The Alexandrite Avis 

Item shipped promptly and was as-described when I examined it. GIA report with seal was included as promised. Service team was able to address my shipping question.

I have been buying Alexandrites for almost 20 years as they are my favorite stone. However, it is so hard to find natural alexandrites of good quality. Not anymore now that I found thealexandrite.com and Leon. I originally bought a small stone as buying on the internet makes me nervous, but the stone and ring were beautiful. I then asked if I could have a custom ring made. As I recently became a widow, I wanted my "widow ring" to be my favorite stone, Alexandrite. Leon found me the most breathtaking alexandrite I have ever seen!! It was made exactly as I wanted it. As Leon knew it was my wedding anniversary, he made sure I received the ring on time. He went above and beyond and I cannot thank him enough. The customer service is unmatched. I cannot wait to buy more alexandrite in the future.

Potential buyers beware !!! Zero costumer service and multiple red flags.
What suppose to be one of the best experiences of my life picking an engagement ring turned into 2 weeks nightmare, including being yelled at and called a liar by what I believe to be the “owner “ of this circus “company “ .a lot of wasted time and sleepless nights. Finally had to open a case on paypal against them to get my money back . Please save yourself the trouble and spend your money somewhere else .
Update : Not sure how this happened, but seems like they somehow got to delete my review here I left before , there were other bad reviews that are missing as well . I would be very suspicious if all the reviews out there are legit .
I never threatened anyone from this “business “ with anything.
The review I left before was pure explanation of the horrible experience I had and there was zero hate speech.
You seem to be very knowledgeable about how the reviews work here !
As of the “verified “ reviews about your company ….really?? Everyone can leave a review here , there isn’t a fact check . You can ask your friends to register and leave good reviews about you and here we go the glamorous company of yours . I personally was able to contact one of the victims of your business which review was also here and now magically disappeared. She also had to contact paypal for help after waiting months for her money back .If not mistaken was around $7000. My refund was short of $5000.
I also have all the email communication with you on record and how you treated me as a costumer.

Abouslty terrible they rep hassle free returns cant ger them on the phone wont respond to text scam counterfir co dont waste ur time im stuck now

Absolutely terrible terrible experience probably about the worst experience ever had from start to finish then I got the ring they say no hassle returns. I wanted to return the ring and they're giving me problems and saying that I'm trying to cheat them and send them back a different ring and this and that and that and this and give me all kind of problems worse come in the world very fake very fraudulent. They don't stand behind nothing with Advertise. It's all the front very bad experience you will regret highly they are all fake reviews. Trust me I dealt with it, and I was a fool for it.

I got my order very quickly and really like my new ring and the color change!

Item is amazing, great value and customer care, the ring package however can be improved. Overall, happy and satisfied.

Great communication with customers. Craftsmanship on the ring is impecable, was received in a timely manner. The ring is beautiful!

My alexandrite ring I ordered from The Alexandrite is a true masterpiece of jewelry with great color change.

Excellent service! Excellent and beautiful ring!!!

This business was very responsive to my inquiries being very inexperienced with Alexandrite. When I asked questions all were answered and additional educational material was provided. The earrings arrived as expected looking great and have not been gifted yet but I expect they will be well-received. I'm already arranging my next custom piece. Beautiful unique pieces at a good value; the best of both worlds.

My best purchase
Although I was afraid of buying jewelry online, I trusted this company and I have never regretted it. I bought a lovely "flexible" ring with diamonds and natural alexandrite, certified by the GIA. When I received the ring it was much much nicer than the picture even. This is a reliable company, with jewellery of real quality. They helped me every step of the way and communication was excellent and efficient. The ring arrived to me soon and safely. For sure, I will buy again from "THE ALEXANDRITE".

The employee that I spoke with on the phone was very attentive and listened to the instructions of how I wanted the design of my ring to look. I was kept up to date throughout the process of customising the ring. It went quite smoothly.

Shipping was prompt, great product, and easy to work with even with resizing.

Quality & Speed (continued)

I was and still am VERY IMPRESSED with an Alexandrite center stone diamond hugged necklace pendant, push present per my 1st daughter.

*Duplicate review (finicky links/initial lack of membership to Trustpilot App)

Great company! They are very patient, friendly and knowledgeable. They took whatever time I needed and answered all my questions.