I ordered a Delightful Large White rug just before Christmas sooooo happy I had to order again same rug for Living room came 2 days later put it straight down no bumps no curly edges no stress.. Fanta... Voir plus
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After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing. I was planning on buying th... Voir plus
L'entreprise a répondu
Rug came fairly quickly seeing that I'd ordered it on a Friday. Beautiful rug, fab quality. Unfortunately there were a couple of stains on arrival, but after a quick call to shop we sorted it out. W... Voir plus
L'entreprise a répondu
Great well made rugs. I bought two natural outdoor rugs then a faux sheepskin rug to put on my sofa to protect it from my dogs customer service is really good too. They offer free returns
À propos de l'entreprise
À propos de The Rugs
Écrit par l'entreprise
At The Rugs, we believe a rug does more than cover a floor; it sets the tone, defines the space, and brings your home to life.
Our curated collection features everything from timeless living room rugs to stylish and washable rugs perfect for everyday life. Create flow with elegant runners, add warmth to your kitchen with thoughtfully designed kitchen rugs, or bring character to your patio with our weather-resistant outdoor rugs.
Whether you're seeking subtle minimalism or bold statements, you'll find a rug that reflects your style, and fits every room, effortlessly.
Our Service
Écrit par l'entreprise
- Free & Fast UK Mainland Delivery
- We provide a Free & Fast Delivery service for all rugs within the UK Mainland. Orders placed before 12 pm will be dispatched on the same day.
- Free Return in 30 Days
- While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. We accept all return requests within 30 calendar days from the date the order is delivered.
- Outstanding Customer Service
- Your satisfaction is our priority. Our dedicated customer service team aims to respond to all enquiries within 24 hours. Whether you have a question about your order, need help choosing the right rug, or just want to chat, we're here for you. Reach us easily via Live Chat on our website or by email — whichever works best for you.
We're Always Here
for You
From browsing to buying and beyond, our dedicated customer service team is with you every step of the way.
Whether you need help choosing the perfect rug, want tips on how to care for it, or simply have a question, our friendly support team is ready to assist you whenever you need.
Coordonnées de contact
7 Premus, HP19 8AP, Aylesbury, Royaume-Uni
- info@the-rugs.com
- the-rugs.com
Up to 55% off.
4,4
Excellent
914 avis
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Quality rug bit lighter like everyone…
Quality rug bit lighter like everyone says but really looks nice
6 avril 2026
Perfect rug
I have always used this store for my rugs delivery is excellent service the quality of rugs has always been great never had any problems with orders rugs have always been delivered when told they would would certainly highly recommend this company
7 avril 2026
Compared to the images on the store
Compared to the images on the store, the quality of this rug is underwhelming. Recognise that the price is low, but do not have high expectations for quality or longevity of this rug.
2 avril 2026
Great quality rug
Great quality rug, fantastic description, came as expected.
Delivery went smooth and as advised very quickly. Great buy
7 avril 2026
I ordered a Delightful Large White rug…
I ordered a Delightful Large White rug just before Christmas sooooo happy I had to order again same rug for Living room came 2 days later put it straight down no bumps no curly edges no stress.. Fantastic..
2 avril 2026
Great well made rugs
Great well made rugs. I bought two natural outdoor rugs then a faux sheepskin rug to put on my sofa to protect it from my dogs customer service is really good too. They offer free returns
6 avril 2026
Very good quality rug
It took a while for the rug to arrive but it was worth the wait. Good quality and looks great.
1 avril 2026
Fast efficient delivery
6 avril 2026
Great service
Great service. Had issue with courier losing my original order and when contacted they were quick in resolving and dispatching a replacement
6 avril 2026
Réponse : The Rugs
Hi Dylan, thank you for your kind feedback! 😊We’re sorry again for the issue with the courier, but we’re really pleased we could resolve it quickly for you. We truly appreciate your patience and support.
Very pleased with the rug looked just…
Very pleased with the rug looked just how it did 8n the picture good quality for the price would recommend
30 mars 2026
I had a email and text to inform me of…
I had a email and text to inform me of the delivery date, therefore I took the day off work to receive the delivery. On the day of delivery I was informed the rug had been sent to the wrong place so would not be delivered that day. Very poor service.
16 avril 2026
Avis spontané
After over two weeks and 10 working…
After over two weeks and 10 working days, I still have not received my order. The tracking app is not clear and still does not advise a delivery date. Very disappointing.
I was planning on buying the equivalent runners for our stairs after seeing the rugs we’ve ordered for our living room but now I’m reluctant to place another order.
30 mars 2026
Réponse : The Rugs
Hi Kathy,
Thank you for sharing your feedback. We sincerely apologize for the delay and the frustration caused by the tracking information.
Please be assured that we have been in direct contact with you regarding your order.
As mentioned in our latest message, we are closely monitoring the delivery with the courier.
If the parcel does not reach you shortly, we will immediately provide a full refund or a replacement as per your preference.
We value your trust and are committed to resolving this for you!
Kind Regards,
THE RUGS
Great quality shaggy rug
Great quality shaggy rug. Looks fab in our lounge and any furniture on it does not leave any marks. Using the non slip rubber mesh underlay which stops any slipping on the vynil tiles. Absolute value for money.
2 avril 2026
Réponse : The Rugs
Thank you so much for such a detailed and fantastic review! ✨
We are thrilled to hear that your shaggy rug looks 'fab' in your lounge!💖 It’s great to know that our quality stands up to furniture marks and that the non-slip mesh is doing its job perfectly on your vinyl tiles.
Thank you for sharing your experience—it’s so helpful for other customers! Enjoy your cozy and stylish home! 😊🌟
Réponse : The Rugs
Hi Eirlys,
Thank you for reaching out, and we sincerely apologise for the delay. ✨
We have been tracking your order closely. As we updated you via email, your parcel was slightly held up due to the Easter holiday customs procedures.
The good news is that your rug officially arrived at the UK parcel centre on April 13th and is currently being processed for final delivery. You should receive it within the next 1-2 working days!
We appreciate your patience during this busy holiday period and can't wait for you to see your beautiful new rug. We are here if you need any further updates!
Kind Regards,
THE RUGS
Very good quality rug but unsuitable…
Very good quality rug but unsuitable for our requirement. Return process was handled quickly and efficiently. I would recommend.
31 mars 2026
Réponse : The Rugs
Thank you so much for your honest feedback and for the recommendation! ✨
While we’re sorry to hear the rug wasn't quite the right fit for your needs, we are so glad that our quality and return process met your expectations. We strive to make every step—including returns—as smooth and stress-free as possible for our customers.
Thank you for giving us a try, and we hope to help you find the 'perfect match' for your next project in the future! 😊🌟
Love mine!
Easy from start to finish, great selection and sizes of Rugs. Absolutely love mine and really quick delivery with great communication too.
2 avril 2026
Réponse : The Rugs
Thank you so much for this glowing review! ✨
We are absolutely delighted that you had such a seamless experience from start to finish!💖 It’s wonderful to know that our wide selection of sizes and designs helped you find the perfect match, and that our communication kept you at ease throughout the delivery.
Knowing you 'absolutely love' your new rug makes all our hard work worth it. Thank you for choosing The Rugs—enjoy your beautiful new space! 😊🌟
Réponse : The Rugs
Thank you so much for your feedback! ✨
We are thrilled to hear that you’re happy with our speedy delivery and the quality of your new rug. Short, sweet, and exactly what we love to hear!
Enjoy your purchase and see you again soon! 😊🌟
Réponse : The Rugs
Thank you so much for your wonderful review! ✨
We are thrilled to hear that you experienced great service and quality from start to finish. Providing a seamless experience is our top priority, and knowing we hit the mark for you makes us so proud!
Enjoy your beautiful new rug and thank you for choosing us! 😊🌟
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