancelled the appointment with the service provider and haven’t received a refund through that-time despite contacting them multiple times over the past few weeks, I have had no response. This website is a complete scam

This site allowed me to book an appointment and took my deposit for a business that was no longer operational. I have tried contacting That Time and the registered business owner many times but still haven’t had my deposit refunded

The treatment and salon were great, no issues at all. However I changed my treatment due to my initial booking being unsuitable for my skin at the time. This was changed with no hassle by the service provider (who requested refund via the app). This has still not come through and I have emailed customer services directly (on 29/12/25). Yet to get a response or even acknowledgement of my email. Not good enough.

I do not remember ever making an account on That Time. Yet tonight I received a text message about booking a service. I tried to send a complaint message to That Time, asking how they have my personal mobile number; what other personal information of mine they hold; and to delete everything associated with me....guess what, the message won't send.

Bad business.

AVOID Ak cosmetics in south end! I part paid for a “course” in Russian lips, to then find out after research which I should have done before hand , that the person running the place isn’t even qualified! Not to mention the social media accounts posting women similar stories of being ripped off by this Ashlee . I checked with citizens advice and trading standards and found out she’s not qualified or registered to teach. Claiming my money back with the bank on fraud basis because she mis sold something as a proper qualification. Stay clear !

A scammer called Ashleigh Stickley working from AK cosmetics in Leigh on sea uses this for her bookings. This company sold fraudulent courses in aesthetics and is still doing so! She is NOT qualified to teach anything let alone within such a dangerous industry. Not to mention, women had hav various complications and when confronted Ashleigh blocks them. Call trading standards and they will confirm she has no qualifications to be scamming women out of hundreds for nothing! She also got Theo way to start this “business” by bank fraud with an unknown man. Be careful this women is dangerous and she is currently being sued by many women . Goes by a fake name on Facebook since being outed “ clin es” .

Terms and conditions are not clear for salon booking.Lost lot of money no responsibility from this site not from salon .My account was blocked after i asked for refund as treatment was canceled by salon Beware of this site