Theardant Avis 29

People…..These earrings are minuscule. Photos are very misleading! Do your homework! NOT worth the money!
Nothing about them says 3 single hoops are worth $88! Not even close! You might as well go to Claire’s. Yes, really

These are the first earrings I've been able to leave on, ever. I never have to take them out. I have highly sensitive ears, and usually never leave my earrings in. Since receiving my first pair at Christmas as a gift, I have been able to actually wear an earring in my second hole long term and have actually added two additional piercings to my ears which have healed beautifully thanks to my Ardant earrings. I have recommended them to many family members. Truly very impressed with the quality an....

These earrings are so beautiful and comfortable. I will be purchasing again from ARDANT.

Purchased the moissanite hoops, a stone fell out only a few weeks after use. No refund or exchange available.

They do not allow returns if you tried them on which is absolute nonsense. Never heard of such a thing. Terrible company.

They break really easily just so everyone knows. They don’t fit great so the staff will tell you to pinch them to adjust. I had one that snapped after one such adjustment. They also don’t replace or refund. Way overpriced for the quality you get.

My experience with ARDANT’s return and refund process was confusing, expensive, and inconsistent with how it is marketed.

I purchased two pairs of earrings. One pair broke within 10 days during normal use while following ARDANT’s own guidance that the earrings are “malleable.” Because worn or damaged items are not eligible for return, that pair resulted in a complete financial loss.

The second pair was unworn and returned in its original packaging, yet it still did not receive a full refund. I paid $10 for outbound shipping at checkout (this was not free shipping), paid again to return the item ($7.45 for USPS Grnd Advtg), and then had my item refund reduced by an additional $10.

For a $70 unworn item, the refund (yet to be issued) is $60. ARDANT framed the waived 10% restocking fee ($7) on the $70 item as a “goodwill gesture," but the additional $10 shipping deduction effectively replaced that fee. In practice, this functions as a hidden penalty for returns that is not clearly disclosed upfront.

If $70 is the item price and $10 is a separate, non-refundable shipping fee already paid by the customer, the refund should be $70, not $60.

The return process was also labeled “personalized,” but was unusually tedious. It required handwritten reference numbers, printed labels, strict packaging rules, and emailed tracking, all falling on the customer. Failure to follow every step can result in the return not being processed.

Reps were polite, but it did not feel like the core concerns were meaningfully addressed. Responses largely repeated policy language without resolving the confusing refund logic.

Prospective customers should be aware that even returning an unworn, undamaged item can result in out-of-pocket losses after paying outbound shipping, return shipping, and additional deductions. This does not align with what most people would reasonably expect from a “hassle-free” return policy.

First, it took weeks to receive my order. I even received an email stating my order had been delivered when it had not.
Second, when I finally received my order I was very disappointed. The Swerve Moissanite Hoops are ridiculously tiny! They're so small I cannot get them to 'swerve' around my earlobes so I can't wear them.

I am trying to initiate a return in the appropriate amount of time and I am not receiving any kind of response from the company. This is extremely poor customer service!
Sorry that I ever made a purchase from this company.